
JTL-Software · Mobil
DEINE AUFGABE JTL überführt seine Plattform in die Cloud: Vertragsverwaltung, Lizenzmanagement und Editionsverwaltung wandern aus dem Kundencenter in die JTL C...
JTL überführt seine Plattform in die Cloud: Vertragsverwaltung, Lizenzmanagement und Editionsverwaltung wandern aus dem
Kundencenter in die JTL Cloud Platform – für eine moderne, einheitliche Customer Experience, die Händler wirklich weiterbringt. Du
entscheidest, was wann migriert wird und wie die neuen Self-Service-Prozesse im JTL-Hub aussehen – immer mit dem Blick auf
Conversion, Aktivierung und echten Händler-Mehrwert. Du hast genau das schon gemacht – und weißt, worauf es dabei wirklich
ankommt.
daraus ab, was migriert wird, was neu gebaut wird und was wegfällt.
ist der eigentliche Job.
Onboarding-Flows – gemessen an Conversion Rate, Time-to-Value und Activation Rate.
schnelle Hypothesentests mit direktem Einfluss auf Self-Service-Conversion.
Plattform und CRM fließen.
End-to-End-Perspektive über die gesamte Self-Service-Journey.
weiteren JTL-Lösungen zu ihrem Geschäft passen – Upsell und Cross-Sell als integraler Bestandteil deines Produktdenkens.
Conversion-Funnels, Activation-Metriken und die Fallstricke paralleler Legacy/Cloud-Phasen aus eigener Anschauung.
Umsetzung konsequent – mit der Projektmanagement-Stärke, die komplexe Übergangsphasen brauchen.
Schnittstellenanforderungen zur eigenen Plattform klar definieren.
Metriken-Orientierung sind Teil deines Handwerks.
Abwechslung suchst, kannst Du jederzeit eines unserer Offices nutzen. Für Workshops, Schulungen oder Messen freuen wir uns,
Dich auch mal vor Ort zu sehen!
Ob Frühaufsteher oder Langschläfer – wichtig ist, dass Du Deine Aufgaben zuverlässig erledigst und Dich mit Deinem Team gut
abstimmst.
wenigen länderspezifischen Ausnahmen.
leckere Mittagspause im mobilen Arbeiten.
Homeoffice nach Deinen Wünschen gestalten kannst.
der gesamten JTL-Group und organisieren regelmäßige Teamevents – für echtes Wir-Gefühl.
bleibst Du fit!
Wunsch und individuell angepasst.
Wenn du Bock auf den nächsten Schritt in deiner Karriere hast, freuen wir uns auf Deine Bewerbung! Bewirb dich entweder hier
direkt oder über unsere Homepage https://www.jtl-software.de/jobs.
Head of UX (d/f/m) Hamburg, Berlin, Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team in the DACH region. We combine technology and experience design to create emotive yet conversion-focused CX platforms, Apps, Online Shops and Design systems at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market. You will lead and further develop our DACH UX practice across the entire value chain — from research to delivery. You will balance craft excellence, delivery quality, and operational health, while shaping a strong and future-ready UX department. You will also lead international project teams for ambitious brands to create user-centered experiences that drive measurable growth. WHAT YOU’LL DO: * Driving innovation and delivering excellence: As the UX Lead for key accounts or in new business, you’ll set the standard for user-centric design and ensure that our work delivers strategic business impact. * Delivery accountability: You are accountable for the department’s delivery excellence. You not only monitor quality but also collaborate with the EMEA UX leadership team to develop new capabilities and processes that ensure we stay ahead of the competition. * Operational accountability: You proactively manage the department’s operational health as well as the client and team satisfaction. * Foster cross-functional and international alignment: You will foster close collaboration with international teams across the EMEA region as well as with other crafts such as Strategy, Visual Design, Content and Tech, ensuring that our local UX practice does not operate in isolation but serves as a driving force for collective growth. * Champion thought leadership: You will act as an internal and external voice, showcasing our pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company. WHAT YOU BRING: * Work experience: Over 15 years of experience in UX and product design, combined with in-depth expertise in complex digital ecosystems and fast-paced agency environments, with proven experience working with large, international brands and complex stakeholder environments. While experience in e-commerce isn't mandatory, it would be a great advantage. * Portfolio: A proven track record across the entire UX value chain—from in-depth user research and strategic planning to hands-on concepts and iterative testing. Your portfolio demonstrates high-impact results and measurable business growth. * Leadership: You have over 10 years' experience in people leadership. Managing and mentoring high-level talent, such as Leads, Principals and Associate Directors, would be an added bonus. * Operational Excellence: You know how to handle urgent requests or escalations with a performance- and solution-oriented approach. * Tech and AI savvy: Not only are you curious about digital trends, AI and new technologies, you are also committed to incorporating relevant innovations into your work. * Communication and influence: The ability to transform complex UX strategies into persuasive pitches that convince senior stakeholders and establish the trust required for long-term partnerships. Full professional proficiency in both German and English (C1 level) is mandatory. WE OFFER: * Flexible, hybrid working policy (1-2 days at the office, depending on location); * Company pension scheme. * Occasional breakfast/lunch at the office, Smoothie Tuesdays. * Stay happy and healthy with a contribution to your health through the OpenUp platform; * €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks. * Future Bens - Exclusive access to sustainable, healthy products at attractive deals. * Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline 🚄 Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing the Workplace Technology team at Trainline 👋 Our Workplace Technology team owns and manages the corporate technology stack of business and workplace solutions, driving innovative, cost efficient, future ways of working. The Tech Support team is a critical part of the Workplace Technology team, ensuring Tier 2 support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to Trainline values. The team is principally responsible for end user computing across a MacOS estate, under central management using JAMF Pro, and a Microsoft Windows estate integrated with Azure Active Directory and Microsoft Windows Servers. This is a highly visible team, also providing dedicated AV/VC support for meeting rooms and internal events - ensuring high availability, instilling trust, and enabling a seamless experience to Executive level presenters. As an IT Support Analyst at Trainline, you will be responsible for... 🚝 * Ticket lifecycle management through active dashboard monitoring, workload management and reporting * Proactive Incident resolution within SLA, working closely with Tier 3 teams for technical direction and escalation management * Proactive troubleshooting, diagnostics and root cause analysis * Progression of Service Requests with a focus on customer service * End-user initial engagement through our ITSM ticketing platform, collaboration apps and onsite Tech Bar. You’re the face of Workplace Technology for our internal Trainliners! * IT Asset Management - inventory control leveraging supporting toolsets, h/w refresh in line with policy, secure disposal compliance, CSIP discipline to mature lifecycle management * Seamless on/off-boarding for joiners & leavers: laptop builds, IT inductions, IAM compliance, deprovisioning and timely asset retrieval, driving process efficiencies in collaboration with the People & Workplace stakeholders * Meeting room AV/VC support, leveraging remote administration tools to maintain ongoing health of media services solutions – regular checks, updates and performance analytics * In-person and remote technical support for internal events * Implementation of and adherence to security standards in line with ISO standards * Establishing and actively maintaining strong relationships across the wider team, key stakeholders and our Trainline community * Contribution to and maintenance of knowledge management * Promoting teamwork and knowledge sharing * Optimising process efficiency through proposed use of automation, AI & ML * Contribution to audit and compliance reviews (PCI. Internal) Our Tech Stack requires solid experience of 🔑 * Windows 11 and Apple ecosystem in an enterprise environment (+ working knowledge of Android & Linux) * Mobile Device Management systems, strategies, deployments (JAMF & Intune) * SaaS applications including M365, Slack and Atlassian products * SaaS based solutions and Cloud migration strategies * Active Directory & Azure Active Directory * PCI-DSS, ISO 20071 & IT Governance * Networks, TCP/IP, DNS, DHCP, including LAN, WAN and wireless networks * Basic understanding of Windows Command Line/PowerShell & Apple Scripting/BASH * Security tools and best practices * Runbook implementation and development of technical documentation * ITSM ticketing toolsets, lifecycle ticket management & associated reporting * Video Conferencing solutions and associated hardware / software * Modern workplace solutions such as Autopilot, InTune and MFA * Platform integrations, SSO/SAML * Cloud printing solutions Desirable certifications: * Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) * Apple certifications for MacOS such as ACSP (ACTC), JAMF 100 * CompTIA A+ We'd love to hear from you if you... 🔍 * have a dynamic and proactive approach to IT Support * exhibit exceptional customer service with a focus on Employee Experience * resolve issues efficiently, prioritising business continuity * work autonomously and confidently to agreed practices and procedures * are happy to work onsite as determined by business need and priority * demonstrate business acumen resulting in the ability to identify priorities and act accordingly If you love working in IT, are comfortable working with all levels of the organisation and are highly self-motivated, this could be the role for you! Please note: This role will require 5 days in the office The interview process 🚉 1. Recruiter Call 2. Competency based interview with 2x Engineers (45 mins) 3. Panel interview with key Workplace Technology stakeholders (30 mins) More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: * 💭 Think Big - We're building the future of rail * ✔️ Own It - We focus on every customer, partner and journey * 🤝 Travel Together - We're one team * ♻️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
ABOUT THE TEAM Netlify’s self-serve funnel is the path a developer takes from first deploy to a paying, growing account, and it is one of the largest growth opportunities at Netlify. We are hiring a Principal Product Manager to own that funnel as a product and lead the motion that grows self-serve revenue through the product itself. You will own activation, conversion, in-product expansion, and retention as a single number, and you will shape how we measure and experiment on the funnel as a discipline. This is a foundational role with a clear line to revenue, and you will define and evolve how growth works at Netlify for years. You report into Product and partner across Engineering, Data, Design, GTM, and Finance. WHAT YOU'LL DO * Own Netlify’s self-serve funnel as one product and one number: net-new self-serve ARR, counting new revenue plus expansion minus contraction and churn. Drive all four parts toward our growth goal rather than optimizing one metric at a time. * Build the measurement foundation the funnel runs on. Strengthen attribution, define a top-of-funnel number we trust, and put our product and AI-visibility analytics to work so we can better understand where users come from and where they stall. * Stand up an experimentation practice and run it - Ship experiments early, build the team's experimentation muscle, and shape how we invest in the platform over time. * Raise activation. Define the early milestones that predict a paying account, measure time-to-value, and shorten the path to a user’s first meaningful outcome on the platform. * Grow conversion. Own every paid conversion path, understand the drivers behind each one, and focus investment on the highest-impact opportunities. * Build a self-serve expansion motion by creating clear paths for customers to expand usage (credits, seats, add-ons) and defining the signals that indicate an account ready to grow. * Partner with GTM on the handoff from product-qualified accounts to sales, so the product-led and sales-led motions reinforce each other. * Set the funnel roadmap, articulate the strategy to executives, and develop other PMs as the growth practice grows around you. WHAT YOU'LL BRING * 7+ years in product management, including experience owning a self-serve or PLG funnel end to end for a developer-focused, usage-priced, or consumption-priced product. You have owned a growth system with direct accountability for activation, conversion, expansion, and retention outcomes. * Growth PM expertise where you have designed experiments, ran a robust experimentation practice, owned business outcomes rather than individual feature areas, and used product analytics to inform decisions. * Fluency with funnel instrumentation: attribution, event taxonomy, cohorting. You can shape and improve measurement yourself, not just consume a dashboard someone else built. * Command of in-product monetization mechanics: paywalls, free-to-paid flows, upgrade and buy-more paths, and credit or usage economics. You experiment around pricing without owning pricing strategy. * A record of driving measurable business outcomes, not just shipping features. You have moved a revenue or retention number and can show the work behind it. * Cross-functional leadership with Data, Design, Engineering, GTM, and Finance, and the credibility to operate alongside executives and shape company-level strategy. * Comfort building in a fast-moving environment where you help define new practices, operating models, and ways of working around a new mandate. * Nice to have: experience with an AI, agent, or inference funnel; exposure to PLG-to-enterprise growth motions; product work on viral or referral loops, or experience standing up an experimentation platform from scratch. THIS ROLE IS A GREAT FIT IF * You want to own a number that maps directly to revenue and feel accountable for it. * You are energized by a foundational mandate and want to shape the practice as it grows. * You reach for experiments when the answer is unclear, and you balance data with product judgment rather than relying exclusively on either. * You enjoy working across Engineering, Data, Design, and GTM, and you can influence and align teams that do not report to you. * You enjoy understanding funnel dynamics in depth and are motivated by improving meaningful business outcomes. * You want to help shape how growth works at a developer platform millions of people build on. APPLYING Not sure you meet 100% of our qualifications? Please apply anyway! When applying please include: A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts. Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accommodations@netlify.com. ABOUT NETLIFY Netlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable. We are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you! At Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. The salary provided is in addition to robust benefits and participation in Netlify’s equity plan. Our hiring range for this role is targeted at $226,000 - $300,000 for most US-based locations. Candidates outside the US or in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future.