Front Desk Operator (m/w/d)

ABOUT US STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high performance unmanned systems that are software-defined, mass-scalable, and cost effective. This provides our operators with a decisive edge in highly contested environments. We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today. ABOUT THE TEAM Our Office Operations team creates the first impression of STARK. They ensure our offices run smoothly every day by welcoming guests, supporting employees, coordinating facilities, and maintaining an organized, professional working environment. YOUR MISSION As a Front Desk Intern, you will be the first point of contact for employees, candidates, customers, and visitors entering our office. You'll support the day-to-day operation of the front desk while ensuring a welcoming, professional, and well-organized environment. This role is ideal for someone who enjoys interacting with people, is highly organized, and takes pride in delivering an excellent experience for everyone visiting STARK. RESPONSIBILITIES * Welcome and assist visitors, candidates, customers, and external partners * Manage visitor check-in/check-out and support daily front desk operations * Coordinate access cards, including requesting, issuing, collecting, and maintaining records * Support employee onboarding activities several times per week * Receive, organize, and distribute incoming mail and deliveries * Prepare meeting rooms, coordinate catering requests, and manage parking access when required * Maintain kitchen and common areas by checking supplies and ensuring they remain clean and organized throughout the day * Monitor office presentation, including meeting rooms, kitchens, and shared spaces * Support communication with satellite offices and assist with administrative office tasks * Assist with general office administration and facilities-related activities QUALIFICATIONS * Currently enrolled in a university or recently graduated and looking for an internship * Previous experience in reception, front desk, hospitality, customer service, retail, or another customer-facing role is highly preferred * Friendly, professional, and confident when interacting with guests and employees * Excellent organizational skills with strong attention to detail * Comfortable working with multiple digital tools and office software * Able to prioritize tasks and work independently in a fast-paced environment * Native-level or C1 German is required * Fluent English is required * Eligibility to obtain security clearance NICE TO HAVE * Experience working at a reception desk, hotel, customer service desk, or similar front-facing role * Experience supporting office administration or facilities * Experience with visitor management systems or access control * First Aid certification is a plus

About VISIT  VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.  Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience.  About the Role As a Solution Specialist – Onboarding & Customer Support, you are a key point of contact for hotel and lodging customers using BookVisit. You ensure new clients are onboarded smoothly and supported effectively, helping them realize value quickly and continuously. The role sits at the intersection of onboarding, support, and cross-functional collaboration, with direct impact on customer satisfaction and long-term success. What You Will Do * Lead the end-to-end onboarding process for new customers, ensuring a smooth and structured implementation of BookVisit * Configure the platform to align with each client’s operational needs and workflows * Deliver onboarding sessions and training that enable confident and effective platform usage * Own customer support interactions across phone, email, and digital meetings, providing timely and high-quality assistance * Troubleshoot technical and operational issues related to BookVisit, PMS integrations, and connected third-party tools, escalating complex cases when needed * Document and track support cases accurately in CRM and ticketing systems to ensure traceability and resolution * Collaborate with Sales, Customer Success, and Product teams to enable seamless handovers and continuous service improvement Who You Are * 1–3 years of experience in a customer support, onboarding, or similar client-facing role, preferably within SaaS or the hospitality industry * Solid understanding of hotel and lodging operations, including booking, front desk, and guest service workflows * Comfortable working in SaaS environments, with the ability to troubleshoot cloud-based software and technical issues * Strong verbal and written communication skills in English, with a minimum B1 proficiency level, as well as proficiency in at least one Scandinavian language * Service-minded and solution-oriented, with strong attention to detail and a proactive approach * Experience with property management systems (PMS), booking engines, channel managers, or similar hospitality technology is an advantage Why VISIT? At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry. What you can expect: – A culture that supports learning, collaboration, and continuous improvement – An international environment with colleagues across more than 10 countries – Work that directly contributes to better experiences for operators, partners, and guests – A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces Location & Ways of Working – Hybrid – Primary office location Gothenburg – Collaboration with international colleagues is part of the role Interested?  We’d love to hear from you! Apply now and join us in building the future of destination tech together.  About VISIT  VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.    Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces.