Customer Success Manager - Spanish Speaking Markets (Greentech) (m/f/d)

Reonic

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! Please note that for this role, C2 Spanish proficiency is required. This is a full-time, hybrid position based in São Paulo with 3 days at the office. What you will do * Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities in the Mexican market * Leverage customer feedback to enhance our software, in close collaboration with our development team * Continuously improve customer experience and streamline processes * Identify and capitalize on upselling opportunities and seek out potential partnerships, staying ahead of industry developments * Strategically plan and implement projects that drive Reonic's growth and innovation What Makes You a Great Fit * Strong knowledge of software sales, preferably in fast-paced environments like startups or scale ups * Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers. * Technical background e.g. (industrial-) engineering. * Motivated to drive change in renewables and make a positive impact. * Based in Sao Paolo, with a strong understanding of the Mexican and LATAM markets. * Excellent communication and presentation abilities in Spanish and English. Why Join Us? * Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers. * Enjoy opportunities for personal and professional growth. * Embrace the freedom to innovate and make quick changes in a dynamic team. * Perks include gym membership, coffee, regular team events, MacBook and more. * Receive competitive pay. Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.   About Reonic At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.

Reonic

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d) Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!   Please note that for this role, C2 Spanish proficiency is required. This is a full-time position and you need to be based in São Paulo. What You Will Do * Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail * Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance * Keep response times low and resolution times even lower — speed and clarity are your main KPIs * Identify when a question is beyond Tier 1 scope and escalate seamlessly to the CSM team, with full context documented * Log recurring issues and customer feedback and share them with the team to help improve our product and processes * Contribute to building a knowledge base of common questions and answers to help us scale support efficiently What Makes You a Great Fit * Fluent Spanish (native or C2 level) — this is mandatory * English proficiency is a strong plus * Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role * Outstanding written communication skills — fast, clear, warm and professional * Strong sense of urgency: you understand that a quick first response changes how customers feel about us * No technical background required, but curiosity about software and willingness to learn the basics of our platform matters * Comfortable in a fast-moving startup environment where things change quickly and ownership is valued Why Join Us? * Be part of one of the fastest growing VC-backed startups in Germany, with 3000+ satisfied B2B customers * Work closely with an experienced CSM team and grow your understanding of the full customer success journey * Enjoy opportunities for personal and professional growth in a company that is scaling fast across LATAM * Perks include gym membership (Wellhub or TotalPass), daily Uber credit for in-office days, regular team events, MacBook or Windows notebook, English Classes and more * Receive competitive pay Even if you do not meet every requirement, we encourage you to apply! Imposter syndrome should not hold you back, we value communication skills and a can-do attitude above all. About Reonic At Reonic, we are on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we are growing fast — and we need YOU to help us deliver a fast, reliable support experience to our customers across Latin America.

Reonic

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! Please note that for this role, Advanced English and Portuguese is required. This is a full-time, hybrid position based in São Paulo with 3 days in the office. What you will do * Collaborate closely with the team to ensure our market in Brazil is growing and thriving. * Cultivate and nurture relationships with B2B clients, such as solar installers and heat pump installers, by proactively reaching out to generate interest and schedule product demonstration calls. * Utilize multiple channels for customer acquisition, focusing on outbound calls, participation in trade shows, and creating engagement on online platforms, i.e. LinkedIn. * Drive Reonic’s growth by identifying and strategizing new projects and partnerships that align with the company’s business objectives. * Stay informed about industry trends and competitor activities to effectively meet client needs and enhance our service offerings. What Makes You a Great Fit * Passion for software sales in a fast-paced environment. * Proactive and flexible mindset, demonstrating a strong work ethic and commitment to excellence in all endeavors. * Strong interpersonal skills with the ability to engage and influence stakeholders. * Passion for driving transformation and innovation within the renewable energy sector. * Familiarity with HubSpot or other types of lead generation tools is highly desirable. * Based in Sao Paulo, with a strong understanding of the Brazillian markets. * Excellent communication and presentation abilities in English and Portuguese. Why Join Us? * Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers. * Enjoy opportunities for personal and professional growth. * Embrace the freedom to innovate and make quick changes in a dynamic team. * Perks include gym membership, coffee, regular team events, MacBook and more. * Receive competitive pay. Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all. About Reonic At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.