Service Clientèle France

Pergolux

As a Customer Service Agent for the french market, you will guide customers throughout their entire journey and play a key part in strengthening PERGOLUX’s reputation for premium, high-quality service. With empathy, product knowledge, and clear communication, you will ensure every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian design. WHAT YOU’LL DO * Provide professional customer support via phone, email, and (video) chat. * Assist customers with product questions and guide them confidently through the ordering process. * Manage inquiries, returns, and complaints while ensuring accurate and complete case documentation. * Coordinate with logistics partners to ensure smooth, transparent delivery processes. * Maintain customer data and contribute to process improvements that elevate service quality. WHAT YOU’LL BRING * Fluent in French (C1) and good English skills (B1) for effective communication with customers and colleagues. * 2-4 years of customer service experience, ideally in e-commerce or a related field. * Excellent communication skills with a solution-oriented, empathetic approach. * Enjoyment of a dynamic, collaborative environment with a strong service mindset. * Strong organizational and time-management abilities, plus the ability to learn new systems quickly. BENEFITS * Competitive Salary – Your success is rewarded with strong compensation * Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. * International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. * Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products. * Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. * Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small. * Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle. HOW TO APPLY We’d love to hear from you! Apply via PERGOLUX LinkedIn or visit our PERGOLUX Career Page.

Jdsports

Êtes-vous...   Vous êtes un mordu des baskets et vous souhaitez faire partie de la première organisation internationale de vente au détail de baskets et de vêtements de sport à la mode ? Alors nous vous cherchons pour faire la différence à JD Bruxelles Rue Neuve !   Quelles sont vos fonctions ?   En tant que vendeur à temps partiel, vous et votre équipe êtes la force de JD Bruxelles Rue Neuve. Vous êtes formé(e) pour devenir un(e) spécialiste dans le département des chaussures, du textile et/ou du stock. Grâce à vos efforts, vous assurez un magasin soigné selon les directives de JD. Vous approvisionnez le magasin, munissez les produits d'étiquettes, veillez à ce que les remises et les compléments soient corrects et placez les produits les plus vendus au bon endroit dans le magasin. Votre service à la clientèle est de haut niveau et, en combinaison avec l'offre de produits de kiosque et d'entretien, vous atteindrez vos objectifs de vente. Grâce à vos efforts pour le client, vous atteignez non seulement vos propres objectifs, mais vous êtes en partie responsable du succès et de la croissance de votre magasin et de votre équipe.    Nous recherchons les collègues suivants...   * Être disponible pour 20 heures par semaine ; * Vous parlez couramment l'anglais ou d'autres langues internationales ;  * Vous partagez notre passion pour les baskets et la mode ; * Vous avez de bonnes compétences en matière de vente et de service à la clientèle ; * Vous êtes extraverti, confiant et avez l'esprit d'équipe ; * En tant que personne, vous êtes motivé(e) pour atteindre des objectifs de vente et vous pouvez bien travailler sous pression ; * Vous voulez donner le meilleur de vous-même et évoluer au sein de notre organisation.   Nous vous offrons...   * Un emploi stimulant au sein du plus grand détaillant de mode sportive au monde ; * De nombreuses possibilités de développement personnel ; * Travailler dans une équipe agréable avec une bonne ambiance de travail ; * Un salaire compétitif ; * Une remise pour le personnel sur l'ensemble de la collection.     À propos de JD Sports JD Sports est le premier détaillant de mode sportive du Royaume-Uni et est connu comme le "roi des baskets" pour sa collection exclusive de baskets. Les grandes marques mondiales comme Nike, North Face et Adidas sont associées à des marques propres comme Supply & Demand, McKenzie, Carbrini et Pink Soda Sport. JD Sports possède 15 magasins en Belgique et 30 magasins aux Pays-Bas et pénètre également le marché européen avec des magasins en France, en Allemagne, en Espagne, en Italie, au Danemark et en Suède. La croissance internationale ne s'arrête pas à l'Europe ; le pas vers l'Asie a déjà été franchi avec des boutiques en Malaisie et en Australie. JD Sports est en pleine croissance, voulez-vous en faire partie ? Puis appliquez directement !

DiliTrust

Ready to be part of the Legal Tech revolution? Vision: As a leading software-as-a-service (SaaS) provider, Dilitrust is a global company dedicated to offering an integrated suite of legal and governance products. Our vision is to digitize legal departments worldwide. With an annual growth rate of over 40% since 2020, our ambition is to become the world's leading Legal Tech company, aiming for a valuation exceeding $1 billion by 2026. Our Impact: From generating General Meeting reports to leveraging AI-assisted contract lifecycle management, our teams in our 8 offices across France, the US, Mexico, MEA, Germany, Spain, Italy, and Canada are the driving force behind our global success. We proudly support 2,400 customers in 64 countries, with 80% of our clientele comprising listed companies in major markets such as Europe, North America, and the Middle East. Our Recognition: Dilitrust has been at fore front of Legal Tech innovation, being the first Legal Tech with AI features since 2022. The company is renowned for providing a positive and entrepreneurial work environment. We are honored to have received the "Happy at Work" and “Tech at Work” labels every year since 2019. Your tasks : As Head of Account Management – France, you will lead a team of 8 Account Managers focused on driving upsell and cross-sell initiatives within our existing customer base. Your leadership will be instrumental in increasing customer value, driving adoption of our solutions, and contributing to our ambitious growth objectives in France. Define and implement the national account management strategy in alignment with DiliTrust’s global commercial goals Lead, coach, and develop a high-performing team of 8 Account Managers, fostering a culture of performance and customer-centricity Establish clear KPIs and guide the team to meet or exceed upsell and cross-sell targets across our product suite Collaborate closely with Product, Marketing, Customer Success, and Sales to ensure a seamless customer journey and long-term satisfaction Build strong relationships with key clients to understand their evolving needs and identify new revenue opportunities Analyze performance metrics, pipeline trends, and client feedback to continuously optimize the team’s approach and results Champion a data-driven sales culture with structured reporting, forecasting, and pipeline management Your Profile: 10+ years of experience in Account Management, or Sales, ideally in a SaaS environment Proven experience in managing and developing high-performing teams Strong understanding of B2B client retention, expansion, and solution selling Fluent in French and English, with excellent communication and negotiation skills Analytical, strategic thinker with a hands-on leadership style Comfortable working in a fast-paced, high-growth environment Our values: At DiliTrust, our values guide everything we do. Trust is our foundation, ensuring transparency and integrity in every action. We promote inclusion, fostering a culture of empathy, diversity and belonging, where everyone's voice is valued. We foster a hands on spirit, encouraging initiative, resilience and action-oriented thinking to meet challenges. We strive for excellence, constantly pushing boundaries to drive innovation, and demonstrating generosity in all our endeavors. Above all, we succeed as a team, united by a common goal: collaboration.   What we offer: Join a fast-growing company in a friendly, international environment (offices in France, Italy, Spain, Canada, Germany, USA, Dubai ... Our "Remote Policy" guarantees that you can find the right balance between "Onsite" and "Remote"; Last but not least, all the day-to-day benefits of the CSE, luncheon vouchers, profitsharing bonuses … More info : Location: Paris Seniority: 10+ years of experience Type of contract: Full time, hybrid or remote