Customer Success Manager (m/f/d)

Mercanis

DEINE AUFGABEN Als Account Manager (m/w/d) bei Mercanis bist du der strategische Wachstumstreiber für unser bestehendes Kundenportfolio im gehobenen Mittelstand und Enterprise-Segment. Nach unserer erfolgreichen Vertriebs-Restrukturierung trennen wir "Hunting" und "Farming" konsequent: Du übernimmst die volle Ownership für ein exklusives Portfolio von ca. 60–70 bestehenden Kunden, baust langfristige, vertrauensvolle Beziehungen auf Executive-Level auf und sicherst nachhaltige Kundenbindung sowie Upselling-Potenziale. Wenn du ein tiefes Verständnis für komplexe B2B-Buying-Center mitbringst, exzellent darin bist, ungenutzte Potenziale in bestehenden Accounts zu identifizieren, und in einer wachstumsstarken SaaS-Umgebung echten Impact auf unsere Net Revenue Retention (NRR) haben willst, ist dies deine perfekte Gelegenheit. DEIN AUFGABENBEREICH * Portfolio-Management & Farming: Du übernimmst die ganzheitliche Betreuung und strategische Weiterentwicklung von ca. 60–70 bestehenden Kunden und machst sie zu echten Mercanis-Advocaten. * Wertschöpfung & Upselling: Du verstehst die tiefen Schmerzpunkte im Einkauf und Supply-Chain-Management deiner Kunden, präsentierst maßgeschneiderte Lösungserweiterungen und treibst Cross- und Upselling-Opportunitäten voran. * Navigieren in komplexen Buying Centern: Du identifizierst eigenständig die relevanten Stakeholder (CPO, CFO, IT-Leitung) bei deinen Kunden, baust tragfähige Beziehungen auf und steuerst komplexe Entscheidungsprozesse souverän. * Churn Prevention & Kundenzufriedenheit: Du agierst als proaktiver Partner, erkennst Risiken im Account-Lifecycle frühzeitig und sicherst durch passgenaue Maßnahmen eine kompromisslos hohe Kundenzufriedenheit. DEIN PROFIL * Erfahrung: Du bringst bis zu 5 Jahre relevante Berufserfahrung im B2B-SaaS-Vertrieb, Account Management oder Customer Success im Tech-Umfeld mit. * Vertriebs- & Geschäftssinn: Du verstehst es, Bestandskunden nicht nur zu verwalten, sondern strategisch weiterzuentwickeln. Erfahrung im Umgang mit komplexen Buying Centern und mehrstufigen Enterprise-Entscheidungsprozessen ist ein Must-have. * Sprachkompetenz & Marktverständnis: Du sprichst Deutsch auf muttersprachlichem Niveau (oder lebst seit mindestens 10 Jahren in Deutschland und bewegst dich absolut fließend im hiesigen Geschäftsumfeld) und überzeugst in Verhandlungen auf C-Level. * Lokale Präsenz & Drive: Du bist in Berlin ansässig (oder bereit für den Umzug) und hast Lust auf unser Office-first/Hybrid-Modell. Du bringst eine hohe Eigenmotivation mit und schätzt die Dynamik eines stark skalierenden Startups WARUM WIR? * Mentoring & persönliches Wachstum: Du arbeitest eng mit erfahrenen Seriengründern zusammen, die dich in deiner fachlichen und persönlichen Entwicklung aktiv begleiten und fördern. * Compensation: Kompetitives Fixgehalt + attraktiver, ungedeckelter Bonus & VSOP (Beteiligungsmodell). * Perks: Lebe das Scale-up-Life, regelmäßige Team Events & Offsites, und natürlich: kostenlose Uber-Eats-Meals & Uber-Rides, wenn’s mal wieder länger dauert. * Room for Ideas: Wir leben eine offene Kultur mit echtem Sparring, du übernimmst Verantwortung und bekommst den Freiraum, deine Ideen voranzutreiben. * Team Mindset: Werde Teil eines neugierigen, motivierten Teams, das mutig experimentiert, offen kommuniziert und sich stetig weiterentwickelt, gemeinsam und individuell. * Central Location: Unser Büro liegt im Herzen von Berlins Startup-Ökosystem, mit bester Anbindung, großartiger Energie und tollen Menschen.

Raisin

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team The Raisin CRM team drives multi-channel marketing communications across 10+ European markets. We are looking for a CRM & Events Marketing Specialist to bridge the gap between customer engagement and retention. You will plan high-impact customer events while supporting our wider team with targeted CRM campaigns. Your Responsibilities * Plan, organize, and execute exclusive physical and virtual customer events in collaboration with B2C teams. * Manage all event logistics, including venue sourcing, vendor management, invitee lists, and on-site or digital execution. * Analyze event success by gathering participant feedback and tracking key performance indicators (KPIs). * Support customer loyalty programs by managing incentives and communicating available perks via CRM channels. * Coordinate premium rewards for top-tier customers by collaborating with internal stakeholders and external partners. * Deploy CRM campaigns by setting up, testing, and launching email, push notification, weblayer, and in-app messages. Your Profile  * Advanced German (C1-C2 level) with excellent written and verbal communication skills, and fluency in English. * Proven experience organizing events (e.g., virtual webinars, exclusive workshops, or physical gatherings), including managing invitations, logistics, and timelines. * Strong project management skills to successfully balance demanding event timelines alongside ad-hoc CRM tasks. * Proactive mindset and technical aptitude to quickly learn complex CRM tools, build emails, and design automated communication flows. * Ideally 1–2 years of experience in a marketing role, preferably with a focus on CRM, email marketing, or customer retention. * Experience working within fintech, banking, tech, or a marketplace environment is a strong plus. * Additional language skills in Polish, Finnish, Dutch, Spanish, or Italian are beneficial. Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of our team, you will benefit from: * Employee Development Budget of €2,000 and four full training days per year. * Flexible working hours, home office and 30 vacation days. * A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. * Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.  * Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. * Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. * Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. * You are moving from another country or city to join us? We may support your relocation. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This is limited position and based in Munich/Berlin, Germany or Rennes, France.    IDnow is looking for Communication Marketing Manager (f/m/d) to join our team. This is primarily a product communications role within a fast-paced B2B SaaS environment in the identity verification and fintech space.  The successful candidate will be a key support resource for our Customer Advisory Board  and will take ownership of B2B product communications, including end-of-life notices and product update announcements.     Key Responsibilities  * Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements  * Work closely with Product Managers to gather the technical context needed for accurate comms  * Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate * Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone   * Support logistics and content preparation for customer-facing CAB events  * Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team   * Work with the marketing team to align product communications with broader messaging    PREFERRED EXPERIENCE  * Up to 5 years of experience in a customer communications, product marketing, or product communications role   * Strong B2B SaaS background, ideally in a startup or scale-up environment  * Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)   * Ability to translate complex technical concepts into clear, customer-friendly language  * Excellent written English communication skills  * Comfortable working with cross-functional teams including Product, Marketing, and Customer Success  Nice-to-have's  * German language skills * Experience in identity verification (IDV), KYC, or fintech sectors * Familiarity with customer advisory board (CAB) processes and event support * Experience working across multiple European markets     Perks & Benefits  * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations    IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.