Solutions Engineer (German-speaking)

Neural Concept

About the Role The mission of Neural Concept’s Application Engineering team is to help our customers solve their most complex engineering challenges. We collaborate closely with engineering and design teams within the automotive, aerospace and energy industries, understand their challenges and pains, and help them identify solutions to accelerate their conception processes. We leverage our platform to unlock the value of the most complex computer-aided engineering datasets and to create a direct impact on product design processes. Using 3D deep learning and engineering intelligence, we empower our customers to develop better products faster. As a key player in the Application Engineering Team, your mission will be to help industry leaders to redefine their product design workflow with cutting-edge technologies. Your expertise should establish trust and admiration from our customers by delivering high-quality technical work. This is a chance to be at the intersection of engineering and AI, working with top-tier customers worldwide while shaping how the industry evolves. If you are interested in feeling firsthand the fast progress of engineering, this is the team for you. What you will do * You will run projects together with our customer’s engineering teams, analyze and process engineering data using our platform and python libraries, and develop tailored solutions and workflows * You will apply our machine- and deep-learning workflows to different engineering/physics problems, as well as deliver proofs-of-concept demonstrating how our technology creates value in CAD, CAE, and manufacturing. * You will train customer teams to effectively use our methods and platform, ensuring smooth AI adoption into their workflows. * You will work closely with our developers to translate customer needs and feedback into product improvements. Who you are * You are eager to tackle real-world challenges through machine learning and automation, with a passion for reshaping how engineering is practiced by industry leaders * You hold a Master’s or PhD degree in Engineering, Applied Mathematics, or Physics * You have an excellent understanding of both Engineering and Machine Learning (strict requirement) * You have strong experience with Python programming, and experience with machine learning and deep learning frameworks and libraries (strict requirement) * You have experience with simulation. Industry experience in CAD / CAE (CFD, FEM, etc) modelling is a plus * You can convey technical concepts to both technical and non-technical stakeholders in a clear and compelling way * You have excellent communication skills, enjoy working with people, and feel comfortable in the customer-facing role * You are fluent in English and German (preferably native) What You Get * Work with a world-class technology team – our engineers are top-notch, and we always aim for excellence. * Benefit from a competitive salary and rewarding opportunities as we continue to scale. * Thrive in a collaborative, multicultural environment where your work is visible and recognized. * Develop professionally alongside talented colleagues who share knowledge freely and support one another. * Make a global impact by helping customers shift to AI-assisted design, making innovation faster, smarter, and more sustainable. * Balance life and work with a hybrid model and flexible hours—we care about results, not rigid schedules. WE'RE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER, AND WE'RE COMMITTED TO BUILDING A DIVERSE AND INCLUSIVE ENVIRONMENT WHERE YOU CAN THRIVE.

Hawk

About Us  Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.  Your Mission As Support Analyst, you will serve as the frontline technical and functional expert for customers using the Hawk platform, ensuring a seamless user experience. You will provide expert guidance on rule configuration, user management, workflows, and integration troubleshooting via our ticketing system while collaborating with internal teams to resolve complex issues. We are seeking a proactive problem solver, who can communicate effectively with technical and non-technical stakeholders fluently in German and English and ensure high customer satisfaction. Your Responsibilities * Provide timely, high-quality support for customers via our ticketing system, assisting with rule configuration, user management, workflow optimization, and integrations. * Troubleshoot rule behaviour and configuration issues and investigate why alerts trigger (or don’t) and identifying root causes across data, configuration, and platform behaviour. * Diagnose, prioritize, and resolve system errors, collaborating with engineers and product teams to identify root causes and implement fixes. * Notify customers of incidents, document root cause analyses in collaboration with engineers, and ensure clear communication throughout the resolution process. * Work closely with internal teams to resolve complex issues, escalate critical cases, and relay customer feedback for product improvements. * Participate professionally in international video conference calls, providing clear, concise explanations of technical issues and solutions to a diverse customer base. * Develop comprehensive documentation for both technical and non-technical users, ensuring clarity in troubleshooting steps, platform functionality, and best practices. * Apply your understanding of Fraud Prevention, Compliance, and/or Payments Processing to guide customers effectively in a highly regulated and complex environment. Your Profile * 3+ years of experience in technical support, application support, or a customer-facing technical role. * Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (or equivalent experience). * Strong analytical and troubleshooting skills, with the ability to diagnose issues in SaaS applications. * Experience working with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and monitoring tools. * Ability to explain complex technical concepts to both technical and non-technical users. * Familiarity with financial crime prevention, fraud detection, compliance, or payments processing is highly desirable. * Strong verbal and written communication skills, particularly in a customer-facing role. * Highly organized, able to prioritize tasks effectively in a fast-paced environment. * Comfortable participating in international calls across multiple time zones. * German and English fluency Preferred Qualifications * Experience in AML, Fraud Prevention, or Compliance platforms * Familiarity with cloud-based platforms, APIs, and integrations * Previous experience in a SaaS, FinTech, or RegTech company

Hawk

About Us  Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.  Your Mission: We are seeking a highly skilled and technically strong (Senior) Information Security Officer to join Hawk’s Information Security function. This role is critical to maintaining trust with our customers, supporting pre-sales and sales engagements, and ensuring Hawk remains compliant with security standards such as ISO 27001. You will act as a key technical and communication bridge between customers, auditors, internal teams, and our security tooling landscape. From managing security enquiries and RFPs to strengthening our ISMS and improving endpoint and access security, you will play a vital role in safeguarding Hawk’s platform, data, and operations. This is an ideal opportunity for someone who combines excellent communication skills and strong security fundamentals, with the ability to operate confidently with both technical and non-technical stakeholders. Fluent German is essential for this role due to regular engagement with German-speaking customers. Key Responsibilities: Customer & Pre-Sales Security Support * Respond to security questionnaires, RFPs, and due-diligence requests in collaboration with Sales and Pre-Sales. * Participate in customer calls to explain Hawk’s security posture and answer technical, compliance, and infrastructure-related questions. * Represent Hawk’s security capabilities clearly and confidently to regulated financial institutions. ISMS & Compliance (ISO 27001) * Support the ongoing operation and improvement of Hawk’s ISMS, ensuring alignment with ISO 27001 controls and underlying processes. * Assist in internal audits, evidence gathering, and risk assessments. * Help maintain certification readiness by driving documentation, process adherence, and corrective actions. Platform & 3rd-Party Security Oversight * Monitor the security posture of Hawk’s corporate tools, infrastructure, and integrations. * Support vendor assessments and due diligence for security-related tools. * Collaborate with Engineering, IT, and InfoSec to strengthen platform and enterprise security baselines. Cross-Functional Collaboration & Stakeholder Communication * Work closely with Information Security, IT, Engineering, Sales, Customer Success, and Procurement teams. * Translate complex technical and security concepts into clear explanations for both technical and non-technical audiences. * Contribute to internal security awareness, documentation, and operational processes. Your Profile: Technical Experience & Skills: * 5+ years of hands-on experience in Information Security, IT Security, or a related GRC role within a B2B tech or SaaS environment * Proven experience operating and improving an ISMS aligned to ISO 27001, including policy development, risk assessments, internal audits, and certification maintenance * Working knowledge of additional regulatory and compliance frameworks — SOC 2, DORA, and NIS 2 * Solid understanding of IT security fundamentals: authentication, endpoint security, encryption, network basics * Good technical competence across multiple operating systems (macOS, Windows, Linux) * Experience coordinating with external auditors, certification bodies, and regulators * Relevant certifications highly desirable (e.g., ISO 27001 Lead Implementer/Auditor, CISSP, CISM, CRISC, CompTIA Security+) Communication & Stakeholder Management: * Fluent German and English — mandatory due to regular engagement with German-speaking customers, auditors, and regulators * Ability to articulate complex security and compliance topics clearly to diverse audiences (engineers, customers, auditors, leadership) * Strong documentation skills with attention to accuracy, consistency, and audit-readiness Bonus: * Experience with identity and access management tools (e.g., JumpCloud, Okta), MDM solutions, and enterprise security platforms * Exposure to 3rd-party risk management, vendor security assessments, or SaaS security tooling * Experience supporting security questionnaires, RFPs, or due-diligence calls with regulated financial customers * Familiarity with data protection requirements (GDPR) in a security context * A proactive, structured, and collaborative approach with the ability to balance multiple priorities in a fast-paced environment