Field Marketing Officer

M-KOPA

WE ARE LOOKING FOR A CUSTOMER PERFORMANCE INTERN TO SUPPORT OUR MOBILITY OPERATIONS TEAM IN MANAGING CUSTOMER RELATIONSHIPS, LOAN REPAYMENTS, AND FLEET PERFORMANCE AS WE SCALE OUR E-MOBILITY BUSINESS ACROSS AFRICAN MARKETS. ''This role offers the opportunity to gain hands-on experience in fintech operations at the intersection of mobility and financial inclusion. You'll support customer outreach, debt collection, and fleet management activities that help thousands of customers build credit while accessing income-generating assets, working alongside experienced professionals in collections, operations, and customer success'' ABOUT US We foster a culture where operational excellence meets genuine care for customer outcomes. Our team values data-driven decision-making, collaborative problem-solving, and processes that balance business performance with customer dignity. You'll gain practical experience in how collections, fleet management, and customer performance tracking directly contribute to both business sustainability and financial inclusion, working at the intersection of fintech and e-mobility. At M-KOPA, our Mobility business isn't just about asset financing—it's about enabling economic opportunity through responsible lending and customer support that helps people succeed. IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: * Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits * Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules * Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members * Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately * Maintaining accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk) * Supporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues * Assisting with routine driver-related issues and helping facilitate communication with external stakeholders * Helping identify and track customers with overdue payments and supporting documentation for recommended actions * Assisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities * Contributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities * Following company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance This is an internship role based in Nairobi, Kenya. YOUR APPLICATION SHOULD DEMONSTRATE: * Proven experience in collections, fleet management, or customer performance roles * Strong communication skills, especially in handling difficult customer interactions with empathy and professionalism * Ability to manage field operations, including interacting with local law enforcement and community leaders * Proficiency with data tracking systems and reporting tools (e.g., Excel, Freshdesk) * High attention to detail and ability to multitask in a fast-paced environment * Willingness to travel and work flexible hours as operational needs require * Familiarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage * Understanding of or interest in fintech and financial inclusion is desirable If the above is of interest to you, please apply. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Moniepoint

Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. JOB PURPOSE As People Business Partner, Kenya, you will act as the dedicated People Business Partner (PBP) for Moniepoint Kenya. This is a hands-on, builder role - ideal for a strategic, experienced People Business Partner or early-stage People leader who wants real ownership. You will take the strong foundations already in place and evolve them to support a fast-moving, regulated fintech business. This role partners with Moniepoint's Kenya CEO to design and implement people initiatives that strengthen performance, engagement, and organizational capability. KEY RESPONSIBILITIES * Partner with Moniepoint Kenya CEO to operationalize people plans, ensuring alignment with organizational goals and talent priorities. * Manage day-to-day employee lifecycle matters in partnership with People Operations and Employee Relations. * Coach line managers on performance management, feedback, and team engagement. * Analyze people metrics (attrition, engagement, performance) to identify local trends and propose solutions. * Support organizational design, workforce planning, and change initiatives. * Collaborate with COEs (Talent Management, Total Rewards, Learning, ER) to deliver enterprise programs into Moniepoint Kenya. * Act as a culture champion, driving inclusion and accountability through daily interactions. QUALIFICATIONS * Bachelor's degree in Human Resource Management or related field * 10+ years HR experience, including 5+ years in HRBP or advisory role. * Proven capability working as a People Business Partner in a fast moving organization. * Sound understanding of Kenyan labour laws and regulations. * Analytical mindset with ability to interpret data trends. * Registered member with the Institute of Human Resource Management (IHRM) * CHRP-K certification PREFERRED QUALIFICATIONS * Experience in fintech, banking, or digital environments. * Exposure to organization-wide HR transformation or scaling initiatives. About You * You’re a strategic operator who balances business acumen with people insight. * You see patterns in data, behaviors, and structure — and use them to shape decisions that build capability and performance at scale. * You’re confident in influencing senior leaders, framing complex people issues in business terms, and driving clarity where ambiguity exists. * You collaborate fluidly across COEs, ensuring that enterprise initiatives translate into meaningful impact on the ground. * You’re known for your sound judgment, calm under pressure, and ability to hold leaders accountable while strengthening trust. * Above all, you elevate the people function — turning strategy into measurable outcomes that advance both culture and commercial success. WHAT SUCCESS LOOKS LIKE  * You are recognized as a strategic partner by the senior leadership team, you shape the long-term organizational and talent strategy. * You have designed and implemented business unit-specific people strategies that demonstrably contribute to achieving core business objectives (e.g., market expansion, product innovation, operational efficiency). * Your influence extends to shaping company-wide HR policy and program design, providing crucial business context and feedback to Centers of Excellence (COEs). * You have successfully led the end-to-end deployment of multiple COE-led strategic initiatives across organizations, ensuring high-quality execution, sustained adoption, and demonstrable positive impact on key people metrics. * Your proactive people risk mitigation and strategic workforce planning result in a highly stable, engaged, and optimally structured talent base that is ahead of the curve in meeting future business needs.

Pharo Management

Africa Analyst Company: Pharo Management is a leading global macro hedge fund with a focus on Emerging Markets. Founded in 2000, the firm currently manages approximately $8 billion in assets across four funds. Pharo trades foreign exchange, sovereign and corporate credit, local market interest rates, commodities, and their derivatives.  Our investment approach combines macroeconomic fundamental research as well as technical analyses. Pharo has offices in London, New York, Hong Kong, and Abu Dhabi, and employs a diverse, dynamic team of 140 professionals representing over 20 nationalities and 30 languages. We are united by our founding values of excellence, curiosity, collaboration, respect, humility, and creativity.  We are passionate about what we do and are committed to attracting the best and brightest talent. Job description: This is an exciting opportunity to join a highly successful company as an Africa Analyst. Based in Nairobi, this dual role will involve, firstly, assisting the economics research team in their coverage of the region, and, secondly, performing some groundwork on structured credit analysis. The successful candidate will: * Be the eyes and ears on the ground for the economists based in London * Cover the news flow for the region to support the research team * Gather market intelligence on local market trading * Provide support in the quantitative efforts, including assisting with credit analysis and with the gathering and preparation of data * Collaborate with portfolio managers in creating investment strategies * Foster productive partnerships with colleagues both locally and internationally Required qualities and skills: * Bachelor’s degree in Mathematics, Economics, Statistics, or a related field * Up to three years’ work experience at a top tier financial services institution, ideally gained within structured finance or in the macroeconomic space * Strong in quantitative analysis * Very good level of proficiency in Python or R * Experienced user of Microsoft Excel * Excellent communication skills so that you can share and explain your work to others * Ability to communicate fluently in English * Self-motivated with the ability to work autonomously * Keen interest in economics and financial markets