The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating

expansion & evangelism in the process. This team was established 3 years ago and continues to grow and scale with our expansion to

EMEA.

Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and

understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of

contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio.

As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and

everything in between for a book of strategic, enterprise accounts.

We are looking to speak to candidates who are based in our Dublin or Cork office for our hybrid working model.

OUR IDEAL CANDIDATE WILL HAVE

4+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue

responsibility

At least 3 years of quota-carrying experience in a similar role
3+ years working experience in Middle East market
A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators)
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and

externally

A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement

sessions, strategy meetings, business reviews, and more in this role

Demonstrated ability to articulate the value of a complex enterprise technology
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and

you should have an aptitude and curiosity to learn about those concepts

The ability to work in a fast paced environment
The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy

contributing to building process, enablement and best practices

High levels of organization and attention to detail - you take ownership of customer situations and see everything through to

resolution

Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to

Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc

Prior exposure to database, cloud and infrastructure technology is a plus
Native Arabic Speaker is a plus

ON A GIVEN DAY IN THIS ROLE YOU WILL

Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal

processes, and overall corporate strategy - to continually progress the partnership forward

Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through

collaborative discovery to ensure the best proposed solution

Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB

as a strategic partner

Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and

implementation of solution

Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and

capabilities of MongoDB solutions to gain tangible value and positive business outcomes

Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic

account planning, and risk/deal reviews

Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging &

risk tracking

Own and deliver an accurate forecast of your business week over week; quarter over quarter
Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating,

and mentoring peers in the spirit of driving results and global team performance

ABOUT MONGODB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the

data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data

platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy

workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed,

multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for

their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s

what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching

culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our

employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what

it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and

interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426257

Role

Relationship Account Manager (Middle East market)

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