
Polène · Costa Mesa
MAISON POLÈNE Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless...
Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship,
producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and
international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at
every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800
artisans in our Ubrique, Spain workshops.
Be a part of the Polène story—join us in our South Coast Plaza boutique in Costa Mesa and help us deliver an unforgettable journey
at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
As a Stockist, you are a vital member of our boutique team, ensuring that our store reflects the distinctive Polène universe and
operates with precision and efficiency. You will be responsible for maintaining accurate inventory, supporting product flow, and
partnering closely with the sales team to ensure that every client interaction reflects the excellence of our brand.
This role is essential to the smooth operation of the boutique and contributes directly to delivering a seamless and elevated
experience for our high-end, local and international clientele.
optimize stockroom space.
a timely and professional manner.
communication and information sharing.
company systems.
leather goods.
If you are passionate about luxury retail and committed to delivering exceptional service, we encourage you to apply and grow with
us at Polène!
Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate
on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other
protected characteristic as defined by law.
MAISON POLÈNE Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Join a passionate team dedicated to delivering exceptional customer experiences while helping establish Polène's presence in one of the country's premier luxury shopping destinations. Be part of the next chapter of the Polène story as we prepare to open our Chicago boutique on Oak Street this winter. ABOUT THE ROLE As a Stockist, you are a vital member of our boutique team, ensuring that our store reflects the distinctive Polène universe and operates with precision and efficiency. You will be responsible for maintaining accurate inventory, supporting product flow, and partnering closely with the sales team to ensure that every client interaction reflects the excellence of our brand. This role is essential to the smooth operation of the boutique and contributes directly to delivering a seamless and elevated experience for our high-end, local, and international clientele. KEY RESPONSIBILITIES CHAMPION THE POLÈNE EXPERIENCE * Manage incoming and outgoing product flows: receive deliveries, follow inventory procedures, store merchandise efficiently, and optimize stockroom space. * Act as a liaison between the sales team and stockroom, delivering requested items to the sales floor or directly to clients in a timely and professional manner. * Communicate regularly with both supply chain headquarters and the boutique team regarding overstock or stockout situations. * Maintain the organization, cleanliness, and efficiency of the stockroom and storage areas. * Support replenishment efforts to ensure product availability and a seamless client experience. CONTRIBUTE TO STORE PERFORMANCE * Prepare and manage inter-boutique product transfers while supporting collaboration between boutiques through clear communication and information sharing. * Organize and participate in regular cycle counts and fiscal inventories; research and resolve inventory discrepancies using company systems. * Rotate across product categories and storage zones, developing a strong understanding of Polène collections. * Maintain awareness of personal objectives and proactively propose action plans to support store goals. * Collaborate with the sales team to ensure optimal product availability for clients. * Support operational excellence by adhering to inventory procedures and stockroom standards. WHAT WE'RE LOOKING FOR * Minimum 2 years of experience serving high-end, local, and international clientele in a similar capacity, ideally within luxury retail, premium retail, or leather goods. * Highly autonomous and adaptable with strong energy, able to handle busy retail environments. * Deep appreciation for craftsmanship and leatherworking, expressed with enthusiasm to clients and colleagues. * Collaborative team player with a supportive mindset. * Resourceful and composed under pressure, able to adapt quickly to shifting priorities. * Strong organizational skills and attention to detail. * Experience with inventory management and stockroom operations preferred. * Weekend, holiday, and peak-season availability is required. COMPENSATION & BENEFITS * Competitive hourly wage of $21 - $23 per hour, plus bonus incentive. * Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them. * Dental and vision insurance with employer contributions. * 401(k) plan. * Monthly and quarterly performance bonuses. * Paid Time Off, including vacation and sick days. * Employee discount on our full range of leather goods and jewelry. * Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance. * Commuter benefits (pre-tax, where applicable). * Opportunities for career growth within our expanding U.S. retail network. * A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork. If you are passionate about luxury retail, operational excellence, and supporting an exceptional client experience, we invite you to join us as we launch Polène's Chicago boutique on Oak Street this winter. Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
Fondée en 2016, la maison de maroquinerie française Polène se distingue par son savoir-faire artisanal d’excellence en créant des pièces intemporelles, au design organique directement inspiré de la nature. Dans un contexte de forte croissance et d’expansion internationale, nous structurons notre activité en 2026 et nous entourons des meilleurs talents afin de déployer une expertise fine à tous les niveaux de notre organisation. Notre positionnement résolument artistique s’inscrit dans l’élévation de notre gamme de sacs et bijoux, soutenue par 800 artisans au sein de nos ateliers espagnols d’Ubrique. L’histoire de Polène peut s’écrire avec vous : rejoignez-nous pour contribuer à cette aventure, en créant une expérience client d’excellence au sein de nos boutiques au rayonnement international. AU SEIN DE NOS EQUIPES RETAIL Les boutiques Polène sont le lieu d’expression de notre univers de marque, et le reflet de notre positionnement qui attire une clientèle haut de gamme et très internationale. En postulant à cette offre, vous êtes prêt.e à rejoindre une aventure dans laquelle la passion pour la maroquinerie de luxe et le sens très aigu du service seront vos moteurs au quotidien. Nos trois boutiques Polène de Richelieu, du Bon Marché ou encore des Champs-Élysées connaissent un très fort trafic, nous recherchons donc des personnes particulièrement expérimentées, capables de délivrer une expérience remarquable à notre clientèle très exigeante. VOS MISSIONS Créateur de l'expérience Polène * Vous gérez les flux de produits entrées et sorties : ouverture des cartons, application des processus de livraison et mise en réserve des produits tout en assurant la bonne tenue et en optimisant l'espace de rangement des stocks. * Vous êtes en lien avec l’approvisionneur au siège pour remonter les informations liées aux inventaires et communiquer quotidiennement avec l’équipe de vente sur les produits en surstock ou rupture de stock. * Vous assurez le lien entre l'équipe de vente et les stocks : déplacements en réserve et mise à disposition des pièces demandées par le client. Contributeur de la performance de Polène * Vous préparez et suivez les transferts de produits inter-boutiques et favorisez la collaboration en assurant le partage de l'information au sein du stock. * Vous participez à l'organisation et au suivi des inventaires (tournants & fiscaux) et analysez au besoin les écarts d'inventaires et participez aux recherches produits avec les outils de la Maison. * Vous êtes polyvalent afin de tourner sur des missions terrain ainsi que dans tous les stocks produits de la boutique et de développer ainsi une bonne connaissance de l'ensemble des lignes de produits d'un stock. * Vous connaissez vos objectifs et savez vous montrer force de proposition dans les plans d'actions pour les atteindre. NOS ATTENTES * Vous êtes au contact d’une clientèle haut de gamme et internationale depuis au moins 2 ans sur un poste similaire, idéalement dans le secteur du luxe et/ou de la maroquinerie. * Vous faites preuve de beaucoup d’autonomie et d’une grande capacité d’adaptation, ainsi qu’un dynamisme à toute épreuve qui vous permettra de gérer la forte affluence en boutique. * Vous avez une forte sensibilité pour nos produits, le savoir-faire et l’artisanat maroquinier, dont vous pourrez parler avec passion auprès de notre clientèle. * Vous vous intégrez facilement dans une équipe et avez un réel esprit collaboratif et d’entraide. * Vous êtes capable de faire face à l'urgence et à la recherche de solutions rapides : une polyvalence constante vous est demandé. NOTRE ENVIRONNEMENT * En proposant uniquement des postes retail en CDI, Polène a pour volonté de vous accompagner dans votre parcours de carrière pour vous permettre de monter en compétences en continu. * Un abonnement sportif et bien être ClassPass. * Un accès aux réseaux de crèches People and Baby et Les Petits Chaperons Rouges. * Avantages légaux : * Le remboursement de votre titre de transport à hauteur de 50% ou un forfait Mobilité Durable d’un montant de 40€ mensuel * Une carte tickets restaurants SWILE d’une valeur faciale de 10 euros, prise en charge à 50% par la Maison * Une mutuelle ALAN prise en charge à 60% par la Maison La Maison Polène s'engage à garantir des processus de recrutement inclusifs et à assurer la sélection et la promotion de chaque candidat de manière éthique et équitable
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our new boutique, where a passionate team works to offer an exceptional customer experience. AS PART OF THE BOUTIQUE TEAM Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new store requires experienced individuals capable of delivering remarkable experiences to our demanding customers. Your main responsabilities are : Creating the Polène experience * Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return. * Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure. * Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image. * Promote and encourage additional sales, mastering and informing customers about our services during and after purchases. Cash management & additional tasks * Handle opening and closing of registers and process transactions. * Develop CRM client follow-up and participate in daily boutique reporting. * Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks. Boutique opening and closing * Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. * Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music. KEYS TO SUCCESS * At least 2 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors. * Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers. * Easy integration into a team, demonstrating a collaborative and supportive spirit. * A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele. * A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail. * Autonomy, adaptability, and resilience to manage high boutique traffic effectively. Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.