Customer Success & Project Consultant (w/m/d) – Legal Software

Evora IT Solutions

WHO WE ARE Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes, we help our customers to be successful in tomorrow's world.   The wisdom, knowledge, and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria and Spain.   As a trusted partner for data-driven transformation, we help enterprise customers design, build, and operate modern data platforms, business intelligence solutions, and AI-powered applications across the Microsoft ecosystem. Our team of experienced consultants and engineers delivers end-to-end solutions spanning Microsoft Fabric, Azure Synapse Analytics, Azure Databricks, Power BI, Azure AI Foundry, and Power Platform. With a strong commitment to quality, innovation, and customer proximity, Evora (Connect) combines deep technical expertise with strategic advisory to empower organisations on their digital journey. About Evora IT Solutions & Evora Service Partner Evora IT Solutions Group is a global SAP partner delivering innovative IT services and solutions. As part of our growth strategy, we are establishing the Evora Service Partner Centre (“Evora Service Partner”) — an unified, centralised function supporting all Evora entities globally under a single operating model. Phase 1 of Evora Service Partner will serve our Germany and USA entities, with a clear expansion roadmap to additional regions. WHO WE ARE LOOKING FOR Role Overview The Head of Evora Service Partner is a senior leadership role who will be the founding leader to own the end-to-end journey responsible for building, running, and continuously improving the Evora Service Partner Centre. You will lead a multi-functional team across Finance, HR, IT, Marketing, and Mini CXO streams, ensuring operational excellence, scalability, and clear governance across all entities served. In the near term, the role is heavily hands-on: establishing governance structures, defining the operating model, shaping the hiring strategy, and driving the transition of operational functions into the ESP. Over time, you will lead a scaled organisation with deep functional ownership, service delivery accountability, and direct influence on enterprise-wide transformation. Required Qualifications & Experience * 12+ years of total professional experience, with a strong background in shared services, business operations, or management consulting. * 5+ years in a leadership or management role, with demonstrated experience leading cross-functional teams. * Proven track record of setting up or transforming a  Service Partner Centre or Centre of Excellence (CoE). * Hands-on experience managing Finance, HR, or IT operations at a senior level. * Strong understanding of global business operations, with exposure to European or US markets preferred. * Experience working in an IT services, consulting, or SAP partner environment is an advantage. * Bachelor’s or Master’s degree in Business Administration, Finance, Operations, or a related field. WHAT YOU BRING ESP Setup * Lead the end-to-end establishment of the ESP — covering governance, compliance coordination, operational readiness, and infrastructure setup * Design and implement the Target Operating Model (TOM) including organisational structure, service catalogue, and delivery governance * Define location strategy, workforce planning, and a phased capability expansion roadmap * Establish legal and entity setup coordination in partnership with relevant internal, external & global stakeholders Strategic Leadership & Service Delivery * Define and execute the Evora Service Partner strategy in alignment with Evora’s global growth objectives. * Own the operating model design, governance framework, and service delivery standards across all Lines of Business (Finance, HR, IT, Marketing, and Mini CXO). * Lead the Phase 1 launch for Germany and USA and drive the expansion roadmap for additional regions. * Act as the primary liaison between the Evora Service Partner and the India MD, country CEOs/MDs, and senior stakeholders. Operational Management * Oversee day-to-day operations of the Evora Service Partner Centre, ensuring SLAs and KPIs are met across all LOBs. * Build and manage high-performing teams across Finance, HR, IT, and Marketing functions. * Drive process standardisation, automation, and continuous improvement initiatives to eliminate duplication and increase efficiency. * Ensure robust financial controls, compliance, and reporting standards across all entities served. People & Team Leadership * Hire, develop, and retain talent across LOB heads and functional teams. * Define clear ownership and accountability at every level through structured Lines of Business governance. * Foster a culture of collaboration, service excellence, and accountability within the SSC. Governance & Stakeholder Management * Establish decision rights, escalation paths, and a regular performance review cadence. * Define and publish service catalogues and service charters for each LOB. * Serve as the primary point of accountability for all shared services deliverables to country leadership. * Manage relationships with internal stakeholders across Germany, USA, India, and future expansion markets. WHAT WE OFFER Our Values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust form the foundation of our organization and guide the way we work and grow together. Company Culture – We foster a collaborative environment where teams work together in integrated virtual teams to serve our customers effectively. We are committed to sharing our success with employees through a strong workplace culture and financial participation. Hybrid Work Model – We follow a hybrid work culture where employees work from the office twice a week, providing flexibility while encouraging collaboration. Great Place to Work – We are proud to be certified multiple times as a Great Place to Work, reflecting our commitment to creating a positive and rewarding workplace. Buddy Program – As part of our hiring process, new joiners are assigned a buddy who helps them understand the team, technology, and company culture before joining, enabling a smoother transition. Growth & Learning – We support continuous learning through training sessions and development programs. Employees also receive access to Udemy for upskilling. Benefits – Our benefits include transportation, office lunch, flexible work options, internet and mobile reimbursements, multiple hub locations, insurance coverage, and more.

Taxfix

OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016. ROLE: As the Director of Operational Finance, you will be pivotal in advancing Taxfix's financial infrastructure to support our expansive growth and innovation initiatives. Based in the Berlin office, you will collaborate closely with senior leadership and cross-functional teams. Your strategic oversight will further drive the optimization of our financial operations, enhance compliance with international standards, and foster relationships with key stakeholders, ultimately supporting Taxfix's mission and growth trajectory. You will also drive AI adoption and automation across Finance, and further build and lead our team of highly qualified and motivated experts. You will lead a team of 10+ highly motivated experts. RESPONSIBILITIES: * Further elevate and strategically oversee the end-to-end operational finance function, ensuring excellence in delivery and alignment with the group’s strategic objectives. * Spearhead and manage high-impact finance projects across multiple countries, ensuring excellence in delivery and alignment with strategic goals. * Cultivate and lead a high-performing finance team, fostering a culture of excellence, innovation, and accountability. * Champion cross-functional initiatives, driving collaboration and innovation across the organisation and regarding new product launches. * Act as a key advisor and contact for senior management and external partners on advanced financial and administrative matters. * Ensure the preparation of comprehensive monthly and audited annual financial statements, maintaining rigorous compliance with legal and regulatory requirements. * Drive further AI adoption and automation in Finance: agent/AI-based workflows, and tooling-led productivity gains. * Strategically manage financial risks, including FX and interest costs, to safeguard the company's financial health. * Oversee implementation of IFRS reporting, ensuring transparency and reliability in financial reporting. YOUR PROFILE: * Extensive experience in finance and strategic project management, with ideally 10 years in leadership roles. * Demonstrated success in managing large-scale, multinational finance teams and projects with a strategic impact. * Deep knowledge of HGB, ideally IFRS, combined with experience in internal control systems and global financial regulations. * Exceptional leadership capabilities, with a proven track record of managing and inspiring diverse, geographically dispersed teams. * Strong analytical and strategic thinking skills, with the ability to navigate and influence complex financial environments. * Demonstrated experience in building and maintaining relationships with key external stakeholders, including auditors, banks and consultants and senior leadership. * Exceptional project management skills, with a history of delivering complex projects within scope, time, and budget constraints. * Expertise in negotiating and managing vendor and service provider relationships. * Agility to thrive in a dynamic, fast-paced environment, with a deep understanding of business drivers and industry trends. * Fluency in both German and English. WHY TAXFIX?  * A chance to do meaningful, people-centric work with an international team of passionate professionals. * Holistic well-being with free mental health coaching sessions and yoga. * A monthly allowance to spend on an extensive range of services that you can use and roll over as flexibly as you like. * Employee stock options for all employees—because everyone deserves to benefit from the success they help to create. * 30 annual vacation days and flexible working hours. * A generous learning budget to support your personal and professional development and guidance from our internal L&D experts. * Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip. * Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible. * Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions. * Have a four-legged friend in your life? We’re happy to have dogs join us in the office. Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture.   At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.

MarketConsultive

IHRE AUFGABEN Als E-Commerce Consultant (m/w/d) begleitest du unsere Kund:innen praxisnah auf dem Weg zu erfolgreicheren Onlinehändlern. Du bist eine zentrale Ansprechperson im Tagesgeschäft, arbeitest strukturiert mit klaren Kriterien und findest eigenständig Lösungen – auch bei hoher Anfragefrequenz. * Beratung & Umsetzungskompetenz: Strategische und operative Betreuung unserer Kund:innen mit Fokus auf Wachstum, Performance und saubere Shop-Prozesse * Kundenkommunikation: Betreuung via Telefon, Chat und Ticket-System – lösungsorientiert, verbindlich und empathisch * Wachstumsstrategien entwickeln: Ableitung individueller Next Steps (z. B. Offer/Shop-Struktur, Funnel-Logik, Creatives, Paid Social Basics) * Analyse & Priorisierung: Bewertung von Kundenprofilen und Anliegen anhand definierter Standards; sinnvolle Priorisierung bei vielen parallelen Anfragen * Dokumentation & Qualität: Saubere Dokumentation im System sowie Feedbackerhebung zur kontinuierlichen Optimierung unserer Services und internen Prozesse IHR PROFIL Wichtig ist uns nicht der perfekte Lebenslauf, sondern die richtige Mischung aus Auffassungsgabe, Motivation und digitaler Stärke. Quereinsteiger:innen sind ausdrücklich willkommen – wenn die Softskills passen. Das bringst du idealerweise mit: * Sehr gute Deutschkenntnisse in Wort und Schrift * Schnelle Auffassungsgabe und die Fähigkeit, dich zügig in neue Themen/Tools einzuarbeiten * Selbstständiges, lösungsorientiertes Denken: Du wartest nicht auf Anweisungen, sondern findest pragmatische Wege zum Ziel * Starke PC-/Tool-Affinität: Du fühlst dich am Rechner zu Hause, findest dich in digitalen Systemen schnell zurecht und arbeitest effizient * Kommunikationsstärke: Du kannst komplexe Themen verständlich erklären und trittst sicher auf – telefonisch wie schriftlich * Kundenkontakt-Erfahrung ist ein Plus (Support, Beratung, Vertrieb, Community, Hotline etc.) – alternativ überzeugst du durch starke Kommunikation und Auftreten Vorerfahrung ist hilfreich, aber nicht zwingend. Besonders vorteilhaft sind: * Eigene praktische Berührungspunkte im E-Commerce (z. B. Shopify-Projekt, Dropshipping, POD, Whitelabel, eigene Store-Tests) * Erste Erfahrung mit Meta Ads (am wichtigsten), optional Google Ads/TikTok Ads * Umgang mit hoher Ticket-/Anfragenmenge (Ticket-Systeme, Support-Prozesse, strukturierte Abarbeitung) * Grundkenntnisse in Content Creation / Bildbearbeitung (z. B. Canva/Photoshop, Creatives verstehen und bewerten) Was weniger gut passt: * Rein theoretische Profile ohne Praxisbezug (uns ist Umsetzungsstärke wichtiger als reine Ausbildungstitel) WARUM WIR? * Wachstum & Perspektive: Schnelle Entwicklung, klare Karrierepfade und Verantwortung nach Leistung * Strukturiertes Onboarding: Intensive Einarbeitung über 1–3 Monate mit klaren Standards und Support * Weiterbildung & Entwicklung: Regelmäßige Trainings, Feedbackgespräche und Skill-Aufbau (E-Com, Ads, Beratung) * Modernes Umfeld: Junges, ambitioniertes Team, klare Prozesse, offene Kommunikation * Top-Ausstattung: Moderne Hardware inkl. Mac für effizientes Arbeiten * Internationaler Ausbau: Zweitstandort in den USA – mit Perspektive auf Auslandserfahrung ab 2026 (Houston geplant)