voize Coach - Pflege & Digitalisierung (m/w/d)

voize

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!   💡 YOUR MISSION: MAXIMIZE ADOPTION & DRIVE SUCCESS! We are seeking an Enterprise Customer Success Team Lead to own and grow our most strategic customer relationships — Germany's largest hospital groups, multi-site care networks, and top-tier healthcare operators. These aren't just accounts; they're complex, high-value partnerships that shape how voize scales across the market. You will lead a team of Enterprise CSMs, owning net revenue retention, expansion readiness, and deep value delivery across strategic accounts. Beyond people leadership, you'll design the processes, playbooks, and operating rhythms that turn our biggest customers into long-term champions.   🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE * Lead and develop the Enterprise CS team, aligned to strategic account clusters * Own NRR and gross retention for our largest, most complex accounts — hospital chains, care groups, and multi-facility operators across Germany * Navigate multi-stakeholder environments: from nursing directors and IT leads to C-suite and procurement * Build and iterate customer lifecycle processes tailored to enterprise healthcare cycles (renewals, executive QBRs, health reviews, escalation paths) * Partner with Vertical Experts to embed healthcare-specific playbooks into your team's execution * Drive expansion readiness by identifying upsell and cross-sell signals within group structures * Maintain 10–20% direct portfolio exposure to stay close to your most critical accounts * Forecast CS capacity and hiring needs in line with enterprise pipeline growth   🤝 YOUR SKILLSET – WHAT YOU BRING TO THE TABLE * 5+ years in Customer Success or Strategic Account Management in SaaS, with demonstrated people leadership experience * Proven track record managing complex, multi-stakeholder enterprise accounts — ideally in healthcare, care infrastructure, or regulated industries * Strong commercial acumen: you understand how large organisations buy, renew, and expand * Experience navigating group structures — where decisions, budgets, and influence are distributed across sites, regions, and leadership layers * Natural coach: you develop ICs and create the conditions for your team to do their best work * Analytical and process-oriented — you build playbooks and iterate fast * Fluent in German (C2) and proficient in English   🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care * We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany * Become a co-creator of our success with stock options * Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible * You decide when you work best, that means flexible working hours and a good hybrid set-up   ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

voize

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!   💡 YOUR MISSION: OWN THE SALES PROCESS AND DRIVE GROWTH! As Sales Enablement Manager, you’ll empower our go-to-market teams with the training, tools, and insights they need to excel. You’ll build scalable onboarding, develop continuous learning initiatives, and shape the way we sell voize – making sure each sales conversation is impactful, aligned, and efficient. Your work will directly accelerate our growth, sharpen our sales strategy, and amplify our mission to transform healthcare through AI.   🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE * Design and run engaging onboarding and development programs for SDRs and AEs that drive rapid ramp-up and long-term success * Create impactful enablement content (e.g. playbooks, messaging frameworks, objection handling guides) and keep resources up to date and easy to use * Collaborate with Sales, Product Marketing, and Customer Success to ensure alignment and clarity in our value proposition and messaging * Identify and roll out tools, processes, and training that improve deal velocity, win rates, and overall productivity * Analyze performance data to spot patterns, coach for improvement, and iterate on enablement strategies   🤝 YOUR SKILLSET – WHAT YOU BRING TO THE TABLE * Proven track record in sales enablement or sales with a strong understanding of what drives team performance and learning * Passion for learning and development, with the ability to design engaging and effective training experiences * Curious and reflective mindset – you actively look for ways to uncover challenges and improve how things work * Strong communicator with an engaging presence – you energize others and make knowledge stick * Comfortable using (or quickly learning) tools like HubSpot, or similar sales and enablement platforms * You speak both German & proficient English to support our customers in Germany and collaborate with the team   🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care * We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany * Become a co-creator of our success with stock options * Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible * You decide when you work best, that means flexible working hours and a good hybrid set-up   ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application in English and can’t wait to meet you – no matter who you are or what background you have!

Doctolib

WHAT WE DO At Doctolib, we are building AI-powered healthcare solutions that make a real difference in the lives of millions of patients and healthcare professionals every day. Our AI organization is at the heart of this mission, developing cutting-edge voice and language technologies that reduce administrative burden for doctors and improve patient care. The Voice team sits within the Applied AI organization and powers three flagship AI products: * Consultation Assistant - automatically transcribes and structures doctor-patient conversations to feed downstream NLP components (medical facts extraction, summarization) * Clinical Dictation - real-time streaming dictation with medical vocabulary boosting and LLM-based post-processing * Phone Assistant - AI-powered telephone assistance for medical practices, combining near-real-time ASR with conversational AI Our stack includes state-of-the-art models (FastConformerCTC, Whisper, NeMo), modern inference infrastructure (Triton, Ray Serve, MLFlow), and spans multiple languages (French, German, and beyond). YOUR ROLE We are looking for a Senior Engineering Manager to lead our Voice teams. This is a high-impact leadership role that sits at the intersection of applied ML research, engineering delivery, and people management. You will directly manage 2 teams (8 engineers) working across multiple ASR product perimeters. You will be the promoter of technical decisions for your scope and a key advocate for your teams across the organization.   WHAT YOU WILL DO People Management * Lead, coach, and develop a team of 8 ML engineers and data scientists across 2 teams * Own performance management, career development, and talent retention for all direct reports * Drive a culture of high standards and fast execution * Act as Hiring Manager: partner with Talent & People to attract and recruit top talent Technical Ownership * Own the technical direction of your perimeter, including architecture choices and trade-offs * Maintain full visibility across all technical domains covered by your teams, with no blind spots * Deeply understand system design and architectural constraints to challenge and guide your teams effectively * Ability to deeply understand architectures, challenge technical decisions, assess trade-offs, and ensure your teams are building the right things the right way Strategy & Delivery * Define and drive the roadmap for your teams in alignment with organizational OKRs * Navigate ambiguity and make fast, informed decisions in a constantly evolving scope * Identify synergies across teams and ensure technical coherence across the ASR perimeter * Contribute to broader Applied AI initiatives as a senior engineering leader WHAT WE ARE LOOKING FOR Must have * 3+ years of people management experience leading ML or Data Science engineering teams * Strong technical background in Machine Learning (classical ML is a must) * Ability to understand, challenge, and make architectural decisions on complex ML systems (at a level benchmarked against leading industry standards) * Deep understanding of system design, trade-offs, and technical risk management * Experience thriving in a startup-like environment: fast decisions, ambiguity, frequent scope changes * Versatile profile, comfortable operating across multiple technical domains simultaneously * Fluent in English; French is a plus Nice to have * Hands-on experience with ASR, speech processing, or audio ML * Familiarity with LLMs and their integration into production ML systems * Experience managing multi-team organizations or acting as a manager of managers WHAT WE OFFER * Join our mission to improve access to healthcare across the world and have a meaningful impact on millions of people every day * A decisive leadership role with real ownership from day one * The opportunity to work on cutting-edge AI at the intersection of voice, LLM, and medical technology * A strong engineering culture with high standards and a bias for impact * Continuous development opportunities: learning programs, knowledge sharing, internal mobility * Full remote flexibility * Competitive compensation and benefits package THE INTERVIEW PROCESS 1. Recruiter Call (30 min) 2. Hiring Manager Interview - in-depth discussion on people management approach and leadership experience 3. System Design Interview (SDI) - assess architectural thinking and ability to challenge complex ML systems 4. Behavioral Interview (BHV) - assess leadership, decision-making in ambiguity, and management philosophy 5. Offer