Head of Wolt for Work - Greece

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re building the most efficient, reliable, and scalable delivery experience across our markets. Courier supply is one of the core marketplace levers—if it works, everything works; if it doesn’t, service degrades, costs spike, and growth slows. As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making. WHAT YOU’LL BE DOING This role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth. DAY-TO-DAY IN THIS ROLE YOU’LL: * Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability * Lead and develop a team of ~5 people, driving performance and building a high-performing organization * Define and execute supply strategies across different time horizons (hourly, daily, seasonal) * Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models * Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs * Identify and implement scalable solutions to improve courier acquisition, retention, and engagement * Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks * Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution * Detect operational anomalies early and act quickly to prevent service degradation OUR HUMBLE EXPECTATIONS  * Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus * 8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects) * Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons * Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control) * Experience leading projects and driving execution in complex, cross-functional environments * Demonstrated ability to hire, coach, and develop high-performing teams * Strong communication skills with the ability to influence senior stakeholders * Fluency in both English and Greek is a requirement * You're able to work from our Athens office four times a week with one optional work from home day  NICE TO HAVE: * Experience in marketplaces, on-demand platforms, or e-commerce * Exposure to AI/ML applications in operations or decision-making WHAT WE OFFER * Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece) * A role with high autonomy and direct impact on growth, cost, and service quality * The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation) * Exposure to multiple functions, creating strong career growth opportunities * A fast-paced, execution-driven environment where results are visible and measurable * Competitive compensation package NEXT STEPS After applying, the process typically includes an initial screening, followed by interviews focused on your operational thinking, leadership, and problem-solving approach. You can expect a case exercise related to marketplace dynamics and supply optimization, along with discussions with regional and global stakeholders, including the South Head of Operations. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going. Please submit both your resume and cover letter in English!  OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt Development Sverige AB

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in more than 30 countries around the world. We are a Helsinki-based technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to our customers. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Our team has been working hard to build an amazing service for our customers, merchants and couriers – all while making cities better. And we’re excited to see the shared impact we’ve had along the way, serving customers, supporting local businesses, and creating earning opportunities around the world. In 2022, Wolt joined forces with DoorDash, marking an exciting new chapter in our journey. Together, we continue to think big and expand our reach across the globe. This partnership brings together two leading players in local commerce, combining shared values, complimentary strengths, and a common ambition to build the best possible platform for customers, merchants, and couriers. Today, Wolt operates as part of DoorDash International, which encompasses DoorDash’s businesses outside of the United States. Building on this international momentum, DoorDash acquired UK-based Deliveroo in October 2025. This brought Deliveroo’s strong operations across the UK, Ireland, and several European and Middle Eastern markets into DoorDash’s growing global portfolio. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun along the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life! About the Role On the Global Merchant team, our mission is to provide best-in-class merchant selection—spanning restaurants and other verticals—to deliver exceptional value to consumers while empowering merchants to grow their businesses profitably on Wolt. We achieve this by building world-class operations, launching innovative products and working as one team across our 30 countries. We’re looking for a Senior Director to scale Wolt’s sales operations across 30 countries. This requires an exceptional strategic frontline sales leader who drives energy, competitiveness, and accountability. You will be responsible for new merchant acquisition, leading a sales organization of approximately 300 people spanning almost all Wolt countries. You will also lead Wolt’s Global Sales Strategy & Operations team that is responsible for sales and selection strategy, variable pay, sales tooling and sales compliance. Their job is to help every country and region win with best in class insights, processes and scalable playbooks. This is a management position with high visibility and direct influence on the company’s global success. This role will partner closely with other leaders across Operations, Finance, Analytics, Marketing and Product to build GTM strategies and deliver on Wolt’s overall goals. You will report to our Global Head of Merchant Business, Tuomas Hurmerinta. We expect this role to be flexible in terms of time spent remotely and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities. This is a rare opportunity to have direct impact at global scale uniting commercial, operational, and strategic leadership to grow one of EMEA’s most loved consumer platforms. You're excited about this opportunity because you will… Be responsible for overseeing the sales strategy, operations, and performance of a dynamic marketplace within a larger organization. Develop, implement and execute a comprehensive business strategy to meet organisational objectives. Partner with crossfunctional leaders to implement new GTM strategies to unlock growth, to think boldly and two steps ahead as a way to ensure expansive opportunities are not missed. Lead, mentor, and manage a high-performing sales team. Continually improve the tools available to Sales and ads XFN teams to do their jobs more efficiently and effectively, especially determining how Gen AI and automation should be applied across all teams. Collaborate closely with other Wolt executives. Build alignment and visibility across Wolt and DoorDash, serving as the connective tissue between local teams in 30+ countries, product, analytics, and executive stakeholders. Build a world-class team that includes hiring new leaders as well as mentoring junior team members, fostering curiosity, rigour, and clarity in all analytical work while elevating the team’s technical and strategic maturity. We're excited about you because you have… Experience growing and leading sales teams at scale, across a multi-country footprint A strong track record of success in driving revenue and motivating teams at scale. Deep expertise in improving the productivity of Sales (and Account Management) teams, including compensation design, systems & CRM development, and accountability frameworks. A focus on dynamic marketplaces, ecommerce, or logistics environments. The ability to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way. A self-starter with the determination to initiate and lead/own strategic projects to completion in a scrappy environment with a cross-functional team. Clear and concise communication with strong cross-functional partnership experience and an ability to influence senior leadership on critical decisions. Innate curiosity to understand how things work and a first-principles approach to problem solving. Hired, retained and developed A+ talent. What we stand for… Attitude - We take ownership beyond the obvious. Excellence - We do common things uncommonly well. Ambition - We think big but stay humble. Heart - We do right by people, we treat others kindly and justly. Will to learn - We recognise that if we don’t learn, we don’t stay still but fall behind. Will to teach - We remember that Luke was Yoda's greatest achievement.

Deliveroo

About the team Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. As part of our unified global Fintech organization across Deliveroo and Wolt (DoorDash International), our team shapes and scales the RegTech About the role We’re looking for a Head of Product to lead the teams building Wolt, Deliveroo’s and DoorDash’s global regulatory and compliance technology in London. What you'll be doing You’ll work with legal, finance, engineering, and other teams to translate regulatory needs into robust product solutions. This includes everything from anti-money laundering (AML) and safeguarding to tax and licensing compliance across 40+ markets. You’ll define the long-term product strategy for our compliance stack. Including building internal tools, APIs, and automation for regulatory requirements like KYC, AML, and audit readiness. You’ll lead and grow a group of senior Product Managers, guiding their work across multiple roadmaps and domains. Together, you'll solve the most critical regulatory and financial compliance challenges in our business. You’ll also work closely with teams like Licensing Services, Tax, Legal, and Finance to understand changing rules and requirements, and ensure we build the right solutions to stay ahead. Requirements You could come to this role from different backgrounds, but ideally, you bring: * A strong grasp of EU regulatory frameworks such as AML/CTF, KYC and KYB, Payments Regulations, Tax regulations, Invoicing and e-Invoicing systems. * Experience turning legal requirements into product designs * Experience leading other Product Managers or Product Leads, including setting direction across multiple teams, coaching individuals, and aligning senior stakeholders * High level of technical and analytical fluency. You are comfortable working with APIs, data models, audits, and reporting workflows * Familiarity with financial services infrastructure, such as KYC, KYB and AML systems, licensing processes, scalable invoicing platforms incl e-Invoicing and core banking platforms * Excellent stakeholder management and communication skills, including experience influencing executives and cross-functional teams across legal, finance, and engineering * A track record of operating in high-ambiguity environments, navigating risk, and delivering product impact without full information * Fintech & Payments Subject Matter Expertise: Minimum 8–12 years of overall Product Management experience, with a significant portion dedicated to the Fintech or Financial Services sector * Ability to communicate effectively across all levels of the organization Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.