Front of House (Part-time)

DEPT

Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE As the Lead of Office Experience for UKI & Global Studios, you'll develop, scale, and safeguard the physical and cultural heartbeat of our agency across our London, Manchester, Dublin, Toronto, and Sydney offices, while directly leading and empowering our Office Experience Team. Your main responsibilities will be split into the following four core areas: * Culture & Employee Experience: Partner with local leadership and ERGs (Employee Resource Groups) to develop an unforgettable internal calendar, from monthly socials and events to compliment our wellness and DE&I initiatives. Establishing unified, global consistency across UKI and Global Studios.  * Workplace Operations & Atmosphere: Designing and maintaining high-vibe, frictionless physical workspaces where our teams can do their best work. Alongside this, ensuring our designated offices are safe, secure, legally compliant, and structurally sound. * Team Leadership & Multi-Site Alignment: Directly manage, mentor, and coach the Office Experience team across London, Manchester, Dublin, Toronto, and Sydney. * Budgeting & Financial Management: Commercial ownership and oversight of operational and cultural budgets across all offices. In this role, you will bridge the gap between seamless, compliant operations and a vibrant, inclusive agency culture.  We need a leader who is equally comfortable presenting a high-level workplace strategy to leadership as they are rolling up their sleeves to help prep the studio for a major client pitch, unpack a delivery, or troubleshoot a front-of-house rush. You aren’t afraid to get your hands dirty to get the job done, and you lead your team by example. If you are a natural host, a brilliant coordinator, and a proactive problem-solver who genuinely loves building community and elevating the daily lives of others, we want you on our team. WHAT YOU'LL DO Workplace Operations & Atmosphere * Multi-Site Day-to-Day Operations: Oversee the daily setup, aesthetics, operations, and smooth running of our offices to ensure local teams maintain high-quality, welcoming spaces. * Vendor Management: Manage relationship agreements with key suppliers to ensure high standards are met, and oversee supply inventories across the offices. * Hands-on Support: Lead by example and step in alongside your local London team during peak hours, large pitches, or busy front-of-house moments. * Maintenance Escalations: Oversee reactive and preventative maintenance and coordinate repairs across all offices, acting as the senior escalation point for local teams, landlords, and external contractors. * Health & Safety Compliance: Ensure all designated offices strictly adhere to local health, safety, and fire regulations. Culture & Employee Experience * Agency Events & Socials: Utilise your expertise to lead and direct a vibrant calendar of office events, working collaboratively with local teams to execute monthly socials, holiday parties, and client-facing gatherings. * Wellness & Inclusivity: Direct office-wide wellness initiatives and support local DE&I efforts to make our workspaces inclusive and welcoming for everyone. * First-Class Onboarding: Guide the local teams to ensure a seamless, welcoming, and premium onboarding experience for all new hires. Team Leadership & Multi-Site Alignment * People Management: Direct, mentor, and coach the Front of House team members across London, Manchester, Dublin, Toronto, and Sydney to help them grow and succeed in their roles. * Quarterly Travel: Visit the Manchester and Dublin offices quarterly to connect in person, review operations, and support the local teams on site. * Performance & Development: Conduct regular 1:1s and performance reviews, empowering your team to take ownership of their local spaces. Budgeting & Financial Management * Budget Ownership: Own and manage the overall operational budgets for all designated offices, ensuring cost-effective spending across facilities, operations, and social events. * Team Support: Guide and collaborate with the local Front of House teams to track their local spending, reconcile invoices, and flag variances. * Financial Reporting: Regularly review and report on office expenditures, identifying opportunities for cost savings and operational efficiency. THE ROLE * Hours: Monday to Friday, 9:00 am – 6:00 pm. * Flexibility: Occasional flexibility required outside of core hours to support early morning or evening events. * Location: Hybrid working, with a minimum of 3 days a week based in our London office. * Travel: Quarterly visits to our Manchester and Dublin offices to support and align with the local teams. WHAT YOU'll BRING * Highly computer-literate with advanced Microsoft Office (Word, Excel, Outlook, PowerPoint & Keynote are essential). * Excellent verbal and written communication skills. * Superb organisational and multitasking skills. * Ability to take care of highly confidential information. * Service-oriented and great interpersonal skills. * Ability to handle multiple tasks effectively in a fast-paced environment. * Flexible with the ability to adapt to changes in work priorities. * Someone who is conscientious. WHAT YOU'll GET * Choice of medical healthcare providers (Bupa or Medicash). * 26 days full-time equivalent (pro-rated accordingly for part-time). * Company Pension Scheme. * Employee Assistance Programme. * Ride to Work Scheme. * Season Ticket Loan. * Enhanced family friendly policies. * EV Car Scheme. * Workplace Nursery Voucher Scheme.  * Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Ably

Our everyday digital experiences are in the midst of a realtime revolution. Whether chatting alongside a livestreaming event, receiving realtime financial information, or working with colleagues in an online collaborative environment - consumers simply expect realtime digital experiences as standard. At Ably we’re not just witnessing this revolution, we’re powering it - at scale. At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build, extend, and deliver powerful digital experiences in realtime, delivering billions of messages for millions of devices every day and supporting organizations like Harness, EA, Panasonic and HubSpot. Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And we’d like your help. ABOUT THIS ROLE We are building a new customer success motion from the ground up, and this role is at the centre of it. As our Growth Customer Success Manager, you'll own the success of Ably's Growth Success tier for customers spending between approximately $10k and $30k ARR. We’re focused on delivering exceptional experiences for our customers and our developer community, and this role is key in building that motion. You’ll focus on helping developers understand, adopt and scale with Ably, manage renewals and help to build the engine that powers a scaled, digital CS function for Growth. This is not a position where you inherit a programme and run it. It's hands-on, data-informed customer work that gradually builds into something more systemic. It’s a role for someone highly analytical, who’s excited by the combination of being hands-on with customers and improving the system that allows us to scale. DAY TO DAY YOU WILL * Own retention and expansion for Growth tier accounts. You will be directly accountable for GRR and NRR within the Growth tier, including managing renewals, identifying expansion opportunities, and flagging accounts that should be elevated to Dedicated CS or Sales. You’ll be the human connection for accounts that aren't yet covered by a scaled digital motion. * Play a key role in building the digital CS motion. You’ll design and implement Ably's first scaled customer success programme for the Growth tier. This means defining which product and revenue signals matter, building health scoring for the segment, creating automated lifecycle journeys, and establishing the playbooks that drive engagement at scale. You will determine what "good" looks like for this segment and build the system to deliver it. * Run the product intent engine. You'll work with product usage data, consumption patterns, and activation signals to understand what healthy and at-risk looks like across the segment. You don't need to be a data engineer, but you do need to be comfortable pulling your own analysis, identifying trends, and translating what you find into action. Working with our data warehouse (Snowflake), CRM (HubSpot) and product analytics will be a key part of the job. * Support the transition from high-touch to scaled. Some accounts currently receiving dedicated CSM support will move into the Growth tier. You'll manage that transition carefully, maintaining continuity of experience while shifting those customers to the new model. * Partner with Developer Experience. Ably's DevEx function owns the product-led, self-serve success motion for all users. Your role layers revenue-focused engagement on top of that foundation. You'll work closely with DevEx to make sure the two motions are complementary, and to share signal and insight across the two teams. WE'D LOVE TO TALK IF YOU HAVE * Approximately 4-7 years experience in Customer Success at a technical B2B SaaS company. * Exposure to scaled, digital, or tech-touch CS programmes. You understand how data and automation drive outcomes at volume, even if you haven't built a motion from the ground up yourself. * Comfort working with usage data and BI tooling to identify trends and make decisions independently. Experience with Metabase, Snowflake, or similar is a strong advantage. * A clear understanding that CS is a revenue function. You're accountable for GRR and NRR, and you know the difference between a customer who needs help, one who's ready to expand, and one who should be escalated. * The instinct to turn a solved problem into a repeatable playbook rather than a one-off fix. You have a builder mindset and are energised by creating structure where none exists. * Enough technical fluency to hold your own with developer audiences. You don't need to be an engineer, but you should be comfortable in technical conversations and able to interpret product usage patterns. * Experience of using AI as part of your workflow and an understanding of how it can accelerate your research and analysis. * Strong written and verbal communication skills, and the ability to work cross-functionally with Sales, Product, and Engineering. BONUS POINTS IF YOU HAVE * Experience in developer tools, infrastructure or API products is a genuine advantage given Ably's technical customer base. * Experience working with consumption-based or usage-based pricing models. WHAT’S IT LIKE TO WORK AT ABLY? We’re tackling planet-scale problems and our ambitions are a testament to that. You’ll join a successful, deeply motivated and collaborative team that thrives on innovation, experimentation and autonomy. To get a sense of life at Ably, visit our careers page. You can also read about the origins of Ably's core values on our blog. We believe in fostering a culture that's built on inclusivity and mutual respect among all team members, and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks' development and wellbeing, allowing them to be their best selves and do great work. * A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you’re welcome to work wherever suits best for you. * Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme. * Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday). * Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover. * Home workstation budget of £500 on joining (and £150 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably. * Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset. * Private healthcare with BUPA. * Medical cash plan to cover a range medical and dental costs. * Mental wellbeing coaching and counselling from Self Space. * Monthly wellbeing budget via Juno. * Life assurance and income protection. * Access to Tech & Cycle to Work schemes. * Weekly snack allowance for our end-of-week “Need To Know” meeting. * A fully-paid one-month sabbatical after five years with Ably. DIVERSITY, INCLUSION & BELONGING AT ABLY We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity. If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.

Soho House

The Role… At Soho House a Part Time Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request. A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff. Main Duties * Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School * Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards * Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk * Complete all check out reports at the end of each shift and have it double checked and signed by management * Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable * Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests * Assist runners and bussers when possible with expo and service bar tickets to support all table orders * Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed * Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests * Performs other duties as assigned by supervisor/manager  Required Skills/Qualifications * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously * Tips certified and POS knowledge Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to make periodical fast paced movements are required to go from one part of the property to others. * Must be able to move, pull, carry or lift at least 20 pounds. * Must be able to occasionally kneel, bend, crouch and climb is required. * Must be able to perform physical activities such as lifting, cleaning, and stooping. * Must be able to stand, walk, lift, and bend for long periods of time. * Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.   In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $18.47—$18.47 USD