
Cradle · Boston
THIS IS CRADLE Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and ...
Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications.
Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and
biological tools.
Machine learning is revolutionizing this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform
for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already
used by clients across biopharma, biotech, agri-tech, food-tech, and academia.
We're an experienced team of just over 100 people. We've built many successful products before and have enough funding for
multiple years of runway. We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote
colleagues.
We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career
progression opportunities.
As a Scientific Advisor within our Customer Success team, you will play a key role in ensuring our customers achieve success with
Cradle’s software and services. You’ll act as a trusted partner of biotech and pharmaceutical companies, particularly for
biotherapeutic and antibody projects. As part of this role, you’ll assist customers in mapping their program goals and data to
Cradle’s capabilities, using our machine learning platform, and maximising the value and impact of our protein optimisation
software. For this, you’ll collaborate across Cradle’s engineering, product, and sales teams to ensure a superb customer
experience and inform product development to build the most sought-after features.
Work closely with Cradle customers, ranging from medium-sized biotechs to global biopharma leaders, to:
concepts, assays and workflows.
broader business stakeholders. Keep them abreast of results and impact, on both project and portfolio levels.
with the Cradle sales team to enable these projects through relationship expansion.
and services.
biophysical and/or functional assays.
insights.
Cradle evaluates all candidates based on merit, regardless of sex, gender, ethnicity, socio-economic background, or any other
aspect of identity. We maintain zero tolerance for discrimination and actively encourage candidates from all backgrounds to apply.
Cradle uses an applicant tracking system that includes basic AI-assisted features which may generate scores or rankings based on
how applications match a job description. These outputs are not used to make or meaningfully influence hiring decisions — all
candidates are evaluated through a thorough, human-led review by our recruiting team.
Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio
email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you
to pay for anything during the interview process.
THIS IS CRADLE Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools. Machine learning is revolutionizing this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across biopharma, biotech, agri-tech, food-tech, and academia. We're an experienced team of just over 100 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote colleagues. We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career progression opportunities. YOUR ROLE As an Engagement Manager within our Customer Success team, you’ll ensure that Cradle’s largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs. You’ll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of Cradle’s platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you’ll translate Cradle’s scientific impact into business outcomes and long-term partnerships. YOUR RESPONSIBILITIES Strategic Account Leadership * Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption. * Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders. * Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact. * Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals. * Partner with Account Executives to expand Cradle’s footprint across new business units and therapeutic areas. Program and Relationship Management * Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots. * Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams. * Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences. * Act as the primary escalation and coordination point for enterprise accounts. Customer Experience and Voice of Customer * Solicit, capture and communicate customer feedback, driving improvements in Cradle’s product and service delivery. * Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle’s roadmap. * Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform. * You will advocate for Cradle’s customers internally without losing sight of the delivery efficiency and interests of the Cradle team. YOUR QUALIFICATIONS Must-haves * Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists. * 5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences. * Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI. * Strong relationship-building, executive presence, crisp communication, and excellent organizational skills. * Comfortable presenting scientific and business insights to internal and external cross-functional audiences. * MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience. * Willingness to travel to- and work from customer sites (20% of the time). Nice-to-haves * Experience managing enterprise SaaS deployments. * Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders). * Experience with machine learning applications in life sciences or biotech. OUR COMMITMENT TO INCLUSIVE HIRING Cradle evaluates all candidates based on merit, regardless of sex, gender, ethnicity, socio-economic background, or any other aspect of identity. We maintain zero tolerance for discrimination and actively encourage candidates from all backgrounds to apply. AI DISCLOSURE Cradle uses an applicant tracking system that includes basic AI-assisted features which may generate scores or rankings based on how applications match a job description. These outputs are not used to make or meaningfully influence hiring decisions — all candidates are evaluated through a thorough, human-led review by our recruiting team. A NOTICE ABOUT RECRUITMENT SCAMS Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.
THIS IS CRADLE Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools. Machine learning is revolutionizing this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across biopharma, biotech, agri-tech, food-tech, and academia. We're an experienced team of just over 100 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote colleagues. We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career progression opportunities. CONTEXT Cradle helps global biotech and biopharma leaders design radically better proteins from next-generation biologics to high-efficiency enzymes powered by cutting-edge generative AI. As a Global Account Executive based on the East Coast, you’ll lead strategic engagements with some of the world’s most influential R&D organizations, owning key relationships and driving multi-million-dollar partnerships. With product–market fit secured, a rapidly expanding base of enterprise customers, and world-class scientific and technical talent, you’ll play a central role in scaling Cradle’s global impact. RESPONSIBILITIES * Drive business development across the global biotech and biopharma landscape, nurturing leads, identifying opportunities, and closing high-value enterprise deals. * Own strategic accounts, with a focus on large global players (including the top 10 pharma companies), and deliver millions in annually recurring revenue. * Partner cross-functionally with product, ML, engineering, and customer success teams to shape proposals and execute on high-impact, technically complex projects. * Act as the voice of the market, surfacing customer feedback and strategic insights to directly inform product direction and roadmap priorities. * Build a powerful personal brand in the biotech and AI-for-science space, attending global events, engaging with scientists and executives, and establishing yourself as a trusted advisor in the field. * Shape how we sell, improving playbooks, sales processes, and materials as we scale with the freedom to reimagine how enterprise sales is done in a science-driven startup. In a team that’s thinking big and growing fast, there are few limits to this role. You’ll be expected to operate with ownership, urgency, and creativity and rewarded accordingly. NEED TO HAVES * Advanced degree in the life sciences (e.g. structural/molecular biology, bioinformatics, pharmaceutical sciences, biochemical engineering), or equivalent hands-on experience working with R&D teams in biotech or pharma. * 5+ years in B2B sales (ideally SaaS), with a proven track record of consistently exceeding quota (top 5%). * You’re confident navigating highly technical topics and translating them into business value for R&D stakeholders and executives alike. * You thrive in fast-paced, ambiguous environments, are energized by building from scratch and confident writing the playbook, not waiting for one. * You listen intently, are innately curious, and learn with humility. NICE TO HAVES * Strong business network across biotech/pharma on the East Coast US. * Domain knowledge in machine learning or its applications in life sciences. * Prior experience at a (B2B) growth-stage startup. * Prior experience working as bioinformatician or wet lab scientist in an industrial or academic setting. OUR COMMITMENT TO INCLUSIVE HIRING Cradle evaluates all candidates based on merit, regardless of sex, gender, ethnicity, socio-economic background, or any other aspect of identity. We maintain zero tolerance for discrimination and actively encourage candidates from all backgrounds to apply. AI DISCLOSURE Cradle uses an applicant tracking system that includes basic AI-assisted features which may generate scores or rankings based on how applications match a job description. These outputs are not used to make or meaningfully influence hiring decisions — all candidates are evaluated through a thorough, human-led review by our recruiting team. A NOTICE ABOUT RECRUITMENT SCAMS Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.
About Datadog: We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. You will: * Solve a scaling bottleneck in a critical service * Deploy a new feature to production, progressively rolling it out with feature flags * Investigate and fix a production issue from a service your team owns * Design a way to scale up a service for more traffic * With your team, plan the most important projects to work on next Who You Are: * You have significant experience in one or more languages * You value code simplicity and performance * You can design architecture to solve problems at high scale * You have a BS/MS/PhD in a scientific field or equivalent experience * You want to work in a fast, high-growth startup environment that respects its engineers and customers * You have demonstrated ability to use AI coding tools in day-to-day workflows and build, validate, and refine AI-generated output in products * You can design AI Backend systems, with awareness of quality, cost, and latency tradeoffs * 6+ years of experience Bonus points: * You've worked at high scale with systems like Redis, Cassandra, Kafka * You wrote your own data pipelines once or twice before * You have a strong background in statistics * You have significant experience with Go, C, or Python * You’re excited about leveraging AI tools to enhance how you code, solve problems, and build – or eager to learn how * You’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI-enabled products Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government. Benefits and Growth: * Product training to develop an in-depth understanding of our product and space * Continuous career development and pathing opportunities for internal mobility * Intra-departmental mentor and buddy program for in-house networking * An inclusive company culture, ability to join our Community Guilds * New hire stock equity (RSUs) and employee stock purchase plan * Free global mental health benefit through Spring Health * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-MF3 #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $192,000—$240,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. 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