Key Account Manager (Junior/Senior) (m/w/d)

DEINE MISSION: Wir suchen nicht einfach einen CSM. Wir suchen einen Key Account Manager für Österreichs ersten hybriden Energieversorger. Nobile Energy verbindet erstmals zwei Welten: klassische Energieversorgung und Energy Sharing – in einem einzigen, integrierten Modell. Unsere Kund:innen bekommen nicht nur Strom. Sie werden Teil eines smarten, gemeinschaftlichen Energiesystems, das ihre Kosten senkt, ihre Unabhängigkeit stärkt und einen echten Beitrag zur Energiewende leistet. Das ist neu. Das ist komplex. Und genau deshalb ist deine Rolle so entscheidend. WAS DU BEI NOBILE MACHST: Als CSM bei Nobile Energy bist du die zentrale Bezugsperson für unsere Kund:innen – vom ersten Gespräch nach dem Sales-Handover bis weit in den laufenden Betrieb. Du führst Energiegemeinschaftsprojekte von der Gründung bis zur Inbetriebnahme, entwickelst Accounts strategisch weiter und bist intern die Stimme des Kunden gegenüber Project Management, Product Development, Marketing, Legal, DevOps und Sales. Kurz gesagt: Du bist der Grund, warum unsere Kund:innen bleiben und wachsen. Deine Aufgaben – je nach Level: * Eigenverantwortliche Betreuung eines festen Kundenstamms über den gesamten Lebenszyklus * Strukturiertes Onboarding, Kick-Off, Wirtschaftlichkeitspräsentation, Gründung und Go-Live * Regelmäßige Abstimmungen, Business Reviews und Erfolgsgespräche – bis auf Entscheider-Ebene * Proaktive Churn-Prävention und frühzeitiges Risikomanagement * Identifikation und Entwicklung von Upsell- und Cross-Sell-Potenzialen * Koordination interner Schnittstellen und Übernahme von Eskalationen * (Senior) Strategische Mitgestaltung, Mentoring und Weiterentwicklung von Prozessen & Playbooks DAS BRINGST DU MIT: Wir besetzen diese Rolle auf mehreren Leveln – entscheidend ist nicht die Anzahl der Jahre, sondern wie du denkst und arbeitest. ✅ Junior – 0-1 Jahre Erfahrung in Kundenbetreuung oder Account Management; strukturiert, verlässlich, lernbereit ✅ Mid-Level – 2–4 Jahre Erfahrung; eigenverantwortlich, kommunikationsstark, sicher im Umgang mit komplexen Projekten und Entscheider:innen ✅ Senior – 4+ Jahre Erfahrung; strategisch, gestaltungsstark, bereit Verantwortung im Team zu übernehmen und CS-Strukturen mitzuprägen Für alle Level gilt: * Sehr gutes Deutsch, strukturierte Arbeitsweise, echte Kundenorientierung * Grundverständnis Energiemarkt oder Bereitschaft zur schnellen Einarbeitung * Erfahrung mit CRM-Tools (idealerweise HubSpot) von Vorteil DEINE BENEFITS BEI NOBILE: * Eine Schlüsselrolle beim Aufbau eines Modells, das es so noch nicht gab * Marktgerechtes Gehalt * Ein Team, das gestalten will – kein Corporate-Stillstand LERN UNS KENNEN: Du willst nicht nur Kunden betreuen – du willst Geschichte schreiben? Dann schreib uns: hr@nobile.energy Oder vernetze dich direkt hier auf LinkedIn – wir lesen jede Nachricht.

About Ashfield MedComms Ashfield MedComms is a global leader in the medical communications space with a portfolio of clients across medical affairs, publications and commercial. We are part of Inizio Medical, which also includes ApotheCom, Nucleus Global and MEDiSTRAVA. Our position as part of this international network gives us a key advantage over other agencies in terms of the scale of our reach and depth of our expertise. More broadly, Inizio Medical is part of Inizio, whose mission is to be THE strategic partner for health and life sciences companies. Unparalleled in scale and expertise, we connect a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to reimagine clients' challenges into opportunities.   About the Role If you're an experienced healthcare communications professional with a passion for scientific publications and building trusted client relationships, we'd love to hear from you. As a Senior Account Manager, you'll lead the delivery of strategic publications programs for one or more pharmaceutical clients. Acting as the primary client contact, you'll oversee publication plans from concept to execution, ensuring projects are delivered on time, within budget, and to the highest quality standards. Working closely with scientific, editorial, and operational teams, you'll help clients achieve their communication objectives while driving account success. At Ashfield MedComms, we offer flexible ways of working, whether that's remotely, in the office, or a hybrid of both, empowering our people to work in the way that suits them best.   Here's What You'll Be Doing * Lead day-to-day management of one or more publications accounts, acting as the primary client contact. * Oversee the delivery of publication plans, including manuscripts, abstracts, posters, and congress deliverables. * Build strong client relationships, providing proactive guidance and strategic support. * Manage project timelines, budgets, and financial performance to ensure successful delivery. * Collaborate with scientific, editorial, and production teams to deliver high-quality publications. * Identify opportunities to grow accounts and contribute to new business activities. * Support and mentor junior team members while promoting best practices across the team.   About You * 5–7+ years' experience in medical or healthcare communications, with a strong focus on scientific publications. * Strong understanding of publication planning and the pharmaceutical industry. * Proven experience managing complex publications programmes and client relationships. * Confident managing project budgets, timelines, and multiple priorities simultaneously. * Excellent communication, organisation, and stakeholder management skills. * Bachelor's degree in a life sciences or related discipline, or equivalent experience. * Collaborative, proactive, and committed to delivering exceptional client service.   Benefits At Ashfield, compensation is more than just a base salary. We offer a comprehensive bonus plan and benefit programs including for medical, dental, and vision, a generous 401k match, vacation, sick and personal days. Generous company holiday plan and additional benefits for those building a family include access to enhanced fertility support, family support programs, as well as expanded paid leave for new parents, including personalized coaching support.   Our Pledge We appreciate the importance of having a workforce that reflects the various communities in which we operate, and our goal is to create an inclusive environment where diverse employees want to work and where they can flourish. Ashfield MedComms is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered. Ashfield MedComms is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services. The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation $85,000—$110,000 USD Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.