Enterprise Account Executive, EMEA

ABOUT BEHAVOX Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.  From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.  Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.  About the Role Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value. This is a hybrid position based out of our London office. What You'll Bring * Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time. * Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors. * Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously. * Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes. * Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction. * Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls. * Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators. * Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence. * Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing. What We Offer * A truly global mission with a passionate community in locations all over the world * Huge impact and learning potential as our aspirations require bold innovation * Highly competitive compensation  * Benefits include fully covered health coverage for employee and family * Generous time-off policy and flexible work schedule About Our Process We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.  During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible. Please note that: * We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process  * Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

Location: UK  Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. POSITION OVERVIEW LivePerson is seeking a strategic, customer-focused Senior Director of Customer Experience (CX) Strategy to help the world's leading brands transform how they engage customers through AI-powered conversations. This role partners directly with executive stakeholders at enterprise brands to define and execute their long-term Customer Experience (CX) vision using LivePerson's Conversational Growth Path (CGP) Maturity Model. The Director will guide customers from foundational automation through advanced AI-driven customer engagement, creating measurable business outcomes across customer satisfaction, operational efficiency, and revenue growth. In addition to customer strategy, this leader will own LivePerson's Data Analytics and Conversational Design organizations to deliver insight-driven recommendations and exceptional conversational experiences. This is a highly visible leadership role that combines executive consulting, AI strategy, analytics, experience design, and organizational leadership. YOU WILL: KEY RESPONSIBILITIES & IMPACT CUSTOMER EXPERIENCE STRATEGY * Partner with C-level executives and senior business leaders to define enterprise-wide CX transformation strategies. * Partner with the LivePerson Sales and Success organization on Brands long term strategy * Engage with LivePerson Product & Engineering teams to provide Brand requirements and be the interface for new product introductions testing and validation.   * Lead customer workshops to assess current capabilities using LivePerson's Conversational Growth Path (CGP) Maturity Model. * Develop multi-year CX roadmaps that align AI investments with business objectives, customer outcomes, and operational KPIs. * Serve as a trusted advisor on conversational AI, automation, agent experience, customer engagement, and digital transformation. * Translate customer business priorities into strategic initiatives leveraging the LivePerson platform. CONVERSATIONAL GROWTH PATH (CGP) * Champion adoption of LivePerson's CGP framework across strategic accounts. * Conduct maturity assessments and benchmark customers against industry best practices. * Build executive presentations and business cases demonstrating ROI and value realization. * Establish measurable milestones that guide customers through increasing levels of conversational AI maturity. * Drive executive alignment around roadmap priorities and investment decisions. LEAD THE CUSTOMER STRATEGY CENTER OF EXCELLENCE Provide leadership for two strategic organizations: Data Analytics * Lead a team of analysts responsible for customer performance measurement and strategic insights. * Develop executive dashboards highlighting business outcomes, customer behavior, operational performance, and AI effectiveness. * Deliver data-driven recommendations that improve containment, conversion, customer satisfaction, and operational efficiency. * Partner with Customer Success and Product teams to identify optimization opportunities. Conversational Design * Lead a team of Conversation Designers responsible for designing intuitive, engaging AI-powered customer journeys. * Establish design standards and best practices for conversational experiences. * Ensure conversation design aligns with customer business goals, brand voice, and user experience principles. * Drive continuous optimization through experimentation, analytics, and customer feedback. EXECUTIVE LEADERSHIP * Present strategic recommendations to executive leadership, including CIOs, CMOs, Heads of Customer Experience, and Contact Center leaders. * Influence executive decision-making through business cases supported by quantitative analysis. * Collaborate closely with Sales, Customer Success, Product Management, Marketing, and Services to ensure customer success. * Build repeatable methodologies, playbooks, and strategic frameworks that scale across the organization. Success in this role will be measured by: * Customer adoption of the Conversational Growth Path framework * Executive customer satisfaction and strategic engagement * Achievement of customer business outcomes and ROI * Expansion of AI capabilities across customer environments * Improvements in customer KPIs including: * CSAT * Containment * Automation Rate * Conversion * Revenue Influence * Agent Productivity * Growth and effectiveness of the Analytics and Conversational Design COEs YOU HAVE: REQUIRED SKILLS & QUALIFICATIONS * 10+ years of experience in Customer Experience, Digital Strategy, Management Consulting, Customer Success, or Enterprise SaaS. * Experience advising executive stakeholders on business transformation initiatives. * Strong understanding of contact center operations, customer experience strategy, and conversational AI. * Experience leading cross-functional teams including analytics and/or UX, conversation design, or consulting organizations. * Executive presence with exceptional presentation and communication skills. * Strong analytical skills with the ability to translate data into strategic recommendations. * Experience building customer roadmaps and executive business cases. * Ability to travel as needed to support strategic customer engagements. PREFERRED SKILLS & QUALIFICATIONS: * Experience with Conversational AI, Generative AI, or Agentic AI platforms. * Experience in enterprise consulting firms (Accenture, Deloitte, McKinsey, Bain, BCG, etc.) or customer strategy organizations. * Familiarity with CX platforms such as LivePerson, Salesforce, Genesys, NICE, Five9, Zendesk, or Adobe. * MBA or equivalent business consulting experience. OUR BENEFITS & PERKS We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 HEALTH & WELLBEING * Medical and Dental Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 FINANCIAL SECURITY & GROWTH * Workplace Pension Scheme: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more. * Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. * Additional Insurances: Group Life insurance, Group Income Protection and Group Critical Illness cover.  * Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 TIME AWAY & FAMILY SUPPORT * Paid Time Off (PTO): 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you're supported during unexpected family or personal situations. * Parental Leave Policy: Paid Parental Leave and Maternity support.  💻 WORKPLACE FLEXIBILITY * Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person. WHY YOU’LL LOVE WORKING HERE As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. BELONGING AT LIVEPERSON: EQUAL OPPORTUNITY EMPLOYER We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. ACCESSIBILITY COMMITMENT LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. IMPORTANT CANDIDATE NOTICE The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com