Front Of House Manage - Talent Pool

VML MAP

WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.   We are seeking a flexible, proactive, and service-minded front of house, office assistant to support the daily operations of our office. This is a role for an energetic coordinator who thrives in a fast-paced environment and enjoys a highly varied workday. In this role, you will be an essential part of our daily operations, ensuring that the house functions seamlessly, practically and administratively. The ideal person for this role is someone who is not afraid to roll up their sleeves, can work independently, and can maintain a calm overview when things do not go as planned. WHAT WILL YOUR DAY LOOK LIKE? Office Operations & Maintenance: * Facilitate the daily upkeep of our kitchens and common areas, ensuring they are continuously replenished, clean, and inviting for employees and guests. * Monitor and manage the inventory of daily necessities, including coffee, tea, milk, fruit, and office supplies (printer paper, stationery, personal hygiene products, etc.). * Handle practical errands, local shopping, and general support tasks to ensure the smooth physical running of the workspace. Reception & Front-of-House Support: * Welcome guests and clients with a high level of service, representing the welcoming face of the office. * Assist with classic reception duties, including answering the phone, distributing messages, and routing enquiries to the correct internal teams. * Manage the preparation and tidying up of meeting rooms, ensuring they are always professional and ready for client or team use. Administrative & Technical Coordination: * Support colleagues across the house with miscellaneous practical and administrative tasks as they arise. * Utilize and navigate various internal IT systems and software tools used to manage daily office processes and requests. * Maintain flexibility to adapt quickly to shifting priorities, helping with both small and large tasks in a dynamic environment.   WHO ARE YOU GOING TO WORK WITH? You will join our dedicated Reception team, working closely with colleagues who are passionate about creating a welcoming and efficient workplace environment. While you will operate with a high degree of independence, you will collaborate daily with employees and specialists across the entire organization. You will be a key point of contact for everyone in the house, ensuring our diverse, busy office has the support and environment they need to succeed every day.   WHAT DO YOU BRING TO THE TABLE? * Proactive Mindset: A natural drive to see what is missing and take the initiative to solve it before being asked. * Service Orientation: A welcoming, helpful attitude with a genuine passion for supporting others and delivering high-quality service. * Adaptability & Calm Under Pressure: The ability to manage multiple priorities simultaneously, keep an overview of small tasks, and stay calm in a busy, fast-changing environment. * Practical Execution: A hands-on, structured approach to work, with high reliability and a strong sense of responsibility. * IT Literacy: Comfort working with digital tools and the ability to quickly familiarize yourself with new internal IT systems. * Communication Skills: Excellent verbal and written communication skills in both Danish and English. * Flexible Availability: Ability to work afternoon shifts and during our peak season (October to mid-December).    A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A GLOBAL NETWORK We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.  #LI-EMEA About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.

On

IN SHORT This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to lead On’s new Store in Seoul, South Korea. On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our Talent Team in hiring a dream team of service-minded Sales Advisors who will - under your leadership - run the store on a daily basis. Once the doors have opened, you will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building). YOUR MISSION * Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions * Hire & Manage schedules for all store advisors, collaborate with our Talent team for talent administration & development (e.g. payroll, onboarding, career progression and recruiting) * Establish and build external partnerships to boost community engagement * Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs * Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels and FoH (Front-of-House) operations for exceptional customer service * Support piloting, innovation and implementation of new retail solutions * Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising * Ad hoc duties as needed Other Information The following information is representative of the essential functions performed in this specific position. As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg). YOUR STORY * 10+ years of experience in a customer-focused setting, including 3 years of managerial responsibilities * Operational retail experience in a premium, sports, tech, and / or fashion environment is a strong plus * Collaborative team player with strong interpersonal, hospitality, and communication skills * Experience in creating interactive and meaningful experiences for your customers and team members * Entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs * Ability to read, write, and speak Korean and English * Ability to work weekends, evenings, and holidays as needed YOUR TEAM Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

The Social Hub

Your Mission, Should You Choose to Accept It  You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our F&B Supervisor, Clubhouse, you guide the team through each shift while keeping the energy high and the service smooth. You set the tone on the floor, support the crew when things get busy, and make sure our members feel valued and leave smiling. You’ll work closely with the Restaurant Manager, help new team members find their rhythm, and keep daily operations running like a well-oiled machine.  In Case You Don’t Know Who We Are  Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.    What You’ll Do  * Lead the front-of-house team during service and set a positive, upbeat tone  * Guide your crew on the floor, helping them solve small issues in the moment  * Support training and onboarding for new team members  * Keep daily operations smooth by checking setups, stock, cleanliness and safety. You know everything about the daily opening and closing tasks.  * You lead the team with a helicopter view. Staying present on the floor, looking forward to what needs to be done and arranging it accordingly. You chat with members and jump in to support the team whenever and wherever is needed.  * Handle transactions accurately and pass on any irregularities  * Kick off and recap the shifts: Inform the team of the goals and structure for the shift, if we are out of stock of any items, and motivate the team.  * Work closely with the kitchen and bar teams to keep service flowing. With the housekeeping team keeping the place looking spotless and the Membership team to maintain a knowledge and understanding of our members.  * Report maintenance issues and operational concerns to the technical department and management, if required.  * Recognize and greet our members by name, remembering what they like to order the stories they have told you and ensure high member satisfaction. You ensure VIP guests get extra special attention and treatment.  * Handle guest complaints professionally and resolve problems quickly.  * You are the product expert. You know your wine from your beers from your cocktails and the food menu inside out.  * You set the mood of the shift, personally through your work ethic, body language and mood and professionally through the lighting, music, and tempo.  * Follow and uphold hotel service, food and beverage quality and grooming standards.     What You’ll Have  * You have 1-2 years of experience in a Supervisory role  * You bring confidence leading a team during service  * You communicate clearly and directly and stay calm when things get busy  * You have an eye for detail and keep service consistent  * You bring genuine hospitality energy and enjoy being guest-facing  * You work well with different teams and lead by example  * You act like an owner.   * You manage the staff costs of the shift and send people home early if needed.  * You speak English and ideally some Dutch. Extra languages are a bonus    What We Offer  * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future    * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change    * The chance to learn and grow in your role with the potential for future growth    * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!    * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff    At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.