Director, Professional Services

Neo4j

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision:  At Neo4j, we have always strived to help the world make sense of data.   As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.   ROLE OVERVIEW: The Director is an executive leader responsible for the strategic health and financial performance of the EMEA Services organisation, delivering high-quality professional services that drive customer success with Neo4j. Reporting to the Global VP of Professional Services, you will oversee a multi-layered organisation, providing direction to hands-on Sub-Regional Managers who oversee the day-to-day regional delivery and technical execution of projects and regional staff (Consulting Engineers and Engagement Managers).   Your mission is to build the "Graph Consulting Engine" of the future. You will focus on high-level resource strategy, regional margin optimisation, and fostering a culture of excellence across EMEA. You are managing the business unit that ensures our enterprise customers successfully transition to a relationship-first data paradigm on the cutting edge of Generative AI.   This role balances team leadership, cross-departmental alliance building and strategic customer relationship management to ensure exceptional outcomes and customer satisfaction. Working closely with sales teams and cross-functional stakeholders, the Director plays a pivotal role in the company's growth through service excellence and customer success.   KEY RESPONSIBILITIES:   Organizational Leadership & Strategy: * Direct and mentor a team of Sub-Regional Managers, ensuring consistent delivery standards across the hemisphere. * Define the long-term regional roadmap for services, aligning headcount growth with Services bookings forecasts and emerging graph use cases (e.g., Knowledge Graphs for GenAI, COEs, etc.). * Drive regional "Service Productisation," working with Regional Managers to turn bespoke service engagements into repeatable, scalable service packages.   * Partner with Product and Engineering to turn bespoke graph solutions into repeatable, scalable service offerings. Financial & Operational Governance: * Total P&L accountability for the  EMEA region, including revenue attainment, gross margin targets, and organisational utilisation. * Regional Revenue Attainment: Achieve or exceed quarterly and annual Professional Services revenue targets for EMEA * Gross Margin %: Maintain regional delivery margins by balancing internal headcount costs against billable rates and third-party partner usage. * Services Attach Rate: Increase the percentage of software deals that include a strategic services component (Discovery, Architecture, or Implementation). * Govern regional capacity planning to ensure Sub-Regional Managers have the headcount and skills (e.g., Cypher, Data Modelling, Agentic Frameworks) to meet demand. * Billable Utilisation (Regional Average): Maintain an optimal blended utilisation rate across all sub-regions, ensuring the team is productive without risking burnout. * Backlog Conversion Velocity: Monitor the speed at which "Sold" services are converted into "Recognised Revenue" by ensuring Sub-Regional Managers kick off projects promptly. * Forecasting Accuracy: Maintain high precision in 90-day revenue and resource forecasting to inform global hiring and capacity decisions. * Customer & Platform Impact: * Time-to-Value (TTV): Shorten the window between contract signature and the customer’s first successful "Graph Query" or production use case. * Customer Satisfaction (CSAT/NPS): Achieve target scores for post-engagement surveys, ensuring high-quality delivery across all sub-regional teams. * Renewal & Expansion Rate: Collaborate with Sales/Account Teams to ensure services-led accounts show higher platform retention and expansion into new graph use cases. * Organizational Scaling & Talent: * Leadership Development: Success in coaching and promoting high-potential individual contributors into management or "Principal Consultant" tracks. * Partner Leverage Ratio: Increase the percentage of delivery hours handled by certified Graph Partners to allow internal teams to focus on the most complex, high-margin advisory work. * Employee Retention & Engagement: Maintain low voluntary attrition rates across EMEA Services organisation through effective culture-building and career pathing. * Risk Management: * Oversee regional risk management, acting as the final territory executive escalation point for the most complex or high-risk commercial engagements. Cross-Functional & Sales Alignment: * Partner with the EMEA  Sales VP to integrate services strategy into the "Big Deal" motion, ensuring services are positioned as a strategic accelerator, not just a line item. * Collaborate with the Partner/Alliances team to build a robust ecosystem of third-party integrators, augmenting internal capacity with certified graph partners. * Advocate for the "Voice of the Regional Customer" within the global leadership team to influence the platform’s technical roadmap. QUALIFICATIONS 10+ years of experience in Professional Services or Management Consulting within the Enterprise Software/Data space.Manager of Managers: At least 5 years of experience leading a multi-layered organisation with direct responsibility for subordinate people managers. Proven success managing a $5-10M+ P&L in a high-growth SaaS or Database environment.High-level fluency in the Graph Database landscape (NoSQL, RDF, Property Graphs) and an understanding of how graph technology solves enterprise-scale data silos.Experience navigating the complexities of regional expansion, specifically the cultural and legal nuances of operating across EMEA. Ability to design organisational structures and processes that scale beyond individual heroics.Ability to drive consensus across Sales, Customer Success, and Product teams to ensure regional goals are met.Data-driven: Proficiency in using PSA and CRM data to identify trends, forecast revenue, and justify headcount investment.Bachelor’s degree in a technical or business field; MBA highly preferred, given the heavy focus on business operations and P&L management. * Experience working with offshore and nearshore partner models * Experience creating and leveraging Salesforce/Certinia professional services booking forecasts, resource planners and utilisation reports to analyse regional business. * Experience with Gong and Tableau Reporting tools preferred.   Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.  * Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.  * Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. * 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.  * Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. * Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. * A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.  Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.  One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments)  Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.  More information at www.neo4j.com.   ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Ivalua

DIRECTOR, PROFESSIONAL SERVICES - ARCHITECTURE & DATA ENGINEERING SERVICES (Pune) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com. Follow us on  LinkedIn  THE OPPORTUNITY CONTEXT:  You will be part of the Professional Services Team whose mission is to successfully deliver our unique and configurable solution to customers and support our Partner community with high quality standards and a strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem-solving while also having the ability to think holistically and provide solutions that solve the customer's long-term challenges. The Data Intelligence division within this team focuses specifically on the pillars of system integrations, advanced Power BI reporting, and end-to-end spend management data solutions. ROLE:  This is an exciting opportunity for a Director, Professional Services – Data Intelligence at Ivalua. As a "Magic Quadrant" leader, our solutions work in a complex global economy, automating customized workflows to request, procure, receive, and pay for goods and services. Our innovative solutions refine the procurement lifecycle while reducing cost and risk. We are seeking a highly technical, experienced, and detail-oriented Director to lead the successful architectural design and technical delivery of our data-driven implementation projects. The ideal candidate is a strong technical leader with an architectural background and a proven track record of managing complex data streams, enforcing engineering governance, and driving process excellence across a portfolio of implementations. You will be responsible for ensuring technical consistency, mitigating data risks, and delivering highly scalable data solutions on time and on budget. WHAT YOU WILL DO WITH US TECHNICAL ARCHITECTURE, COMPLEX DESIGN & INNOVATION * Standardization: Establish and enforce robust architectural standards, code quality metrics, and technical deployment best practices across the core data pillars: Interfaces, Power BI, and Spend Management. * Complex Design & Escalations: Serve as the ultimate escalation point for complex architectural designs, resolving highly technical data bottlenecks and performance issues across your portfolio. * Cross-Functional Collaboration: Work hand in hand with the internal Functional and Engineering teams within Professional Services to ensure seamless integration between business workflows and technical data architecture. * AI Acceleration: Actively leverage artificial intelligence (AI) and automated tools to accelerate data mapping,  and implementation cycles, driving faster time-to-value for clients. LEADERSHIP, TEAM MANAGEMENT & GROWTH * Scale & Grow the Team: Manage, and scale up a world-class, high-performing technical team in Pune. Grow team members from individual contributors into technical leaders. * Culture & Mentorship: Foster a collaborative, inclusive, and continuous learning culture, providing deep technical and functional mentorship across Interface, BI, and Spend implementation tracks. * Governance & Alignment: Report directly to the VP of Professional Services and Innovation Success, ensuring the regional delivery model aligns perfectly with Ivalua's global standards. PARTNER ENABLEMENT & CUSTOMER GOVERNANCE * Partner Support & Advisory: Actively support, enable, and guide our global Partner ecosystem (systems integrators and consultancies), providing them with technical best practices, solution design reviews, and expert advisory to ensure their delivery success. * Executive Technical Governance: Serve as the primary technical point of contact for executive-level customer stakeholders (CIOs, CTOs) and provide technical oversight for partner-led implementations to ensure alignment with Ivalua quality standards. * Smooth Transitions: Ensure a smooth data transition, rigorous data validation, and environment hand-off from project go-live to post-production support. FINANCIALS & KPI MANAGEMENT * KPI Metrics Management: Drive and monitor key Professional Services metrics (e.g., project profitability, technical resource utilization, delivery quality) to directly contribute to global Company KPIs like ARR (Annual Recurring Revenue) and gross margins. YOUR PROFILE If you have the below experience and strengths this role could be for you: Skills and Experience: Required Skills: *     At least 10+ years of experience in technical architecture, web-based software development, or technical professional services delivery. *     At least 5+ years of direct people management experience, with a proven history of growing, scaling up, and developing highly technical engineering or delivery teams. *     Strong hands-on coding and technical background, with deep familiarity in ETL, EAI, and Business Intelligence tools. *     Advanced database expertise, with at least 10 years of experience in SQL Server, writing complex queries, and data optimization. *     Proven integration experience building connections via SOAP and REST APIs, data transfer protocols (SFTP, FTPS, AS2), and data standards (CSV, XML, EDI, cXML). *     Deep technical capability in enterprise reporting and data visualization, specifically utilizing Power BI and MDX or DAX. *     Broad knowledge of enterprise-level commercially available hardware and software products, operating systems, and methodologies for integrating web-based products. *     Exceptional leadership, communication, and negotiation skills, with the ability to manage critical technical escalations, support partners, and influence C-level stakeholders. *     Strong analytical and problem-solving skills, with a focus on data-driven decision-making and architectural integrity. *     A Bachelor's (BS) degree in Computer Science, Software Engineering, or a closely related technical field or foreign equivalent is required. *     Some travel may be necessary (~20%) Preferred Skills: *     Experience supporting, training, or governing third-party Systems Integrators (SIs) and implementation partners. *     Exposure to or practical experience in utilizing AI/ML tools to optimize data migration, ETL automation, or predictive analytics. *     Domain expertise in the procurement industry, Source-to-Pay (S2P) processes, or Spend Management data loading. *     Relevant technical or enterprise architecture certifications. WHAT HAPPENS NEXT If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA * Hybrid working model (3 days in the office per week) * We're a team dedicated to pushing the boundaries of product innovation and technology * Sustainable Growth, Privately Held * A stable and cash-flow positive Company since 10 years * Snacks and weekly lunches in the office * Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity * Unlock and unleash your full professional potential with our exceptional training and career development program * Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. * Experience a truly diverse and inclusive work environment where your unique contributions are highly valued * Regular social events, competitive outings, team running events, and musical activities, * Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) : Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/ Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.     #LI-DK1 #LI-HYBRID

Omni

ABOUT OMNI Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack. Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B. ABOUT THE ROLE Omni is looking for a Regional Director to own and grow our North American Professional Services team. You'll lead highly experienced Architects and Engagement Managers, partner closely with Sales leadership, and be accountable for scoping, partner subcontractor management, delivering customer outcomes and team development in your region. You'll report to the VP of Professional Services and be a key voice in shaping the customer experience and implementation at Omni. YOU WILL * Own team performance across core metrics: billable utilization, customer outcomes and financial performance. - Hire, develop, and retain a high-performing team of Managing Architects & Engagement Managers * Coach architects on deal and project strategy, and work with EMs to advance process hygiene and to drive efficiency * Manage and maintain exceptional subcontracting partner relationships, staying up on capacity, capabilities, and handling unique needs to further the business relationship * Identify patterns in customer needs and projects and feed insights back to product, marketing, and enablement * Be the final accountable party for back office processes in your region, working with internal stakeholders such as Finance, operations and sales to ensure the clarity and completion of every transaction * Network with leaders at prospects, customers and partners * Collaborate cross-functionally with CS, Marketing, and Product on GTM strategy * Be a dynamic and responsive leader, anticipating and positioning for an always evolving landscape of customer needs ABOUT YOU * 7+ years in SaaS, consulting, data or other relevant domains * Track record of exceeding performance objectives as an individual contributor or a manager * Excellent cross-functional collaborator, especially with sales teams * Builder mentality — comfortable in an environment where process is still forming * Clear, direct communicator who gives feedback early and often NICE TO HAVE * Experience implementing analytics or embedded analytics * 3+ years managing teams strongly preferred * Familiarity with dbt, Snowflake, or modern data stack tooling * Prior experience at a high-growth Series B/C company LOCATION & TRAVEL: The role is based in our San Francisco headquarters, but we’re open to strong candidates anywhere in the US. Travel may be up to 30%, based on customer needs. WHY JOIN US * Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data * Health, dental, and vision insurance * 401(k) Plan * Unlimited PTO Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.