Key Account Manager (m/f/d) - Kaiserslautern, Frankfurt, Mannheim, Saarbrücken

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.   YOUR ROLE Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.   TOP RESPONSIBILITIES * Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. * Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. * Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. * Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. * Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.   ABOUT YOU * 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. * Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. * Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. * Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. * Proficiency in English and German   WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains   HIRING PROCESS 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview with Chey, Head of Customer Success (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview with the Customer Success Team (45 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview: first with our operations team and second with one of our Co-founders to ask questions and get to know our leadership. About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.

DEINE AUFGABEN * Key Accounting: You support the key accounting function in executing sales strategies and in day-to-day customer support. You help generate new leads, win customers, expand existing customer relationships, and grow cooperations with DMS providers. * Research: You conduct customer research and market analyses. * Data Management & CRM: You maintain our Customer Relationship Management system and support cross-border information flows within sales. * Communication: You communicate courteously, solution-oriented, and in an uncomplicated manner — both internally and with customers. * Initiative & Ideas: You actively contribute your ideas and thereby play a key role in shaping the company's success. * DMS partnership management: You identify, approach and onboard relevant DMS providers, manage the technical and commercial integration process and act as the primary point of contact throughout the partnership lifecycle. * Negotiation & contracts: You prepare offers, negotiate terms, and support contract closing in coordination with management and legal. * Cross-functional collaboration: You work closely with Product, Marketing, and Technical/Integration teams to ensure DMS integrations and customer requirements are delivered smoothly. * Reporting & forecasting: You track pipeline, account performance, and partnership KPIs and report regularly on progress against sales targets. * Trade shows & events: You represent the company at industry events, fairs, and customer meetings to build the network and generate leads. * Product feedback loop: You gather customer and partner feedback and channel it back into the organization to help shape product and service development. * Onboarding & enablement: You support new customers and partners during onboarding and ensure they can use the product effectively. * Travel: Willingness to travel for customer and partner visits (national/international). DEIN PROFIL * Work style: A persistent, structured and efficient way of working comes as naturally to you as taking ownership of your responsibilities. * Interest in data management: You are comfortable handling large volumes of data and working with data processing tools. * Enjoyment of communication: You approach conversations professionally and have no hesitation when it comes to personal contact. * Interest in sales: You have at least 3 years of sales experience, which you now want to build on in a meaningful way. * Motivation and initiative: You bring the drive and willingness to actively contribute and grow within a dynamic and expanding environment. * Language: You have excellent written and spoken German and English skills. * Mindset: You work in a solution-oriented, straightforward and customer-focused manner. * Teamwork: You are a team player with a sociable personality and a strong sense of empathy. * Technical understanding and AI experience are a plus. WARUM WIR? * A highly exciting role covering all aspects of sales * You will be part of a top-tier team * You will work at the forefront of our global expansion * A secure position within a very dynamic Austrian company, with a performance- and team-oriented work environment * Reliable work-life balance – personally guaranteed by the CEO. * A performance- and team-oriented work environment where success is celebrated together. * The minimum salary for this position is € 3,267.00 gross/month in accordance with the Austrian IT Collective Agreement (full-time, 38.5h/week). Actual compensation is based on qualifications and experience and exceeds the collective agreement minimum.