Operations Associate, Courier Supply

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re building the most efficient, reliable, and scalable delivery experience across our markets. Courier supply is one of the core marketplace levers—if it works, everything works; if it doesn’t, service degrades, costs spike, and growth slows. As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making. WHAT YOU’LL BE DOING This role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth. DAY-TO-DAY IN THIS ROLE YOU’LL: * Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability * Lead and develop a team of ~5 people, driving performance and building a high-performing organization * Define and execute supply strategies across different time horizons (hourly, daily, seasonal) * Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models * Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs * Identify and implement scalable solutions to improve courier acquisition, retention, and engagement * Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks * Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution * Detect operational anomalies early and act quickly to prevent service degradation OUR HUMBLE EXPECTATIONS  * Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus * 8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects) * Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons * Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control) * Experience leading projects and driving execution in complex, cross-functional environments * Demonstrated ability to hire, coach, and develop high-performing teams * Strong communication skills with the ability to influence senior stakeholders * Fluency in both English and Greek is a requirement * You're able to work from our Athens office four times a week with one optional work from home day  NICE TO HAVE: * Experience in marketplaces, on-demand platforms, or e-commerce * Exposure to AI/ML applications in operations or decision-making WHAT WE OFFER * Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece) * A role with high autonomy and direct impact on growth, cost, and service quality * The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation) * Exposure to multiple functions, creating strong career growth opportunities * A fast-paced, execution-driven environment where results are visible and measurable * Competitive compensation package NEXT STEPS After applying, the process typically includes an initial screening, followed by interviews focused on your operational thinking, leadership, and problem-solving approach. You can expect a case exercise related to marketplace dynamics and supply optimization, along with discussions with regional and global stakeholders, including the South Head of Operations. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going. Please submit both your resume and cover letter in English!  OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As we continue building our presence in Greece, we’re looking for a Sales Activation Specialist to play a key role in implementing and optimizing advertising campaigns that drive revenue growth. WHAT YOU’LL BE DOING DAY-TO-DAY IN THIS ROLE YOU’LL: * Own campaign execution: Create, implement, and optimize advertising campaigns in Wolt’s internal tools, ensuring high-quality execution at pace and in line with the local marketing calendar. * Drive Discover initiatives: Manage and improve app content, promotions, affordability incentives, and other discovery-related initiatives to increase visibility, engagement, and commercial impact. * Lead ads operations: Build and manage ad campaigns and packages for partners, ensuring campaigns are set up accurately, launched on time, and aligned with business priorities. * Optimize venue activation: Identify opportunities to improve venue penetration and attach rates, helping more partners make effective use of Wolt’s advertising and promotional solutions. * Use data to improve performance: Analyze campaign results, track key metrics, and turn insights into clear recommendations for improving revenue, engagement, and partner performance. * Coordinate across teams: Work closely with Sales, Marketing, Merchant Services, and Strategy & Operations to ensure smooth execution of campaigns, launches, and local initiatives. * Lead initiatives end-to-end: Take ownership of projects and daily operations with minimal guidance, balancing multiple priorities in a fast-paced environment. * Support key local launches: Contribute to strategic projects such as affordability initiatives and breakfast launches, helping define opportunities and drive execution in the Greek market.   OUR HUMBLE EXPECTATIONS  * Around 2+ years of experience in sales, marketing, advertising, strategy and operations, or a similar role. * Strong analytical mindset, with the ability to work with data, identify trends, and turn insights into clear recommendations. * Confident working with Excel; experience with tools like Looker or Power BI is a plus. * Good understanding of e-commerce, promotions, and digital advertising, with an interest in how campaigns drive business impact. * Structured, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. * Proactive and ownership-driven, with the ability to lead initiatives end-to-end with minimal guidance. * Strong communication skills, with the ability to collaborate effectively with Sales, Marketing, Merchant Services, and Strategy & Operations teams. * Fluent in Greek and English. WHAT WE OFFER * ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team. * 💼Health Insurance - Private health insurance is part of the compensation package. * 📈 Career Growth – Opportunities to learn and develop within Wolt. * 🍔 Wolt Perks – Discounts on your Wolt orders for restaurants and retail shops. * 🏓 Team Activities – Monthly team-building events to strengthen collaboration. * 💻 Work Equipment – We set you up for success with cutting-edge tools. WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we're building the delivery of (almost) everything — and our courier supply team is at the heart of making that happen. We operate across 30+ countries, and in Kazakhstan we're growing fast. Our Supply Operations team owns the full courier lifecycle — from acquisition and onboarding to activation and retention. We're looking for an Operations Associate to join us in Almaty and take ownership of how we onboard couriers at scale: designing better processes, identifying where things break, and building the infrastructure that makes our onboarding consistently high quality across the South region. WHAT YOU’LL BE DOING * Analyse onboarding funnel data to identify conversion bottlenecks and recommend process improvements * Design and document workflows that improve registration-to-first delivery activation rates across Kazakhstan and South region markets * Work cross-functionally with marketing, finance, and regional ops colleagues to align onboarding initiatives * Track and report on key onboarding metrics, maintaining operational structure across multiple workstreams * Use AI tools to accelerate analysis, communication, and process documentation * Coordinate with external partners including fleet partners and onboarding vendors OUR HUMBLE EXPECTATIONS * Fluent in Kazakh, Russian, and English — all three are required for this role * Strong proficiency in Google Sheets / Excel — you're comfortable with formulas, pivot tables, and data tracking * You actively use AI tools as part of how you work * Fast learner with high learning agility — you pick up new tools, processes, and domain knowledge quickly and independently * Self-sufficient — you figure things out on your own, ask the right questions, and don't wait to be told what to do * Based in Almaty with the possibility to work four days a week from the office with one optional work from home day WHAT WE OFFER This is a role with real ownership and visibility — you'll be shaping how courier onboarding works across Kazakhstan and the broader South region, which spans Greece, Malta, Cyprus, Albania, Kosovo, Georgia, and Azerbaijan, with direct impact on supply growth in one of Wolt's active expansion markets. You'll work closely with regional and international colleagues daily, in an environment that moves fast and rewards initiative. WE ALSO OFFER: * Office in the heart of Almaty — comfortable workspace in a central location * Voluntary health insurance for you and your family * Work laptop and phone with a corporate plan * Wolt employee discounts on orders * Career growth within an international company, with daily collaboration across markets and functions NEXT STEPS We review applications on a rolling basis. If your profile looks like a match, you'll hear from our Talent Acquisition team to schedule an intro call. From there, the process includes a hiring manager interview and a take-home assignment followed by a presentation to the hiring team. We aim to keep the process straightforward and move quickly.  If you are excited about working in a high-growth environment, taking ownership, and being part of a motivated team, then click below to apply and get the conversation going! Please submit your application and resume in English.  OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.