Front Office Agent – Soho Roc House, Mykonos

Soho House

We are looking for an energetic, personable, and service-driven Club Receptionist to become the welcoming face of Soho House Mumbai. As the first point of contact for our members and guests, you will play a key role in creating memorable experiences and ensuring every interaction reflects the warmth, personality, and service standards of the House. This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys building relationships, and takes pride in delivering exceptional guest experiences. WHAT YOU'LL DO * Welcome members, guests, and visitors with confidence, warmth, and professionalism. * Manage reservations, enquiries, guest arrivals, and member requests across multiple House outlets. * Handle incoming calls and ensure enquiries are directed efficiently. * Support members with bookings, recommendations, and personalized service. * Coordinate guest lists and assist with events, screenings, and rooftop activations. * Take In-Room Dining orders and maintain knowledge of menus, events, and House offerings. * Act as a brand ambassador, creating positive first and lasting impressions. * Collaborate closely with operational teams to ensure seamless member experiences. WHAT WE'RE LOOKING FOR * Passion for hospitality, lifestyle, and guest experience. * Excellent communication and interpersonal skills. * A confident and engaging personality. * Ability to remain calm and professional in a busy environment. * Strong attention to detail and organizational skills. * Previous experience in reception, front office, guest relations, membership, or hospitality is preferred. If you enjoy connecting with people, creating memorable experiences, and being at the heart of a vibrant members' community, we'd love to hear from you.

Soho House

Nous recherchons un(e) Apprenti(e) réceptionniste pour accompagner notre réception au quotidien et effectuer des tâches administratives, suivi des réservations et répondre au téléphone. En tant qu'apprenti(e) réceptionniste, vous serez le premier interlocuteur pour accueillir notre clientèle. Vous devrez apporter votre soutien administratif aux équipes et coordonnerez les activités de la réception, distribution du courrier, redirection des appels téléphoniques. De part vos fonctions, vous saluerez toutes les personnes qui séjournent et se rendent dans notre établissement. Vous délivrerez un service de qualité, chaleureux et devrez faire face aux situations d’urgence de manière rapide et efficace. Vous travaillerez en équipe, capable d’assurer plusieurs tâches en même temps et de faire preuve de flexibilité. Vos missions et responsabilités consistent à assurer que la réception accueille tous les clients, de manière chaleureuse et positive et exécute toutes les tâches administratives consciencieusement. Vos missions : * Saluer et accueillir la clientèle dès son arrivée dans l’établissement * Diriger les clients vers la personne, l’espace de restauration, les bureaux appropriés * Répondre, filtrer et transférer les appels téléphoniques entrants * S’assurer que l’espace de travail de la réception est constamment bien rangé et que les fournitures de bureau ne soient pas manquantes (faire les commandes et l’inventaire) * Connaître l’ensemble des services et offres de l’établissement pour fournir des informations précises aux clients (téléphone / e-mail) * Faire le décompte de la caisse et les opérations d’encaissement/décaissement * Recevoir, trier et distribuer le courrier/livraison quotidiennement * Maintenir la sécurité des bureaux en suivant les procédures de sécurité et en contrôlant les accès via la réception (délivrance des badges visiteurs, etc.) * Organiser le séjour des clients (voyage, hébergement, etc.) * Tenir à jour les rapports Profil : * Etre à la recherche d'un apprentissage pour 1 année * Rythme 1 jour école 4 jours entreprise * Maîtriser les logiciels informatiques professionnels, le pack office et les tâches bureautiques * Suivre les standards de présentation personnelle * Avoir un bon relationnel et de solide compétence en communication écrite et verbale * Capacité à être proactif lorsque des problèmes surviennent * Être bien organisé(e), savoir bien gérer son temps et les priorités * Avoir une bonne présentation personnelle en accord avec nos standards * Démontrer un sens du service élevé Avantages : * Contrat de 39h hebdomadaire – journée en continu (sans coupure) * Jours fériés garantis dès l'embauche * Service de taxi Bolt à partir de minuit et demi (cagnotte mensuelle de 240€ à 320€) * Cafétéria en interne avec repas à disposition * Soho Friends Membership (nuit à prix préférentiel, 50% de réduction sur l’addition…) * Prime d'ancienneté * Uniforme fourni * Remboursement du titre de transport (50%) * Mutuelle d'entreprise avec options disponibles * Cours de sport et de bien-être collectifs (running, yoga, boxe, HIT...) * Projection de film mensuelle au Cabaret et diverses activités sociales (tournois de pingpong, afterwork…) * Programme de formations et opportunités de développement de carrière * Tarifs préférentiels sur les produits Cowshed et Soho Home * Avantages de la House

Soho House

SOHO FARMHOUSE IBIZA Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.   The Role… We are seeking an experienced Guest Services to join our team at Soho Farmhouse Ibiza. As a Guest Services you will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.   * Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. * Processes reservations for other outlets such as spa and restaurant. * Assists in answering any member or guest queries via telephone or email * Processes reservations from the sales office, other hotel departments, and travel agents * Knows the type of rooms available as well as their location and layout * Knows the selling status, rates, and benefits of all packages plans * Communicates reservation information and all special requests to the front desk * Processes cancellations and modifications and promptly relays this information to the front desk * Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests * Prepares expected arrival list for front office use * Updates member and guests’ profiles * Handles daily correspondence. Responds to inquiries and makes reservations as needed * To be aware of all front office procedures * Willing to undertake any reasonable request made by management in any other areas of the house * Build a positive relationships with members and guest. * Communicate and red flag any feedback to the management team. * Influence a fun and positive atmosphere by being approachable and professional. * Well- versed on standard operating procedures, menus, amenities and pricing.   What we are looking for in a Guest Services?.. A successful Guest Services for Soho Farmhouse Ibiza will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  * Strong attention to details * Excellent customer service * Organised and reliable * Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions * Excellent interpersonal, communication and problem solving skill * Team player who communicates well with all colleagues * Punctual, reliable and trustworthy * Sense of urgency * Yes, yes, yes mentality * Have a genuine passion for food and beverage * Flexible and available to working both opening and closing shifts when required * Fluent in English & Spanish (other languages are highly valued) Physical Requirements: * Must be able to seize, grasp, turn and hold objects by hand * Able to work on your feet for at least 8 hours * Occasionally kneel, bend, crouch and climb as required WE REQUIRE THAT YOU HAVE ACCOMMODATION ON THE ISLAND Benefits.. Soho House offers competitive compensation packages for our Guest Services that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career. * Nutritious meals whilst on shift * Continuous training to develop yourself personally and professionally Who We Are.. We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers . We’d love you to come on board as our next Guest Services!   NO OFRECEMOS ALOJAMIENTO/ACCOMODATION NOT PROVIDED