Specialist, Trading Operations - Night Shift

Novicap

¿QUIENES SOMOS? Novicap es un proveedor integral de soluciones de capital circulante centrado en permitir a los directores financieros/equipos financieros de las PYMEs pagar a sus proveedores y cobrar de sus clientes. Esto incluye crédito a corto plazo (factoring, financiación de la cadena de suministro y préstamos) y soluciones de automatización de pagos. Con oficinas en Barcelona y Madrid, actualmente estamos buscando un Operations Specialist que quiera unirse a nuestro equipo en Barcelona. Nos ayudarás en la comercialización de nuestras soluciones crediticias y tecnológicas a las pymes y empresas del mercado medio en España. ¿Te parece interesante? ¡Sigue leyendo! TUS TAREAS Como ya hemos dicho, tu misión principal será actuar como el punto de contacto directo y de referencia para clientes y proveedores, asegurando tanto la eficiencia diaria como una experiencia excelente, siempre velando por la seguridad de nuestras operaciones. Para lograr tu misión, harás: * Ser el punto de contacto principal para los clientes en la gestión, operativa y resolución de sus financiaciones del día a día. * Dar apoyo directo y guiado a los proveedores de nuestros clientes, facilitando al máximo las operaciones de confirming. * Revisar y asegurar que toda la documentación de los clientes esté siempre al día y conforme a nuestros estándares. * Garantizar la mejor experiencia para el cliente, equilibrando un servicio excelente con la estricta aplicación de los procedimientos internos para proteger a la empresa y evitar riesgos operativos. * Coordinar y colaborar estrechamente con otras áreas clave (como riesgos, legal o cobros) para asegurar que cada operación fluya sin fricciones. ¿CÓMO LO HARÁS? Con integridad. La transparencia y la claridad son las piedras angulares de nuestro trabajo. Cumplimos nuestros acuerdos y asumimos la responsabilidad de nuestros actos. Además, somos conscientes de que siempre podemos mejorar y agradecemos los comentarios, para seguir creciendo. Siempre nos esforzamos por superar las expectativas, garantizando los más altos niveles de profesionalidad, y aspiramos a superarlas, adoptando un enfoque basado en datos. Y, por último, somos generosos y damos primero. Apoyamos y contribuimos a nuestra comunidad, buscando el bien común por encima de nuestros propios intereses. ¿CON QUIÉN TRABAJARÁS? Reportarás directamente a nuestra Manager de Operaciones y trabajarás en estrecha colaboración con el resto de los equipos en Madrid, Barcelona y el resto de España. ¡Somos un equipo joven y dinámico que te espera con los brazos abiertos! ERES QUIEN ESTAMOS BUSCANDO SI: * Tienes una licenciatura en Administración de Empresas u otro campo relevante * Tienes un mínimo de 1 a 2 años de experiencia en un puesto de administración, preferiblemente en el ámbito de la banca o los servicios financieros * Tienes una gran capacidad de análisis y eres responsable, organizado/a y preciso/a en tu trabajo * Trabajas en equipo; eres flexible, enérgico/a y capaz de desenvolverte en un entorno que cambia rápidamente * Te presentas como una persona proactiva y orientada a los resultados * No tienes miedo de pensar y ver más allá para resolver problemas * Tienes ganas de aprender y desarrollarte profesionalmente * Eres un/a solucionador/a de problemas dedicado/a con excelentes habilidades interpersonales * Tienes una buena capacidad de redacción, sabiendo plasmar correctamente tus ideas por escrito * Tienes habilidades de coordinación de proyectos - resultados a tiempo trabajando con equipos funcionales cruzados Puntos  extra si: * Tienes un alto nivel de inglés, hablado y escrito ¿QUÉ OFRECEMOS? * Trabajo a jornada completa con contrato indefinido * Modelo híbrido de trabajo: trabajamos 3 días desde la oficina y 2 días desde casa para mejorar la conciliación personal y laboral * Beneficios flexibles con Coverflex: podrás incluir en tu nómina los gastos mensuales en comida, transporte, guardería y otros * Seguro médico: ofrecemos un seguro de salud opcional a través de Sanitas, con tarifa competitiva y que Novicap subvenciona al 30% para garantizar tu bienestar * Comunícate mejor con tus compañeros apuntándote a clases gratuitas de inglés o español si las necesitas * Suscripción a gimnasios con Urban Sports Club, subvencionado en parte por Novicap (¡también tenemos un club de running!) * Compañeros de trabajo increíbles y muy motivados * Participarás en nuestros eventos de empresa y podrás conocer al resto del equipo que está distribuido en España * Formarás parte de nuestro entorno de trabajo dinámico e internacional, con una jerarquía plana y una comunicación abierta entre equipos * Biblioteca con un montón de libros para elegir. Si no encuentras nada, dínoslo y lo añadiremos a la biblioteca. * Fruta, café y té en la oficina. Sabemos que es habitual, pero nos gusta cuidarte de todos modos. Novicap ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, origen, ascendencia, estatus de ciudadanía, religión, discapacidad física o mental, estado civil, sexo, orientación sexual, identidad o expresión de género, edad o cualquier otro motivo protegido por ley, ordenanza o reglamento. Hacemos todo lo posible para garantizar que todos los candidatos reciban un trato justo y equitativo. Si crees que no cumples todos los requisitos, nos encantaría conocerte. Nadie marca todas las casillas, ¡y buscamos a alguien con ganas de unirse al equipo!

Sumup

JUNIOR EARLY GROWTH SPECIALIST - GERMAN MARKET At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As a Junior Activation & Upsell Specialist (Junior Early Growth Specialist), you are the critical link between a new merchant signing up and becoming a thriving member of the SumUp ecosystem. This is a dynamic role where you will act as a partner to small business owners, ensuring they have the right tools—from card readers to our Business Account—to succeed from day one. You will sit at the intersection of Onboarding, Activation, and Sales, focusing on driving product adoption and identifying growth opportunities within our newly acquired merchant base. This role is designed for a high-energy individual who is motivated by targets and eager to launch a career in Fintech. What you’ll do: * Drive Merchant Activation: Proactively reach out to new merchants to guide them through their first transactions and ensure a seamless start with the SumUp platform. * Consultative Upselling: Analyze merchant profiles to recommend and sell additional SumUp products (such as the Business Account, Invoicing, or advanced hardware) that fit their specific business needs. * Outbound Engagement: Execute high-volume outbound calling campaigns to activate accounts and re-engage merchants who haven't yet realized the full potential of our ecosystem. * Hit Growth Targets: Consistently meet and exceed monthly activation and upsell KPIs, directly impacting company revenue and your own commission-based earnings. * Feedback Loop: Act as the "voice of the customer," sharing insights from your direct merchant interactions with the Product and Marketing teams to improve the user journey. What we’re looking for: * Previous experience in onboarding, customer support, SDR or roles with strong outbound exposure  * Comfort with high-volume outbound calls * Excellent verbal and written proficiency in both German and English * Proven track record of consistently meeting or exceeding KPIs. Why you should join SumUp: 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🥗 Restaurant tickets (Edenred) 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team   About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate.   Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

AB InBev

Please note that this position is remote and assigned to the night shift About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About BEES  Join us to build the future of B2B commerce!  BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.  Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  What you will do: * Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. * Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. * Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. * Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. * Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). * Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. * Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. * Mentor junior analysts on diagnosis, tooling, documentation, and best practices. * Prepare and present operational reports and metrics to leadership where required. * Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. We are looking for people with:  * University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). * Solid experience in production application support or technical operations for software/digital products at scale. * Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). * Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB). * Familiarity with mobile app testing on Android and iOS—using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack)—to reproduce and validate user-impacting issues. * APIs and practical use of tools such as Postman for reproduction and troubleshooting. * Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. * Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. * Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. * Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. * Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. * Advanced communication skills in English (written and spoken). * Experience with Agile projects or delivery environments. Who should apply?  * Ability to work under pressure and manage multiple priorities during incidents and peak volume. * Strong analytical and problem-solving skills applied to business rules, data flows, and user impacting defects. * Excellent communication and interpersonal skills with both technical and non-technical audiences. * Ability to work in a team-oriented, collaborative environment aligned with development and product teams. * High level of self-motivation and willingness to make a measurable difference in stability and customer experience.  * Autonomy, accountability, and a strong desire to learn continuously. What We Offer: * Performance-based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * Gympass partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied