Developer Marketing Manager

AppFollow

Customer Success Manager - Enterprise Location: Remote (Europe) Department: Customer Success Reports to: Head of Customer Success About AppFollow: AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers. We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow. What You’ll Do: Manage a portfolio of Enterprise customers, ensuring high retention and growth. Understand customers’ business needs, goals, and KPIs to drive measurable value. Lead onboarding sessions and act as a trusted advisor for long-term success. Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities. Collaborate cross-functionally to secure renewals and drive expansion. Work with Product and Engineering teams to ensure AppFollow is effectively configured. Share best practices to help customers maximize value. Highlight customer successes by collaborating with Marketing on case studies. What We’re Looking For: 3–5+ years of experience as a Customer Success Manager. Fluent in English and Russian; any additional language is a plus. Proven track record with enterprise-level customers. Excellent communication and interpersonal skills, including C-suite engagement. Highly organized, proactive, and able to manage a large account portfolio. Strong product knowledge; able to translate technical features into business value. Experience leading customer advisory boards or product feedback sessions. Customer-focused, empathetic, and detail-oriented. Confident communicator, written and verbal. Able to prioritize, multitask, and collaborate cross-functionally. Problem-solver with a passion for building long-term relationships. Team management experience is a plus. Success in This Role Means: Increased feature adoption across accounts. Improved customer health scores. Higher NRR through reduced churn and expansion. Proactive risk identification and resolution. Why Join AppFollow: Work in a growing, global SaaS company focused on customer success. Collaborate with a diverse, remote-first team. Make a direct impact on retention and satisfaction. Own strategic programs that scale success across thousands of customers. Participate in our employee stock option program—everyone has a stake in our success. If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!

Roboyo

Roboyo AI is a category shaper in Applied AI and Agentic Automation. We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes, products and services.  Our heritage is in scaled enterprise automation; our future is Applied AI and Agentic Automation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clients operate.  We are not here to sell AI theatre. We are here to turn AI into working systems, measurable outcomes and repeatable transformation programs.    About the Role  We are building something that most professional services firms talk about but rarely execute well: a systematic ability to turn the work we do with clients into durable, scalable intellectual property. This role is at the center of that effort.  As part of our Global Capabilities team, you will be responsible for identifying, extracting, and developing the IP embedded in our delivery work — transforming client-specific solutions into assets that range from rich case studies and methodology frameworks to reusable solution components and, in the most valuable cases, into market-ready products that can be deployed across clients with minimal rework.  This is not a commercial/marketing role, and it is not a delivery role. It sits deliberately between the two: close enough to delivery to understand what we build, commercially minded enough to know what's worth packaging and how  What You'll Do: IP Identification & Prioritization  Work closely with Capability owners and delivery leads to develop a view of what we are building across client engagements and assess its reuse potential. Not everything becomes IP — part of the role is developing a sharp instinct for what does, based on technical generalizability, commercial applicability across industries or clients, and the feasibility of abstraction.  Asset Development  Own the end-to-end process of turning delivery outputs into structured assets. This spans a wide spectrum:  - Knowledge assets: solution pattern libraries, methodology documentation  - Enablement assets: playbooks, accelerators, and reference architectures for delivery teams  - Reusable components: parameterized workflows, app templates, and configuration guides designed for multi-client deployment  - Market-ready products: industry-specific solutions packaged for sale, with defined deployment scope, configuration documentation, and commercial positioning  Offerings Development  Collaborate with Capability leadership to define and evolve our go-to-market offerings — translating our capability depth into clearly scoped, well-positioned services that delivery teams can sell and execute against consistently.  Delivery Team Enablement  Ensure that the assets you develop are actually used. This means working with delivery teams to embed reusable components into their ways of working, not simply publishing them to a repository. You will need to earn adoption rather than mandate it.  IP Roadmap Management  Maintain a view of our IP development pipeline — what is in progress, what is planned, what has been validated in the market. Communicate this clearly to leadership and flag where emerging client work could accelerate the roadmap.  What We're Looking For:  Abstraction & Productization thinking  The single most important capability for this role is the ability to look at something built for a specific client, in a specific context, and identify the transferable, generalizable pattern within it. This is the ability to ask: "If we stripped out everything client-specific, what would remain — and who else would pay for that?" This mindset is difficult to teach and is the primary thing we will be assessing.  Commercial & Market Instinct  You understand how professional services firms create and capture value, and you have a view on what makes an offering compelling to buy. You can distinguish between IP that is impressive internally and IP that a client would actually pay for or find useful enough to accelerate a sale.  Technical Fluency in the Agentic AI/automation/low-code application space  You do not need to be a developer, but you need to understand enough about how AI-infused low-code applications and automated workflows are built to have a credible conversation with the people who build them. You should be able to look at a solution design or workflow architecture and understand what is configurable, what is hardcoded, and what would need to change to make it reusable.  Influence Without Authority  This role succeeds or fails on your ability to get delivery teams — who are busy, client-focused, and not naturally incentivized to pause and document — to engage with the IP process. You will need to make it easy and worthwhile for them, build genuine credibility with technical practitioners, and work with leadership to create the right structural conditions.  Structured Thinking & Documentation  You write clearly and think in frameworks. You can take a complex, contextual delivery output and distil it into something structured, portable, and usable by someone who wasn't in the room.  Experience We're Looking For: Strongly Relevant  - Experience in a practice development, Centre of Excellence, or offerings/capability function within a technology services firm  - Involvement in building accelerators, starter kits, reference architectures, or industry-specific solution templates — at any scale  - Work at a software vendor in a solutions, pre-sales, or industry solutions capacity, where packaging and positioning capabilities for reuse was a core part of the job  - A background as business analyst where your job was to clearly define the problem a client (external or internal) was trying to solve and translating that into an equally clear solution design that would fulfill the business need.  Useful But Not Required:  - Hands-on experience with low-code or agentic automation platforms (Power Platform, UI Path, Appian or similar) — even at a configuration or business analysis level  - Experience working on AI-infused products or workflows  - Exposure to commercial pricing and packaging of technology services or products  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice: By applying, you consent to the processing of your personal data for recruitment purposes in line with our Privacy Policy: https://roboyo.global/data-privacy/

Mediasmart

Senior Sales Manager  The Senior Sales Manager will play a key role in driving mediasmart’s growth EMEA, with a strong focus on expanding our Connected TV (CTV) offering. You will be responsible for building and scaling revenue, developing strategic relationships with agencies and advertisers, and positioning mediasmart as a leading programmatic partner for CTV and omnichannel branding campaigns. This role is especially critical as mediasmart continues to expand its CTV capabilities. You will help bring a growing and evolving product to market, working closely with internal teams to shape positioning, define use cases, and drive adoption with key clients. This is a highly cross-functional role, working closely with Customer Success, Product, Marketing, and Partnerships teams. You will help define how mediasmart’s CTV and omnichannel solutions are positioned in a competitive AdTech landscape. OUR CULTURE AND VALUES * Be a generous leader. One that helps others succeed and celebrate their success. * Love curiosity. Keep learning and stay relevant. * It’s a team effort. Collaborate and cooperate to build a smart company. * Go further. Be an example for others. Set the bar. * Strong ownership of the role. * Love what we do. Love our work with passion and respect. * Do good and do well. Our work matters. We are absolutely devoted to our customers and to building the best advertising technology company out there. We work hard and never forget to have fun in the process. SUMMARY & DUTIES * Own and drive revenue growth across EMEA, with a strong focus on CTV * Build, manage, and grow a multi-market pipeline across agencies and brand advertisers * Develop and maintain strategic relationships with regional and global media agencies, trading desks, and direct clients * Lead full sales cycles from prospecting to closing, including complex and multi-market deals * Position mediasmart’s CTV offering as a core solution within broader omnichannel strategies (Mobile, CTV, DOOH) * Work closely with Product and Marketing teams to shape messaging, use cases, and go-to-market strategy for CTV solutions * Translate client needs into effective video and branding campaign strategies across different markets * Educate clients and partners on mediasmart’s CTV capabilities, differentiation, and value proposition * Represent mediasmart at industry events, conferences, and client meetings across EMEA * Collaborate closely with Customer Success and AdOps teams to ensure successful campaign execution * Contribute to go-to-market initiatives and provide market feedback to help evolve the product * Monitor market trends, especially within CTV and video programmatic, across EMEA * Maintain accurate pipeline tracking, forecasting, and reporting REQUIREMENTS * Strong experience in AdTech / programmatic sales * Hands-on experience selling CTV and/or video programmatic solutions * Strong understanding of the CTV ecosystem, including buying models, inventory, and measurement * Proven experience selling across multiple EMEA markets (not limited to a single country) * Strong network with regional or global agencies and advertisers * Experience selling branding and awareness campaigns (upper funnel) * Proven ability to generate net-new business and build pipeline from scratch * Strong communication and consultative selling skills * Ability to operate with high ownership in a fast-paced, evolving environment * Fluent in English (essential for daily communication) WHO WE ARE mediasmart was founded in 2011. We identify as an AdTech company, working on the demand side of the business on programmatic campaigns, with the mission of helping to integrate the customer journey across connected devices like Mobile, Connected TV, and DOOH solutions. We offer impactful and unified communication across different screens and aim to be the advertising partner of choice for advertisers. We build technology to support the most ambitious companies to propel the reach of their brands and accelerate their businesses. In 2020, we joined the Affle group, a global consumer intelligence technology company, and continue to develop solutions for a privacy-first ecosystem. Learn more about mediasmart: https://www.mediasmart.io/