Customer Support Specialist - Dutch Market

Tibber

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a B2B Support Specialist to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you get energy from delivering high-quality support, building trust, and bringing structure to complex operations? If you thrive in a fast-paced environment and enjoy balancing customer needs with operational excellence, you’ll fit right in. As our B2B Support Specialist, you’ll play a key role in supporting Tibber’s B2B customers (mainly wholesalers and installers). You’ll be a key contact point for those B2B customers, helping advise and support them around products such as batteries, Tibber Pulse and Bridge. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ Complex case ownership: Act as an escalation point for complex or sensitive B2B cases Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey. Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions. Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support. Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ * Experience in B2B support, customer operations, or a similar field. * Confidence in handling complex or commercially important cases. * Strong ownership, structure, and judgement. * Clear and professional communication in Dutch and English. * Comfort working cross-functionally and building strong stakeholder relationships. * A drive to improve ways of working and support high-quality B2B operations. We understand that no one ticks every box, but if you recognize yourself in some parts of this, you are more than welcome to apply! ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life. Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted. Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

Securitas

Embedded Security Project Manager – Global Clients - Netherlands * Location: Netherlands - Remote * Travel: Regular site travel required * Reporting to: Director of Design Engineering * Salary: €80,000 - €100,000 Purpose This role strengthens delivery capability across large‑scale data centre and critical infrastructure programmes for a major global technology customer. Operating as an embedded technical specialist, the Security Project Manager leads the on‑site coordination, technical validation, and integrated deployment of physical and electronic security systems. The role blends project delivery, engineering oversight, on‑site presence, and system verification not traditional commercial project management. You will support in‑country project managers and partner with construction, MEP, network, and global security teams to ensure systems are installed, tested, and handed over to the highest standards. Major Responsibilities Technical Security Delivery * Deliver the full lifecycle of physical and electronic security elements within data centre and critical infrastructure projects. * Oversee technical installation quality, system integration accuracy, device placement, panel wiring, and alignment to global standards. * Support site surveys, verify existing conditions, and collaborate with local teams to scope and document technical requirements. On‑Site Coordination & Field Presence * Serve as the on‑site embedded security representative, collaborating closely with construction, MEP, and infrastructure teams. * Conduct regular on‑site reviews to validate installation progress, sequencing, and technical compliance. * Engage directly with integrators and contractors to resolve issues and accelerate progress. Functional Testing & System Verification * Lead functional testing of ACS, VMS, IDS, intercoms, sensors, physical hardware, and failover behaviour. * Verify door functionality (REX, DPS), camera behaviour, alarm routing, network logic paths, redundancy, and event visibility. * Document results, identify defects, and coordinate remediation through re‑testing and sign‑off. Commissioning Support (Verification, Not Programming) * Witness and validate commissioning performed by integrators. * Verify system responses, alarms, behaviour, and integration points, ensuring readiness for handover. * Confirm alignment to global client standards and escalate deviations where required. Physical Security Infrastructure Oversight * Oversee installation and integration of: * Perimeter fencing and hardening * Turnstiles, gates, vehicle barriers, crash‑rated bollards * Door hardware, locking systems, hinges, closers * Ensure seamless interplay between physical components and electronic systems. Documentation, Reporting & Quality Management * Produce structured site reports with photos, risks, deviations, and recommended corrective actions. * Track and close snags/punch lists, coordinating remediation with in‑country partners. * Review RFIs, submittals, drawings, and technical documentation to support accurate delivery. Design, BIM & Coordination * Review drawings and models (Bluebeam, ACC, Navisworks) to identify clashes, design gaps, access constraints, and installation conflicts. * Provide redlines and recommendations that improve buildability and prevent rework. Cross‑Functional Partnership * Partner with global security standards owners, engineering, construction, MEP, and operations teams. * Maintain clear communication through dashboards, updates, and issue/risk registers. * Align project activities with global security expectations while adapting to local conditions. What Does Success look like * You enhance the capacity of regional project managers by delivering technically accurate, fully validated security systems. * You ensure installations are correct the first time, reducing rework, delays, and escalations. * You create clarity for all stakeholders through structured, proactive communication. * You build trusted relationships across construction, engineering, and security teams. * You help the global programme scale consistently, supporting expansion across multiple regions. * You champion continuous improvement by identifying gaps, improving testing processes, and elevating delivery quality. Education * Qualification in engineering, security technology, construction management, or related field; equivalent experience considered. Experience & Knowledge Technical Security Experience * Strong practical experience with Lenel OnGuard and Milestone XProtect (essential). * Familiarity with ACS/VMS integrations, intrusion detection, intercoms, sensors, IP‑based security systems. * Experience validating functional tests and witnessing commissioning activities. * Understanding of installation methods (cabling, containment, device mounting, infrastructure routing). Physical Security Infrastructure * Experience with perimeter systems, gates, barriers, turnstiles, and door hardware. * Knowledge of how physical and electronic systems integrate logically and mechanically. Critical Infrastructure Delivery * Experience delivering security systems in data centres, utilities, energy, telecoms, transport hubs, or similar high‑availability environments. Tools & Platforms * Bluebeam Revu * Autodesk Construction Cloud (ACC) * Navisworks (Manage or Freedom) * MS Project or Smartsheet * AutoCAD * Microsoft 365 * BIM/VDC familiarity beneficial Skills and Competencies * Collaborative, relationship‑focused approach * Strong technical problem‑solving capability * Clear, confident communication across diverse stakeholders * High attention to detail, structured working style * Ability to work independently and travel regularly * Adaptability in fast‑moving construction environments * Commitment to continuous learning and technical growth Why Join Us? * Contribute to the delivery of some of the world’s most advanced data centre and critical infrastructure environments. * Work embedded with a global technology giant on high‑impact, long‑term programmes. * Be part of a supportive, high‑performing engineering and programme delivery community. * Access professional development, certifications (Lenel, Milestone, VMS/ACS), and future progression opportunities. * Enjoy flexibility, trust, and a culture that values inclusion, technical mastery, and real impact. Our People Promise – Securitas Technology EVP Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team. You’ll do purposeful work that makes the world safer, with support for innovation and sustainability. As part of our EVP, we offer: * Career pathways and growth opportunities * A global, values-driven team * Recognition for achievements * Inclusive, collaborative culture * Purposeful work that makes the world safer * Support for innovation and sustainability Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome.

Teamtailor

JOIN US TO SHAPE THE FUTURE! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together. * Location: Amsterdam, Netherlands * Work model: Hybrid, with 3 days per week in our Amsterdam office * Language requirement: Full professional fluency in Dutch and English KEY RESPONSIBILITIES: • Consistently meet or exceed monthly sales targets. • Manage the full sales cycle from prospecting to closing deals, including identifying and qualifying prospects, scheduling and conducting customer meetings, negotiating proposals, and securing new business. • Source and qualify leads through outreach methods like cold calling, cold emailing, and using social networks such as LinkedIn to identify potential clients. • Collaborate with Cross-Functional Teams such as Marketing, Partnerships, and Customer Success. • Demonstrate a growth mindset by continuously learning about our product, internal processes, and industry. • Contribute ideas, feedback, and support to your peers. WE ARE LOOKING FOR SOMEONE WITH: • Strong attention to detail in managing sales pipeline & forecasting. • 4+ Years Experience in B2B sales (SaaS or HR platforms experience is highly desirable). • Passion for business growth by identifying and closing new opportunities in new territories. • Strong communication and negotiation skills. • Proficiency in using CRM systems and other sales tools. • Ability to build and maintain strong relationships with prospects and clients. • Passion for driving business growth by identifying and closing new opportunities. • This role requires full professional fluency in Dutch, both written and spoken. WHAT WE OFFER: • The opportunity to sell a leading employer branding and recruitment platform. • A competitive salary uncapped earning potential. • Professional growth in a fast-growing environment, with ongoing training & support. • The opportunity to collaborate with a talented and supportive team. • Modern sales tools across the full funnel (Sales Navigator, Salesforce, Cognism, Salesloft, Jiminny) combined with MEDDICC framework training. • A rapidly expanding market, offering strong growth opportunities. • Friday afternoon socials If this opportunity excites you, we look forward to receiving your application!