Forward Deployed Engineer (m/f/d)

Praxipal

At praxipal, we are building an AI-powered healthcare admin workforce to address the global shortage of medical staff. Medical assistants are too valuable to spend their days chasing callbacks, cleaning up schedules, sending repetitive messages, or wrestling with invoicing and documentation workflows. Staff should spend time on patients. That’s why we build Luna. Our AI receptionist, Luna, answers and automates phone calls and she’s loved by more than 100 medical practices. Right now, we’re expanding her from calls to end-to-end patient communication across any channel. Over the next years, we’ll grow her into an AI worker that automates all administrative processes in medical practices, embedded directly into the systems teams already use. We’re backed by one of Europe’s leading investors and are one of the fastest growing healthtech startups in Germany. Our team has previously worked and studied at Palantir, Amazon, SAP, the University of Cambridge, and Hasso Plattner Institute. We are hiring a Forward Deployed Engineer Working Student to take technical ownership of our most important customer deployments. THE ROLE This is a hands-on role with end-to-end responsibility for customer deployments and technical success. You will work directly with a subset of our customers, configure and customize our product to their specific environments, and ensure that Luna works reliably in real-world healthcare settings. This role sits at the intersection of engineering, product, and customer reality. The role is on-site in Berlin and requires fluent German. WHAT YOU’LL DO * Own the technical onboarding of new customers, from first deployment to stable production usage * Configure and customize Luna to fit different practice setups, workflows, and constraints * Act as the technical point of contact for your customers when things don’t behave as expected * Help investigate and resolve production issues affecting customers, and turn learnings into lasting fixes WHAT WE’RE LOOKING FOR Must-Have * Hands-on programming experience * Proven ability to own software or technical systems end-to-end * Comfortable working directly with customers on technical topics * Fluent German (spoken and written) * Looking forward to working on-site in Berlin in a fast-moving environment in build-mode Nice-to-Have * Prior experience in startups or scale-ups * Experience with observability and debugging tools (e.g. Sentry, Grafana, Langfuse) * Prior responsibility for customer-facing technical work LOCATION & COMPENSATION * Location: Berlin (100% on-site) * Hours: 20 hours per week * Compensation: Competitive Compensation * Office perks: A beautiful workspace in Berlin Mitte, complete with a ping pong table, PlayStation, and VR setup. * Team bonding: Regular get-togethers and happy hours. * Mobility: Deutschland-Ticket Jobticket * Health and productivity: Free dinners, subsidized lunches and sponsored Urban Sports Club subscription. If you want to shape the next generation of healthcare software with us, apply now.

Langdock

ENTERPRISE DEPLOYMENT ENGINEER ABOUT THE ROLE AI is the biggest transformation of our lifetime. Most companies know they need to move. Few know how. This is where you come in. As an Enterprise Deployments Engineer at Langdock, you own the infrastructure that powers our enterprise AI platform across dozens of customer cloud environments. You build the systems that make deploying, monitoring, and operating Langdock scalable, turning what today takes weeks into a repeatable, automated process that works across AWS, Azure, GCP, and self-hosted cloud configurations. This is not a back-office infrastructure role. Customer-facing work is a core part of what you do. You work directly with IT, security, networking, and compliance teams at some of Europe's largest enterprises, translating their requirements into working infrastructure and navigating their approval processes to move deployments forward. You bring the technical depth to earn trust at the C-level and the clarity to make complex architecture decisions legible to any stakeholder in the room. You take ownership of the deployment process end to end: from writing the infrastructure code that gets new customers live, to keeping existing deployments running reliably, to driving the initiatives that make our setup scale. You don't wait to be told what needs improving. You see it, you build it, and you ship it. Based full-time at our Berlin headquarters, you will be a critical technical voice for the team and the first point of contact for any infrastructure and platform questions from colleagues and customers alike. You are fluent in German (C1+ or native) and English. WHAT YOU WILL DO Deployment of the Langdock Platform * Deploy the Langdock platform across customer cloud environments (AWS, Azure, GCP, OpenShift, and others) using infrastructure-as-code * Explain the Langdock architecture and build trust with technical and C-level stakeholders in customer meetings * Guide customers through the entire deployment process and act as their primary point of contact throughout * Adapt and extend infrastructure code to meet each customer's specific requirements Customer Communication & Requirements * Serve as the primary technical contact for customer IT, security, networking, and compliance teams * Translate customer requirements (from compliance constraints to networking specifics) into working infrastructure and platform changes * Connect customer environments and applications to the platform: networking, access, integrations, and everything required to get a deployment live * Communicate clearly and proactively across diverse stakeholder groups. This is a central part of the role, not a side responsibility. Deployment Operations * Coordinate and perform regular version upgrades together with our customers * Build and maintain monitoring and alerting for dedicated deployments (e.g. using Datadog) * Participate in on-call rotation to keep customer platforms running reliably at all times * Drive cost monitoring and efficiency improvements across stacks * Reproduce and support resolution of bugs related to single-tenant deployments Platform Engineering & Scale * Professionalize and standardize the deployment setup so it scales across a growing customer base * Build and maintain CI/CD pipelines and tests to keep infrastructure code high quality * Contribute to the product where infrastructure and application meet: from switching to managed identities to improving access control * Build self-serve documentation for customers based on their feedback WHAT WE'RE LOOKING FOR You have strong, hands-on cloud engineering experience, ideally across more than one major provider (AWS, Azure, GCP). You have deployed real systems into production and you know what it takes to keep them running reliably in complex enterprise environments. Infrastructure-as-code is second nature to you, not something you reach for when you have to. You are comfortable in customer-facing situations. You can walk a CISO through a security architecture, manage a deployment review with a skeptical IT team, and represent Langdock credibly at the C-level, all in the same week. You don't wait for someone else to take the lead in these conversations. You take ownership. You see what needs to be improved in the deployment setup, the monitoring stack, the documentation, or the security posture, and you make it happen without being asked. You treat every deployment as a chance to make the next one better. You are fluent in German (C1+ or native) and English. A significant share of our enterprise customer communication happens in German. Bonus: experience with OpenShift or on-premises deployments, prior work in a security or compliance-heavy environment, or early-stage startup experience where you had to build things that scale from scratch. HOW WE WORK * 100% on-site in our Berlin office (Greifswalder Strasse 212) * Small team, high ownership - we expect everyone to manage themselves, find valuable work, and pull others in when needed * We value calm urgency: things break, we stay calm and fix them. No drama, no firefighting culture * We value ambitious execution: learning, shipping, and providing value are big drivers of happiness here * We value caring ownership: we are kind, we care about our customers and each other, and we have fun at work WHAT WE OFFER * Competitive salary with equity participation * Free lunch and dinner, every day in the office * Premium gym access (right around the corner) * Relocation support for those moving to Berlin * A front-row seat to the enterprise AI transformation - working with some of the most ambitious companies in Europe HOW TO APPLY Apply through our application form. We will ask you a few short questions - take your time with them, they matter more than your CV.

voize

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!   💡 YOUR MISSION: DELIGHT CUSTOMERS, OPTIMIZE PROCESSES! As DevOps Engineer, you will build and own voize's platform and infrastructure — from cloud and edge systems to ML data pipelines; ensuring our systems are secure, reliable, and compliant. You will enable product and ML teams to ship state-of-the-art healthcare AI with confidence to hospitals, care facilities, and mobile devices across Europe.   🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE * Own and operate our Kubernetes clusters (AWS EKS production, bare-metal K3s for ML training, on-premises appliances running K3s) using GitOps (FluxCD) and Infrastructure as Code (CloudFormation, Ansible) * Manage the lifecycle of on-premises gateway appliances deployed at customer sites — VM image builds, TLS certificate automation, staged rollouts via GitOps, remote monitoring and troubleshooting * Build and maintain monitoring, alerting, and observability infrastructure (Prometheus, Grafana, Loki, Tempo, OpenTelemetry) across cloud and edge environments * Drive compliance automation — security hardening, access controls, audit logging, encrypted secrets management (SOPS/KMS), and evidence collection for C5, HIPAA, and HDS certifications * Support and scale ML training and data processing infrastructure — GPU cluster management, training job orchestration, and data pipeline reliability, working closely with the ML team to power state-of-the-art speech and language models * Incident response — detection, triage, resolution, and post-incident reviews for infrastructure issues.   🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE * Strong experience operating Kubernetes in production (cluster operations, troubleshooting, networking, storage) * Experience with GitOps workflows * Experience working with monitoring and observability stacks * Security-minded — you have strong understanding of encryption, access controls, secrets management * Solid Linux systems administration skills, and experience with CI/CD pipeline design and maintenance. * You are comfortable with taking shifts in on-call rotations. We typically share a time zone with our customers (currently CET, with potential growth to EST).   🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people * We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany * Become a co-creator of our success with stock options * Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses * You decide when you work best, that means flexible working hours and a good hybrid set-up.   ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!