Service Owner

Avaron AB

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will step into a key role in an international environment where connected services must stay stable, reliable, and ready when it matters most. In this position, you help strengthen service operations for customer solutions used at scale, with a strong focus on incident coordination, operational improvement, and long-term service quality. You will work closely with DevOps teams, technical leads, engineering and delivery managers, and customer-facing stakeholders. The role combines hands-on operational work with coordination across teams, which means you get to influence both how critical incidents are handled in the moment and how recurring issues are prevented over time. It is a great opportunity if you enjoy high-impact collaboration, clear ownership, and the chance to improve how reliable services are delivered. Job DescriptionYou will lead major incidents as Incident Commander and serve as the primary operational point of contact. You will coordinate cross-functional teams during incidents to restore services quickly and effectively. You will drive Root Cause Analysis and Problem Management together with DevOps teams to reduce recurring issues. You will help ensure that operational processes are followed and continuously improved. You will coordinate operational priorities with engineering teams and stakeholders. You will identify, manage, and escalate operational risks, dependencies, and impediments. You will drive operational improvement initiatives, including new tools and ways of working. You will support operational planning and contribute to stronger service quality and operational performance. You will build strong relationships with internal and external stakeholders through clear communication and collaboration. You will contribute hands-on to operational activities when needed. Requirements3+ years of experience in IT operations, service operations, technical support, or a similar operational environment. Experience coordinating operational activities across multiple teams. Proven experience managing high-impact incidents involving multiple teams and stakeholders. Experience with Incident Management, Root Cause Analysis, and Problem Management. Strong communication and stakeholder management skills. Ability to prioritize work and manage competing operational demands. Experience working in cross-functional Agile or DevOps organizations. You are comfortable leading without formal authority and creating alignment across teams. Nice to haveITIL knowledge or practical experience. Hands-on experience from technical support or IT operations. Ability to balance strategic thinking with operational execution. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.

Techrytera AB

About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description What the role entails As a Kafka Service Manager, the individual works closely with suppliers and technical teams to ensure optimal delivery of the Kafka platform. The role involves developing new service capabilities and collaborating with architects to ensure a sound architecture for both the platform and the surrounding tooling. The Service Manager and the team are responsible for refining operational excellence, automating lifecycle management, continuously developing platform capabilities, and ensuring effective monitoring, logging, and dashboards are in place. The focus is on continuously improving the event streaming platform to keep it modern and fit for purpose. The role also includes supporting the organization in learning how to make optimal use of Kafka. A key responsibility is to guide development teams in best practices and to expand self-service capabilities. Main responsibilities Service Outcome Ownership – Defining long-term direction and service vision, setting the tactical roadmap, and ensuring supplier deliveries contribute to operational efficiency, compliance, and user satisfaction. Service Delivery – Full responsibility for the service lifecycle, including financial management and budget tracking. Requirement & Specification – Managing and defining service requirements and specifications. Stakeholder Management – Aligning service strategy and operations with internal and external partners. Governance and Quality Assurance – Ensuring adherence to standards, policies, and quality expectations. Profile and qualifications The client is seeking candidates with at least five years of experience in a leading role, driving digital service strategy as a Service Owner, Service Manager, or equivalent position. The ideal candidate has extensive experience in integration concepts and technologies, with a strong focus on event streaming and Kafka platforms and strategies. The candidate understands the global environment in which the organization operates. Strong and well-articulated stakeholder dialogue skills are essential. Experience working with suppliers and managing discussions related to both critical operations and development is required. The candidate has experience working within distributed service teams and with modern development practices. A data-driven approach to decision-making and performance measurement is expected. Fluency in English, both spoken and written, is required. On a personal level, the ideal candidate is customer-focused and passionate about solving problems. The individual is flexible, creative, open to new ideas, and continuously seeking improvement, with a strong drive to initiate and lead transformation. The candidate is energetic, forward-thinking, and innovation-driven, with excellent communication, presentation, and relationship-building skills. A holistic perspective and the ability to inspire and motivate others toward common goals are important. The person is kind, positive, and has a clear technical interest. Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.

Nexer Recruit AB

Are you ready to take ownership of a modern Microsoft-based IT environment in an international company where collaboration, learning, and innovation are part of everyday life? We are looking for an IT Systems Administrator who thrives in a supportive team, enjoys working with varied technologies, and is eager to contribute to a growing global organization. YOU WILL As an integral member of our IT team, you will play a key role in maintaining and developing our infrastructure, supporting users across Europe and Asia, and contributing to the continuous evolution of our technical landscape. Occasional travel to our international offices will be part of the role. Key Responsibilities Maintain and administer Microsoft Server environments Manage and optimize our Microsoft Azure cloud infrastructure Oversee, maintain, and troubleshoot network infrastructure Support end-user environments across multiple locations Contribute to cybersecurity initiatives, including patch management, identity & access management, and monitoring Maintain and document IT processes, standards, and configurations Collaborate with internal teams and external consultants to ensure smooth IT operations Participate in global IT projects and occasionally travel to other company offices YOU ARE To succeed in this role, you bring several years of hands-on experience managing complex Microsoft-based environments, both on-premises and in Azure. You have deep expertise in Windows Server, Azure (including identity, security, and governance), and solid knowledge of network infrastructure such as firewalls, routing, switching, and VPN solutions. You have a strong foundation in cybersecurity, including patch management, IAM, monitoring, and risk mitigation. Experience with virtualization, backup and disaster recovery, and automation (e.g., PowerShell scripting) is an asset. As a professional, you take ownership of technical decisions, drive improvements, and contribute to long-term infrastructure strategy. You communicate clearly with both technical and non-technical stakeholders and operate confidently in an international environment. Fluency in English and Swedish is required. Our Mission, Vision & Values Our expertise in intellectual property supports the companies of today in building the prosperity of tomorrow. We aim to be the first choice in IP for clients and dedicated people everywhere by developing the market – together. We create intellectual prosperity. Our culture is guided by three core values: Courage – We see what could be and have the guts to go for it. Knowing IP inside and out, we turn it inside-out for untapped potential – challenging old habits, rewarding creativity, and investing in ideas beyond today’s abilities. Openness – Ideas and creativity are limitless so why limit ourselves? Knowing that the next great idea can come from anywhere, we’re constantly chasing new perspectives – creating an atmosphere where everyone and every voice is priceless. Passion – Loving what we do pushes us above and beyond what we think is possible. It shows not only in the end result, but in the whole process – boosting our creativity and productivity and fueling more joy. We let our energy and excitement show and encourage others to do the same. You will report to the Head of IT and be based at our Gothenburg office. If you are looking for a role where you can grow, influence, and make a real impact in an international environment – we would love to hear from you. Want to know more? We are collaborating with Nexer Recruit for this recruitment. If you have any questions, please contact: Patrik Jensen, patrik.jensen@nexergroup.com , +46 70 237 57 34. About AWA AWA is a leading intellectual property firm with offices across Europe and Asia. Our clients are innovative companies, ranging from local start-ups to global giants. With patent engineers, lawyers and paralegals, there is broad competence in intellectual property strategy and legal services in patents, trademark and design. We supply a full-service offering in prosecution, dispute litigation, aftermarket services, legal advice, strategy and commercialization. Our IP professionals are experts in patents, trademark, design, copyright and domain names – all as passionate about your innovations and brands as you are. AWA was founded in 1897 by the Sweden engineer Anders Wilhelm Andersson. Today we are a global company with over 400 employees across 20+ offices in Belgium, China, Denmark, Hong Kong, Norway, Sweden and Switzerland.