Head of Operations - Customer Care/Collections

M-KOPA

Join our Ghana Sales team! We're recruiting a Regional Manager to take dedicated ownership of one of M-KOPA's most geographically ambitious corridors — spanning Bono, Bono East, Ahafo, and the Northern Regions. You'll build a high-performing team, shape your own strategy, and lead from the field across some of the most dynamic and underserved markets in West Africa. The Impact 💚 Your leadership will directly unlock financial access for everyday earners across Ghana's mid and northern regions. We've now served over 7 million customers across Africa, unlocking more than $2 billion in credit since we began. Every FSM you coach, every cluster you grow, every agent you develop is a direct pathway to financial inclusion for people who have been shut out of formal systems their entire lives. The Opportunity ** PLEASE NOTE - WE ARE LOOKING FOR CANDIDATES THAT WOULD BE HAPPY RELOCATING TO BONO, BONO EAST, AHAFO, AND THE NORTHERN REGIONS ** 🎯 Mission-driven sales leadership: You'll own a corridor that stretches across distinct regional markets, each with its own dynamics and untapped potential. Your decisions will directly shape how M-KOPA grows in Ghana. 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for five consecutive years (2022–2026). 🚀 Scale challenges: You'll be leading 12 Sales Executives and 21 territories across geographically dispersed regions — building management depth, densifying existing clusters, and driving expansion in markets that are ready to move. 🌱 Environmental impact: We're carbon-negative, having avoided over 2.155 million tonnes of CO₂ emissions to date. 🔼 A deliberate pathway: This role has been designed as a route to Head of Sales. We're looking for someone ready to grow into that seat. What You'll Do At M-KOPA, you'll own regional performance end-to-end: sales delivery, productivity, people discipline, and sustainable growth across Bono, Bono East, Ahafo, and the Northern regions. You'll set strategic direction, lead from the field, and hold your region to the highest standard — building the machine and running it. Our sales teams own their clusters from territory strategy through to agent livelihoods, combining data-driven execution with purpose-driven field leadership that creates real financial inclusion across Ghana. Your Environment 💼 * Role type: Field-based, fully on-site with physical presence across regions and territories required * Locations: Based across Sunyani and Tamale * Team: 21 territories, 12 Sales Executives, and one Deputy Regional Manager across the BA and Northern corridors — active, growing, and ready for stronger leadership * Reports to: Head of Sales, Ghana * Direct reports: Field Sales Managers and Deputy Regional Managers Our Sales Approach 🚀 * Data-led decisions: Territory reallocation, resource deployment, and succession planning driven by scorecard trends and performance data — not instinct alone * Structured field presence: Regular time in strategic clusters to understand ground reality, coach FSMs on leadership development, and conduct regional execution audits * Proactive risk management: Risks identified early and escalated with solutions, not just problems * People-first pipeline: Promotion and succession decisions made deliberately, with leadership bench strength built for future expansion * Stakeholder relationships: External partnerships with local authorities, community stakeholders, and business partners to densify clusters and unlock new market opportunities What You Need This is not a typical Regional Manager role. You'll be handed genuine ownership of one of M-KOPA's most strategically critical corridors in Ghana — with the autonomy to build your team, shape your strategy, and make real decisions. If you love being in the field, thrive under pressure, and find deep satisfaction in watching people grow under your leadership, this role will energise you. Essential Experience: * 6–10 years' field sales leadership experience, with at least 4 years managing managers in a high-volume, field-based environment * Demonstrated ability to lead large, geographically dispersed teams across multiple regions, with a proven track record of consistent delivery against sales targets * Bachelor's degree in Business, Social Sciences, or a related field; MBA is an advantage * Experience in fintech, financial services, telecoms, or FMCG with large field sales or agent/distributor networks strongly preferred Location & Benefits * Field-based role with presence required across Bono, Bono East, Ahafo, and the Northern regions (based in Sunyani and Tamale) * Work within a high-energy, field-first Ghana Sales team operating across 16 regions * Professional development programmes and genuine progression pathway to Head of Sales * Family-friendly policies and well-being support * Career growth in one of Africa's fastest-growing fintechs Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 * Included ➕: $2 billion+ in credit unlocked, serving 7 million customers across 5 African markets * Connected 📱: 2.5 million first-time smartphone users connected to the digital economy * Prosperous 💰: 70% of customers use M-KOPA products for income generation; 35,000 agent livelihoods created * Green 🌱: 2.155 million tonnes of CO₂ avoided; 127,700 circular economy products provided Ready to lead the field and build something lasting across one of Ghana's most exciting growth corridors? Apply Now! WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Teya

ABOUT TEYA We’re Teya, one of the fastest-growing fintech companies in Europe. Every day, we help thousands of local businesses simplify payments and grow their operations. We’re now expanding our Customer Relations team in Spain and looking for people who are proactive, empathetic, and passionate about delivering an outstanding customer experience. OUR CULTURE These are the values that guide everything we do: * Proud to Serve – We support and empower small local businesses. * Build from the Future – We innovate with purpose and think ahead. * Simplicity – We keep things efficient, smart, and seamless. * Winning Mindset – We set high standards and push to achieve them. * One Dream. One Team. One Culture. One Voice. – Together, we go further. YOUR MISSION Reporting to Head of Inside Sales & Digital Channels, as a Customer Relations Agent, you’ll be the first point of contact for Teya merchants in Spain. Your mission is to provide fast, accurate, and high-quality support—resolving their queries with empathy and professionalism while representing Teya’s tone of voice and values. You’ll help ensure every interaction is smooth and positive, building loyalty and protecting revenue by minimizing churn. WHAT YOU’LL DO DAY TO DAY * Handle incoming merchant queries (by phone, email, or chat) on topics like terminals, payouts, fees, app support, account changes, and more. * Diagnose issues, follow product and support playbooks, and resolve or escalate using defined workflows. * Create and manage Zuper jobs (collections, swaps, accessory deliveries) with complete and accurate data for the Supply Chain team. * Run recovery or terminal return calls after merchant churn, following the CR Recovery Call guide. * Deliver consistently high productivity, CSAT, and quality scores—always communicating with empathy and clarity. * Correctly classify tickets in Sprinklr or Zendesk, feeding valuable data into dashboards and reporting tools. WHAT WE’RE LOOKING FOR * Strong spoken and written Spanish; comfortable using English for internal tools and training. * Excellent communicator with an active listening style and a customer-first mindset. * Prior experience in customer support, call center, or operations (in payments, banking, or SaaS is a plus). * Confident navigating multiple systems: Zendesk/Sprinklr, Zuper, CRM/CDP, and basic Excel. * Detail-oriented, organized, and able to maintain quality in a fast-paced environment. * Willingness to work shifts aligned with merchant demand (including occasional evenings or weekends). WHY YOU’LL LOVE WORKING WITH US At Teya, every interaction counts. You’ll be part of a team that helps small businesses thrive and grow—people who truly care about making a difference. We offer a collaborative environment, opportunities to learn new skills, and the chance to build your career in one of Europe’s most exciting fintech companies. If you’re someone who enjoys helping others, solving problems, and bringing positive energy to your work—Teya is your place. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

SMCP

SMCP - Sandro, Maje, Claudie Pierlot Full Time Sales Supervisor at SMCP (Sandro & Maje)  Location: Bloomingdale's 59th Street Flagship About SMCP:  At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.  Why SMCP:  SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.  To learn more about our global presence and values, visit our website at SMCP Global.   At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!   As a Sales Supervisor, you’ll be at the forefront of creating outstanding client experience while mentoring and inspiring your team to achieve excellence. You’ll build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service. Your passion for fashion and customer care will shine through as you style clients from head to toe, guiding them through a memorable shopping experience.  You’ll be responsible for reinforcing our branded customer service experience and leading the team in executing our sales and service initiatives. This includes educating customers about our products, helping them find the perfect selections, and ensuring they have an exceptional experience that keeps them coming back. You will also play a key role in creating a seamless operational flow, assisting with back-of-house processes, and contributing to the overall efficiency of the store.  In addition to driving sales and customer loyalty, you’ll mentor and coach your sales team, fostering a positive and motivating work environment. By modeling the behaviors that create lasting client relationships, you’ll help your team grow professionally and exceed performance expectations. This role is an excellent opportunity for those passionate about leadership and looking to grow into an Assistant Store Manager or other career advancement within SMCP.   What You’ll Do:  Leadership & Team Development  * Lead by example, setting the standard for clienteling and customer service.  * Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.  * Foster a high-performing, motivated team culture.  Client Experience & Sales  * Build strong client relationships through personalized service and follow-ups.  * Provide expert styling guidance to create an exceptional shopping experience.  * Achieve monthly sales targets while driving overall team performance.  Store Operations & Presentation  * Maintain selling floor standards to ensure a visually appealing and organized store.  * Oversee product replenishment, keeping inventory aligned with demand.  * Handle customer concerns professionally, turning challenges into positive experiences.  Operational Excellence  * Support back-of-house processes, including cash handling and KPI tracking.  * Assist with opening/closing procedures to ensure smooth daily operations.  * Drive sales and KPI success by fostering a results-driven environment.   Who You Are:  * 1–2 years of sales or service experience, preferably with some supervisory background.  * Passionate about fashion, with a keen eye for Parisian chic and luxury retail.  * A natural leader—confident, inspiring, and eager to mentor others.  * A strong communicator—friendly, outgoing, and persuasive.  * Social media savvy (a plus, but not required).  * Adaptable and flexible with scheduling to meet business needs.  * Ambitious and driven, with a desire to grow into an Assistant Store Manager role.  * Flexible availability, including evenings, weekends, and holidays, is required.    Join a Career That Fits Your Life: At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution. We know that security and well-being matter. That’s why we provide comprehensive health, dental, life insurance, and disability coverage, an employer-matched 401(k), and paid time off (vacation, sick time, holidays)—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness. At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.   Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!           NYC COMPENSATION RANGE $23.50—$27 USD