Working Student Operations & Fleet Planning (m/w/d)

M-KOPA

WE ARE LOOKING FOR A CUSTOMER PERFORMANCE INTERN TO SUPPORT OUR MOBILITY OPERATIONS TEAM IN MANAGING CUSTOMER RELATIONSHIPS, LOAN REPAYMENTS, AND FLEET PERFORMANCE AS WE SCALE OUR E-MOBILITY BUSINESS ACROSS AFRICAN MARKETS. ''This role offers the opportunity to gain hands-on experience in fintech operations at the intersection of mobility and financial inclusion. You'll support customer outreach, debt collection, and fleet management activities that help thousands of customers build credit while accessing income-generating assets, working alongside experienced professionals in collections, operations, and customer success'' ABOUT US We foster a culture where operational excellence meets genuine care for customer outcomes. Our team values data-driven decision-making, collaborative problem-solving, and processes that balance business performance with customer dignity. You'll gain practical experience in how collections, fleet management, and customer performance tracking directly contribute to both business sustainability and financial inclusion, working at the intersection of fintech and e-mobility. At M-KOPA, our Mobility business isn't just about asset financing—it's about enabling economic opportunity through responsible lending and customer support that helps people succeed. IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: * Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits * Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules * Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members * Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately * Maintaining accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk) * Supporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues * Assisting with routine driver-related issues and helping facilitate communication with external stakeholders * Helping identify and track customers with overdue payments and supporting documentation for recommended actions * Assisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities * Contributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities * Following company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance This is an internship role based in Nairobi, Kenya. YOUR APPLICATION SHOULD DEMONSTRATE: * Proven experience in collections, fleet management, or customer performance roles * Strong communication skills, especially in handling difficult customer interactions with empathy and professionalism * Ability to manage field operations, including interacting with local law enforcement and community leaders * Proficiency with data tracking systems and reporting tools (e.g., Excel, Freshdesk) * High attention to detail and ability to multitask in a fast-paced environment * Willingness to travel and work flexible hours as operational needs require * Familiarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage * Understanding of or interest in fintech and financial inclusion is desirable If the above is of interest to you, please apply. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

MOIA

JOIN US AS A (SENIOR) VEHICLE READINESS MANAGER (ALL GENDERS) IN OUR GLOBAL VEHICLE MANAGEMENT TEAM AND HELP SHAPE THE FUTURE OF AUTONOMOUS MOBILITY! MOIA’s Global Vehicle Management Team ensures on-time fleet deployment, smooth vehicle commissioning and uptime-focused service and spare parts support throughout the vehicle lifetime for customers across the EU and the US.   As a cross-functional, fast-moving team, we are part of the commercial side of the organisation and work closely with all relevant teams, enabling the customer and operator of the AD fleet, the service partner network responsible for servicing and maintaining the vehicles, and the software units, making sure that the vehicles are ready to run at all times.   In short: We bring MOIA’s pioneering AD vehicle to life — reliably, globally, and ready to scale.  Want to learn more about our turnkey solution for autonomous mobility? Have a closer look at our product video here.  As a Vehicle Readiness Manager, you are responsible for planning, coordinating, and optimizing vehicle deployment and readiness across locations, customers, and operational use cases. The role ensures that vehicles are available in the right place at the right time and meet the operational, technical, and service-related requirements needed for deployment.  This position sits at the interface between operations, service and maintenance, logistics, and commercial teams, with a strong focus on structured planning, operational readiness, and cross-functional alignment. It is well suited for profiles with experience in vehicle operations, fleet deployment, launch, readiness, or related planning functions in automotive or mobility environments.  WHAT YOU WILL DO * Plan and steer vehicle deployment, redeployment, and relocations across sites and customers.  * Translate demand forecasts and operational requirements into executable fleet plans.  * Allocate vehicles to meet utilization targets, capacity constraints, and customer commitments.  * Ensure the right vehicle mix per location and use case, including timing and readiness.  * Balance fleet availability with service and maintenance capacity; flag gaps and bottlenecks early.  * Coordinate vehicle movements with operations, service & maintenance, and logistics providers.  * Schedule deployments considering maintenance status, compliance, and operational readiness.  * Support launch planning for new sites, customers, and services with clear deployment scenarios.  WHAT WILL HELP YOU TO FULFILL YOUR ROLE  * Several years of experience in vehicle operations, fleet deployment, launch, readiness, or a comparable role within automotive, mobility, or another operational environment that requires managing assets or scarce resources.  * Experience translating operational demand, business priorities, and resource constraints into executable plans and clear deployment scenarios.  * Strong understanding of vehicle resource deployment and operational readiness, including the coordination of maintenance, service capacity, logistics, and timing dependencies.  * Hands-on, builder mentality with the ability to create structure from scratch, develop practical tools, and establish scalable processes in evolving environments.  * Proven ability to work cross-functionally with operations, service, logistics, and other stakeholders to ensure smooth execution and timely issue resolution.  * Good understanding of the end-to-end vehicle lifecycle and the operational impact of planning decisions on availability, utilization, service quality, and cost efficiency.  * Strong planning, coordination, and communication skills, with the ability to drive clarity, prioritization, and alignment in fast-moving and evolving environments.  We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.

Crossmedia

WHO WE ARE Crossmedia is the global media independent. We’re committed to doing media and business the right way, guided by the principles of TRUST, REASON and the Pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul.  We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients' greatest business challenges. The Pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues’ professional & personal wellbeing and growth. It’s why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age’s Best Places to Work for the past seven years in a row.   We have offices in the US in New York and Philadelphia, with employees across 25+ states, as well as in London and Germany.  Our client roster includes U.S. Bank, Invesco, Newell Brands, NASCAR, Planet Fitness, American Cancer Society, Ricola, Herschend Family Entertainment, Edible Arrangements and more.       YOUR ROLE  As a champion of media investment, the Group Director, Integrated Investment lead is responsible for delivering innovation and excellence in work.  You are responsible for overseeing strategic media investments for clients across Video/CTV, Local TV/Audio, OOH/Print, Display, Native, Social, Search, and Programmatic. The Group Director, Integrated Investment manages strategic partnerships as part of Crossmedia’s Enterprise Partnership Program (EPP) across all channels. This role serves as the central representative of all Centers of Excellence (CoEs) within our OneMarketplace team, facilitating communication with clients, account teams (media planning) and other departments.  *Must have proximity to our NY office - we work in a hybrid manner RESPONSIBILITIES  * Investment Strategy * Bring investment expertise in strategic and tactical planning uniting across all channels  * Create overall strategic investment roadmap, innovation, and around-the-corner must-haves and watchouts. * Lead budget investment - tactical recommendations and evolutions * Stay up to date on the industry and evolving media landscape across channels * Define the right investment strategy by choosing the right platforms and buying methods (i.e. social platforms, direct v. pmp, utilizing enterprise partner deals, bringing in Crossmedia solutions, addressable audiences) in conjunction with Centers of Excellence and planning/audience teams * Central Investment Representation * Be the central lead representing total investment – collaborating with account, strategy, analytics, audience, etc. practices upstream * Lead cross-channel investment POVs on the marketplace * Lead client and marketplace communications, representing all centers of excellence * Investment Activation * Manage agenda, timeline, and delivery of all client media activation; ensure priorities are clear and staff is working to their total capacity & efficiency. * Manage workflow, communication, and day-to-day account buying accountability and activity * Lead RFPs including ideation, issuance, assessment, and negotiations * Steward buys such as buying platform input, maintenance, budget tracking * Manage reporting & reconciliation: Insight Amplification, Accuracy, QA, actualization, and forecasting * Partnerships: * Develop long and short-term strategic partnership plans—includes maintaining working relationships with partners, * Managing joint business plan negotiations, etc. (across Google, Social partners, etc.) * Manage and negotiate partnership commitments, added value, etc., across direct, PMPs, etc. * Be a key point of deal decision-making, including escalation:  the investment director will have the authority to evaluate any proposed deal of significance. * Team Leadership * Develop clear cross-channel priorities and ensure teams work together effectively to achieve them. * Architect and oversee efficient and effective business processes, including presentations and partnering with multiple teams, e.g., Ad Ops, Operations, and Analytics  REQUIREMENTS: * 12 + years of media experience, with an emphasis on investment. * A strong media foundation across all channels. * Significant experience in client-facing roles, including serving as the primary point of contact for high-profile clients * Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively * Strong leadership and empathy/mentoring skills to inspire and develop team members, ensuring high performance and professional growth * Possess an entrepreneurial mindset, enthusiastic about developing the agency with new tools, ideas, and opportunities * Keen awareness of the latest trends and developments in media with a commitment to continuous learning and adaptation * Management, negotiation, and implementation of partnership commitments, added value, etc. * Must have proximity to our NY office - we work in a hybrid manner, with an expectation of being in-office 2-3 days a week.  Salary range $150k - 165k. Compensation is determined on the skills, qualifications, certifications, tenure in the industry and experience of the applicant along with the requirements of the position.   CROSSMEDIA BENEFITS Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including: * Flexibility to work in hybrid manner with in-office and work from home options (depending on role).  * Open/Flexible PTO with US & UK specific policies  * Sponsored healthcare options and agency-wide physical & mental health support  * 401k with company match (USA), and generous Pension (UK)  * Paid sabbatical at significant milestone anniversaries * Generous paid parental leave policy * Life milestone recognition & support * The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development) * Cell phone/tech reimbursement * Student Loan payment plan (US) * Tuition reimbursement * Learning & Development and training programs * And burgers – lots and lots of burgers   COMMITMENT TO DIVERSITY AND INCLUSION Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation. Crossmedia is committed to providing equal employment opportunities and creating a diverse and inclusive company culture and that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other basis prohibited by applicable federal, state, or local law.  All job requirements are subject to possible revision to reflect changes in the position requirements, business necessities and/or to reasonably accommodate individuals with disabilities. Essential and other job functions are subject to modification. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with laws in the US and UK ). Continued employment remains on an “at-will” basis.” Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions in compliance with the American with Disabilities Act of 1990 (US based)  Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  * Prolonged periods of sitting at a desk and working on a computer. Must be able to remain in a stationary position 50% of the time. * Ability to stand, bend, and reach * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * The ability to observe details at close range (within a few feet of the observer). In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Crossmedia, please email people.team@xmedia.com.  (US based candidates).