Jewelry Operations Manager

Nivoda

Title: Jewellery Operations Executive Reporting: Operations Manager, Jewellery Location: Mumbai, India Work Mode: Onsite / Hybrid Experience: 3+ years ABOUT THE ROLE We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery. Your north star: driving precise, timely, and scalable order execution across the entire lifecycle. KEY RESPONSIBILITIES 1. Quotation & Pre-Sales Execution • Calculate and share accurate customer quotations within defined TATs • Ensure speed and responsiveness, as this directly impacts conversion rates 2. Order Creation & CAD Management • Raise CAD requests and purchase orders with manufacturers • Review and approve CAD files, ensuring alignment with customer requirements before production • Identify and flag discrepancies or potential issues early to avoid rework • Organise and maintain all CAD files systematically for easy access and traceability • Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays 3. Order Tracking & Coordination • Manage end-to-end order timelines, from confirmation to delivery • Coordinate closely with manufacturers, QC teams, and logistics partners • Follow up on key production milestones to ensure timelines are met 4. Exception Handling & Problem Solving • Manage remakes, repairs, resizing, and order modifications • Handle customer escalations with a solution-oriented approach • Resolve issues proactively to minimise delays and impact 5. Systems & Data Accuracy • Maintain accurate, real-time updates across all systems and trackers • Ensure complete visibility of order status at every stage 6. Process Improvement • Identify gaps, inefficiencies, and recurring issues • Suggest and implement process improvements to drive scalability and efficiency WHAT WE’RE LOOKING FOR • 3+ years of experience in operations, preferably in a high-volume or fast-paced environment • Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease • Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions • Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics • Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments • Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome. • Strong interest in jewellery and the luxury goods industry • Ability to think critically and learn quickly in a fast-paced environment • Comfortable working with technology, tools, and data on a daily basis • Clear and confident communication skills (written and verbal) • Highly organised and detail-oriented, with the ability to manage multiple priorities • Proactive mindset with strong ownership of tasks and outcomes WHO SHOULD APPLY We’re looking for individuals who bring both mindset and curiosity: • Passionate about the jewellery / diamond / luxury goods industry • Tech-forward and process-oriented • Thrive in a fast-moving, detail-driven environment • Eager to learn, take ownership, and grow within operations WHAT SUCCESS LOOKS LIKE • Orders move smoothly with minimal delays or errors • Customers have a clear, reliable, and positive experience • Operations become more efficient and scalable over time • Issues are anticipated and solved proactively, not reactively

Nivoda

MEDIA OPERATIONS COORDINATOR LOCATION - BHARAT DIAMOND BOURSE - BKC MODE - ON-SITE REPORTING - SENIOR OPERATIONS MANAGER JOB OVERVIEW We are seeking a detail-oriented and highly organized Operations Coordinator to manage supplier coordination for Media Operations. The role focuses on ensuring the timely availability, tracking, and movement of stones in line with operational targets and company standards. The ideal candidate will work closely with suppliers, team leads, and internal stakeholders to maintain smooth day-to-day media operations while ensuring accuracy, accountability, and process compliance. KEY RESPONSIBILITIES * Coordinate with suppliers to ensure the availability of a minimum of n+10 stones per agent in accordance with company standards and operational targets. * Calculate daily operational capacity requirements and arrange stones from suppliers accordingly. * Ensure all stones sent for media are properly listed on the platform: * For FTP or direct upload suppliers, verify listings are completed before processing. * For API suppliers, ensure stones are live on the platform prior to media handling. * Coordinate with suppliers for newly manufactured stones to ensure certification and platform listing are completed before stones are sent to Media Operations. * Verify and maintain accurate records of stones received from suppliers, including total counts and accompanying stone lists. * Conduct thorough inward checks for every packet received and promptly address discrepancies such as: * Missing stones * Count mismatches * Incorrect packet contents * Share detailed stone lists with Team Leads to support operational planning and execution. * Maintain accurate inward and outward records for the Media Operations department. * Ensure acknowledgement receipts are properly signed, documented, and shared with suppliers. * Collaborate with Team Leads to plan weekly stone requirements and operational workflows. * Keep suppliers informed about updates, process changes, and developments related to Media Operations. REQUIRED SKILLS & QUALIFICATIONS * Strong organizational and coordination skills * 2+ years of work experience in any domain * Excellent attention to detail and accuracy * Ability to manage multiple stakeholders and follow up effectively * Good communication and relationship management skills * Proficiency in spreadsheets and operational tracking systems * Ability to work in a fast-paced operational environment * Problem-solving mindset with strong accountability PREFERRED EXPERIENCE * Experience in operations, supply chain coordination, or media operations * Experience working within the diamond, jewelry, or gemstone industry is an advantage * Familiarity with inventory tracking, logistics coordination, and supplier management systems is preferred

Nivoda

ABOUT THE ROLE We are looking for an experienced logistics and operations professional to join our Mumbai team. You will play a key role in Nivoda's India fulfillment operations — managing inbound and outbound shipments, coordinating with suppliers, and ensuring our stock of diamonds and gemstones is handled with the highest standards of accuracy, security, and efficiency. ABOUT US Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry. We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. WHAT YOU'LL DO * Manage inbound and outbound shipments to and from India, including documentation, carrier coordination, and exception handling. * Coordinate with suppliers across Mumbai and Surat for timely drop-offs and collections. * Own end-to-end fulfilment for Nivoda Express — managing the full order lifecycle from QC to final dispatch & returns. * Take complete ownership of Nivoda's physical stock of diamonds and gemstones, including inventory audits and reconciliations. * Handle returns, damaged goods, and shipment exceptions with precision and proper documentation. * Generate monthly and quarterly operational reports covering shipment volumes, collection performance, and carrier KPIs. * Own the creation, maintenance, and continuous improvement of SOPs across the fulfilment function — ensuring processes are clear, current, and consistently followed. * Contribute to Business Requirements Documents (BRDs), identify operational gaps, and lead process improvement initiatives that raise the bar for efficiency and accuracy across the fulfilment team. BASIC QUALIFICATIONS * 3–4 years of experience in logistics, supply chain, or operations. * Strong data analysis skills with the ability to generate clear, structured reports. * Excellent command of Excel — pivot tables, VLOOKUPs, etc. * Strong written and verbal communication skills. * Ability to thrive in a fast-paced environment while prioritising high-value shipments and tasks with precision. * Exceptional attention to detail, ensuring every item is handled with care and exacting standards. * High level of professionalism, discretion, and integrity when managing valuable assets. * Alignment with Nivoda's company values, culture, and commitment to excellence. PREFERRED QUALIFICATIONS * Experience in the diamond, gemstone, or jewellery industry. * Familiarity with customs regulations, export/import documentation, or duty compliance. * Experience writing SOPs or BRDs in a cross-functional environment. * Exposure to BI or reporting tools (ThoughtSpot, Trevor, or similar). * Prior experience managing carrier relationships (FedEx, Brinks, or similar). * Familiarity with AI tools (e.g. Claude) to support reporting, documentation, and process improvement workflows.