Product Support Specialist (m/f/d)

Prewave

WHAT WE BUILD Most companies find out about supplier insolvencies, cyber attacks, factory fires or floods that affect their supply chain when it's already a crisis. Prewave exists to change that. We're an AI-native company giving BMW Group, Hilti and Lufthansa real-time visibility into supply chain risks before they become headlines.  We're looking for a Customer Support Specialist (f/m/d) who takes ownership of the point of contact role for procurement managers, compliance leads, and supply chain professionals at some of the world's largest companies from day one. Someone who uses AI as a default part of how they work - and knows when to trust their own judgment.  This role suits someone who is organized, takes ownership of their queue, and is comfortable communicating with senior stakeholders. You should be curious about the technical side of how support systems work and motivated by the idea of becoming a trusted point of contact for enterprise customers. Prior experience in B2B SaaS support is helpful but not required: we value the right attitude, reliability, and the willingness to learn. WHAT YOU'LL OWN YOUR DAY-TO-DAY You are the person our enterprise customers talk to when they need help. That means you need to be fast, precise, and professional. * Respond to inbound support cases via Intercom: answer questions, resolve user errors, and perform simple platform actions like user management and supplier uploads.  * When a request goes beyond what you can solve, route it to the right specialist team with enough context. * Own your queue: Track open cases, follow up on escalated tickets, and flag blockers before they become problems. * Spot patterns in the questions you receive and turn them into Help Center articles, internal documentation, or improvements to our AI bot's knowledge base. WHAT MAKES THIS ROLE DIFFERENT Our support function is still young, and you'll help shape the processes, tools, and workflows as we grow. * Work hands-on with AI: you'll help train, test, and improve our AI support bot as we expand what it can resolve without human intervention. * Define how we work: from triage logic to conversation scoring, you'll help build the processes and playbooks for a support function that's growing fast. * Have direct impact: with 200+ enterprise customers and growing, the way you handle and improve support directly shapes how global companies experience Prewave. WHAT WE ARE LOOKING FOR You are the right fit if you: * 1-4 years of experience in a customer-facing role (e.g. customer support) * Strong written and verbal communication in English. Additional languages are a plus (especially German). * Organised and reliable: you manage an open case queue without dropping things, meet commitments, and flag blockers early. * Customer-first mindset: you take customer problems seriously, follow through, and don't just process tickets.  * Comfortable learning new software tools quickly. You don't need to be technical, but you should be curious and not intimidated by platforms, AI tools, or new workflows. NICE TO HAVE * Familiarity with Intercom or comparable support platforms. * Exposure to enterprise customers, large organisations, or complex product environments. * Experience with structured triage or ticket routing in a multi-team setup. WHAT'S OUR WORKING STYLE We're a resilient AI-native team building an AI-native resilience product - and we hire for both. For us, AI-native has always meant humans and AI working together, not one replacing the other. We use tools like Claude and Gemini as a normal part of the job, to think faster, work smarter and spend less time on the repetitive stuff. We treat AI fluency as a skill like any other - something you build, experiment with and keep developing.  What that works alongside is real ownership. You'll have the space and the trust to figure things out your way - with a strong team around you and plenty of support when you need it. Things move fast here and the brief won't always be complete, but that's what makes the work interesting. The people who do best at Prewave are curious by default, go after things rather than wait to be handed them, and don't lose their footing when the plan changes. We score six values in every interview - creating positive impact, optimising for customer value, being an ambitious innovator, operating with urgency, doing things that make sense and collaborating with kindness - so you always know what we're looking for and can prepare accordingly.  THE PACKAGE Minimum EUR 36,000 gross annually. Flexible hours and hybrid working.  Your birthday off. MyClubs partnership. Mental health support. Regular health check-ups and initiatives. Company-wide training. Fun team events. Device of choice. Work from anywhere - up to 8 weeks a year.

Reonic

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d) Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!   Please note that for this role, C2 Spanish proficiency is required. This is a full-time position and you need to be based in São Paulo. What You Will Do * Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail * Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance * Keep response times low and resolution times even lower — speed and clarity are your main KPIs * Identify when a question is beyond Tier 1 scope and escalate seamlessly to the CSM team, with full context documented * Log recurring issues and customer feedback and share them with the team to help improve our product and processes * Contribute to building a knowledge base of common questions and answers to help us scale support efficiently What Makes You a Great Fit * Fluent Spanish (native or C2 level) — this is mandatory * English proficiency is a strong plus * Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role * Outstanding written communication skills — fast, clear, warm and professional * Strong sense of urgency: you understand that a quick first response changes how customers feel about us * No technical background required, but curiosity about software and willingness to learn the basics of our platform matters * Comfortable in a fast-moving startup environment where things change quickly and ownership is valued Why Join Us? * Be part of one of the fastest growing VC-backed startups in Germany, with 3000+ satisfied B2B customers * Work closely with an experienced CSM team and grow your understanding of the full customer success journey * Enjoy opportunities for personal and professional growth in a company that is scaling fast across LATAM * Perks include gym membership (Wellhub or TotalPass), daily Uber credit for in-office days, regular team events, MacBook or Windows notebook, English Classes and more * Receive competitive pay Even if you do not meet every requirement, we encourage you to apply! Imposter syndrome should not hold you back, we value communication skills and a can-do attitude above all. About Reonic At Reonic, we are on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we are growing fast — and we need YOU to help us deliver a fast, reliable support experience to our customers across Latin America.

enmacc

Founded in 2016 and headquartered in Munich, enmacc is a high growth scale-up with a diverse team of over 100 professionals. We’re passionate about energy, technology, and building something that makes a real impact. If you are looking for an entrepreneurial environment where your work directly contributes to a more sustainable and digital energy future,  we invite you to submit your application below. YOUR MISSION As our Marketing Content Specialist, you are a natural storyteller first.  You don’t just write copy or edit video; you build worlds, craft hooks, and understand the cultural shorthand of the modern web. You believe that great marketing shouldn't interrupt what people are already interested in—it must be what they are interested in. While your primary superpower is your creative intuition and editorial taste, you view AI not as a cheat code, but as a hyper-collaborative sparring partner. You know how to direct AI tools to handle the heavy lifting, giving you more leverage to focus on high-fidelity execution, deep research, and bold creative concepts. YOUR RESPONSIBILITIES  * Creative Ideation:  First and foremost you will create disruptive, crisp relevant content that breaks through the sameness of  mundane B2B comms. * Audience Decoding: Rapidly immerse yourself in our industry to understand the personalities, motivations and fears, shaping a tone and direction that genuinely changes behaviour. * Narrative Strategy: Build and execute a content strategy inspired by the philosophy that counter-intuative can actually be persuasive. * Thought Leadership: Establish enmacc’s voice as a vital, trusted resource within the industry, moving beyond product features to focus on the world of the customer.AI-Powered Content Creation: Leverage AI to supercharge every stage of content creation, using  AI agents to turn sharp insights into high-impact assets. * Cross-Media Production: Guide generative tools to produce uncopyable, distinctive messaging with high velocity across social media, blogs, whitepapers, and video. YOUR PROFILE * Creative Ideation: You have an innate talent for conceptualizing bold content that defines trends rather than following them.  While you may not be a designer, you understand what good design is and how to brief it. * Storytelling Excellence: You are a storyteller who understands that great marketing is about the customer's world, not the product. * AI Mastery: You are fluent and curious in leveraging generative AI tools (LLMs, image generators, etc.) as a co-pilot for high-velocity, high-quality production.  * Empathetic Approach: You possess high empathy and the ability to rapidly decode customer behaviors and motivations and translate this into relevant narratives. * Entrepreneurial Mindset: You thrive in environments where experimentation is an expectation or ownership is valued. * Background: 3+ years of experience in content marketing, creative direction, or a related field, preferably within a creative agency, fashion or entertainment environment. * Communication: Fluent in English with exceptional writing skills; German is a plus. Don't match every single requirement? We still want to hear from you! OUR OFFER  * Competitive compensation package, including 28 days of annual leave. * Entrepreneurial, impact-driven culture with flat hierarchies and high autonomy. * Hybrid & Workation flexibility that balances office connection with the freedom to work from home or abroad. * €2,000 annual L&D budget plus 5 dedicated "Level Up" days to fuel your growth (for all full-time employees). * Commute & Wellness support, including fully covered gym memberships and paid transportation for office days. * Inclusive, international team that celebrates diversity and offers language classes to help you settle in. * AI-first environment where you’ll collaborate with a dedicated AI Philosophy and cross-functional expert groups. * Premium tech & workspaces, featuring top-tier Apple/Bose hardware in modern, dog-friendly offices.   About enmacc enmacc is Europe’s largest over-the-counter trading platform for energy and environmental commodities. We are digitizing the world’s energy markets by replacing manual, outdated processes with speed, transparency, and liquidity. Our platform empowers a massive network of over 2,400 active traders to manage risk and accelerate the global energy transition. By providing a secure and efficient trading environment for 650+ companies, we facilitate more than 14,000 monthly requests for quotes and 8,000 monthly trades. With a traded volume exceeding 60 TWh per month, enmacc enables energy suppliers, industrial companies, and trading houses to access the liquidity they need to thrive in a shifting market. As an Equal Opportunity Employer, enmacc is a diverse environment where all backgrounds, identities, and cultures are welcomed and celebrated. If you're excited about this role, apply and help us shape the future of energy trading!