German Speaking Customer Service Lead

YOUR ROLE – THE ENGINE OF OUR GROWTH As one of Sendify’s first German-speaking SDRs, you’ll be the one creating momentum. Your mission is to find, contact, and qualify new business opportunities, and fill the pipeline with high-quality leads for our Sales Executives. This is a high-energy, high-output role. You’ll be expected to maintain a very high level of daily activity, primarily through cold calling and outbound prospecting. If you love working in a target-driven environment and seeing your name climb the leaderboard – you’ll fit right in! 🏆 WHAT YOU’LL DO * Prospect and identify new B2B customers in the German market. * Make a high volume of cold calls every day, and turn conversations into booked meetings. * Qualify inbound and outbound leads to ensure strong pipeline quality. * Collaborate closely with Sales Executives to optimize handovers and conversion rates. * Continuously track your activity and results in our CRM (HubSpot). * Work towards ambitious weekly and monthly KPIs – and celebrate your wins with the team! 🎯 WHO YOU ARE You’re energetic, goal-oriented, and thrive in an environment where speed, persistence, and motivation are everything. You don’t wait for opportunities – you create them. WE BELIEVE YOU: * Are driven, resilient, and love to win. * Have no problem picking up the phone again (and again!) – cold calling doesn’t scare you, it fuels you. * Are structured, proactive, and comfortable juggling multiple leads simultaneously. * Speak German (native or fluent) and English fluently. * Are based in Gothenburg, Sweden, or are open to relocating. BONUS POINTS IF YOU: * Have experience in B2B outbound sales or SDR work. * Have used HubSpot or similar CRM tools. * Have worked in SaaS, tech, or logistics. * Speak Swedish. WHAT WE'RE OFFERING We offer a high-paced, collaborative and low-ego culture where you can be yourself, speak your mind, and grow fast. You’ll work closely with our customers and play a major role in shaping how we grow in Germany. In addition to a curious and supportive culture, we offer: * Occupational pension * Wellness allowance * Private health & accident insurance * Parental leave top-up * 30 vacation days * Relocation support, we offer a relocation package and provide support where needed to help you settle smoothly in Gothenburg ABOUT SENDIFY 📦 WE SET BUSINESSES IN MOTION Logistics is built on top of handshakes, phone calls, and unread emails left in inboxes. Ever felt how easy it is to miss an email in your inbox? Imagine building your business on the same workflow. Sendify helps ambitious small businesses to ship smarter. We wrap together real-time pricing, comparison, booking, and tracking in a clean and unified interface to allow customers to spend their time on their business, not logistics. And here’s the best part – we’re Great Place to Work certified! 🎉 Two years in a row. This means we’re not just building great solutions for our customers, but also fostering an awesome, inclusive workplace where our team thrives. We believe that happy employees create the best experiences, and we’re proud to be recognized for it.  MEET OUR TEAMS & PRODUCT! 👉 Sendify Family 👉 Life at Sendify 👉 Our product Start date: November 2026 (with some flexibility). We're reviewing applications continuously, but since it's summer, interviews will start from mid-August. Apply now and we'll be in touch then.

🎯 ABOUT THE ROLE Our First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia. This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script. We'd like our new colleague to be in the office a minimum of two days per week. 📝 WHAT YOU’LL DO * Owning incoming support cases end-to-end via email and phone, from first response through to resolution. Some cases are solved quickly, while others require deeper investigation and follow-up * Investigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next step * Escalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication moving * Balancing a live caseload of new and ongoing tickets, prioritising what needs attention today * Communicating fluently in German and English, in writing and by phone or video call * Feeding back what you learn from customers to help us keep improving the product ✅ WHAT WE’RE LOOKING FOR * Fluency in German and English, spoken and written * Some experience in customer support, technical support, customer service or a similar customer-facing role * Comfort with learning a complex system over time. You won’t have all the answers on day one, but you’re curious enough to keep digging and asking the right questions ✨ Nice to have (but not required) * Experience with workforce management software * Fluency in Swedish 💡 Desired personality traits * Patience and resilience when working through tricky issues, especially when the first answer is not always the final fix * Strong self-organisation where you'll own your own caseload and daily plan * A logical, curious mind. You genuinely enjoy figuring out why something's broken 💙 WHY QUINYX? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you’ll find: * A truly international team with colleagues from all over the world * A flexible and hybrid-friendly work culture * Opportunities to grow, take ownership, and make a real impact * An open, inclusive, and fun environment where your ideas matter 🎁 WHAT WE OFFER * Flexible work hours and a hybrid setup with at least 2 days from the office. * Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. * On-market pay. 📬 HOW TO APPLY & OUR PROCESS Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: * Fill out a short application. * Get invited to complete our psychometric and objective assessments through Alva Labs. * Screening call with our Talent team. * Meet the hiring manager. * Complete a role-specific assessment (technical questions or case). * Final interview (in-office). * Offer, references & background checks. 🙌 QUINYX IS AN EQUAL OPPORTUNITY EMPLOYER We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. WHEN WORK JUST WORKS!