Senior Technical Business Analyst - FINTECH / NEW YORK - salary up to 200K depending on experience

Fonoa

Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax. We operate across 120+ countries, with clients going live in weeks, if not days. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Rated 4.5/5 stars and a High Performer on G2 and 4.6/5 stars on Gartner Peer Insights. Find out more: www.fonoa.com About the Role As Head of Product Marketing, you'll own the product marketing function end-to-end as a senior individual contributor. You'll translate the AI Tax Operating System strategy into positioning, launch narratives, sales assets, and competitive plays — shipped on a release-by-release basis cadence. You'll sit at the intersection of Product, Sales, and Marketing — the connective tissue that turns complex regulatory and technical concepts into clear, compelling value for our buyers. A key part of this role is driving a narrative shift: moving Fonoa's GTM from compliance-first messaging to business transformation, so we speak directly to the CFO as our executive buyer. This is a hands-on IC role with no direct reports. It is a high-visibility, founder-level role, partnering closely with Product, Revenue, and Customer Success across EMEA and the Americas. What You'll Own * Product narrative & positioning. Own the category frame (Tax Operating System) and evolve the messaging discipline across Know, Act, and Prove as the product ships. * Go-to-market & launches. Own launch PMM for our 2026 AI product releases Intelligence, Agents, Audit, and the MCP Tax Server. For each: external narrative, sales talk track, battle cards, and analyst angle. * Competitive positioning. Own how we talk about our competitive landscape — from Vertex, Avalara, and ONESOURCE to Anrok, Harvey, and TaxGPT. Keep battle card live and usable. Have a point of view, not just a summary. * Sales enablement. Own the PMM half of enablement — first-call deck, persona one-pagers, module decks, objection-handling guides, and ROI framing. Make sure every commercial team member tells the same story. * Pricing & packaging narrative. Partner with Finance and Product to frame pricing across our enterprise ACV motion, emerging PLG tier, and usage-based AI pricing. * Proof-point development. Turn customer outcomes into crisp case studies, reference quotes, and solution-outcome numbers that replace feature-first selling. * Voice of the market. Read competitor releases, listen to sales calls, and feed patterns back into messaging and roadmap. Pattern recognition, not market research. Who We're Looking For * 5–8 years of B2B product marketing experience, ideally at a high-growth SaaS, * API-first, or fintech company at Series B to D stage. Scale-up experience strongly preferred. * Dual-buyer experience. You've marketed to both a technical buyer (engineers, CTOs) and a business buyer (CFOs, finance leaders) in the same company — not one or the other. * Has lived through a major repositioning — where the messaging, pitch, website, and competitive frame all had to change at once. You can describe specifically what you owned. * Has shipped an AI product narrative recently and understands the difference between selling AI and selling the infrastructure it runs on — this is the exact Fonoa framing. * A strong, precise writer. Direct, human, zero corporate filler. Writing is the first screen. * Competitive by instinct. You can name competitors with a specific point of view and have a draft response ready the same day they make a move. * Ideally have been a founding or first PMM — this is non-negotiable. You know what it means to build the function, not just inherit it. Bonus: an eye for design and the ability to give sharp feedback on decks, one-pagers,and product collateral. Fonoa is committed to fair and equitable compensation practices. The US base salary range for this full-time position is $220K -$280K + equity + benefits, and represents Fonoa’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on a variety of factors unique to each candidate, including but not limited to, the candidate’s years of experience, qualifications, relevant skill set, certifications, and geographic office location. Pay ranges may vary in different regions based on local market conditions and cost of labor. To learn more about life at Fonoa and our benefits, please visit fonoa.com/careers. Additional Information Equal Opportunity Statement At Fonoa, we seek candidates from a wide range of backgrounds and perspectives, and we are proud to be an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, creed, gender, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, military or veteran status, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender expression or identity, sexual orientation, citizenship, or any other legally protected status. Fonoa is committed to fostering an inclusive and accessible workplace where everyone has the opportunity to thrive. We comply with the requirements of all applicable California and federal employment laws, including those protecting disabled individuals. If you require a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us via email at people-ops@fonoa.com and describe the specific accommodation needed due to a disability-related limitation. Examples of reasonable accommodations include, but are not limited to: * Receiving application materials in an alternate format * Conducting interviews in an accessible location * Being accompanied by a service animal * Having a sign language interpreter present during interviews We respond to accommodation requests within three business days. Please note that non-disability-related inquiries, such as application status follow-ups, may not receive a response through this channel. Fonoa will not discharge or otherwise discriminate against employees or applicants for discussing or disclosing their own pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions may not disclose this information to others who do not have access, unless it is: * In response to a formal complaint or charge * In furtherance of an investigation, proceeding, hearing, or legal action * Consistent with Fonoa’s legal obligations to disclose such information #LI-Hybrid   As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value. This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements. Duties Client Outcomes & Delivery • Own the end-to-end client success plan from sales support, to implementation through to scale and steady state. • Ensure clients achieve their contracted account volumes within agreed milestones, timelines, and budgets. • Act as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA. • Proactively identify risks to delivery, adoption, or timelines and drive mitigation plans across internal and client teams. • Monitor and analyse client product usage, forecasting key account metrics. Client Engagement & Governance • Following the Vault Delivery Framework, establish and run robust account governance, including steering committees, operational forums, and executive engagement. • Own CSAT, including measurement, action planning, and continuous improvement. • As part of the governance model and ensuring compliance with Thought Machine Support requirements, define the Target Operating Model for support as early on in the engagement as possible. • As part of being accountable for the client success plan, lead Quarterly Business Reviews (QBRs), demonstrating progress against milestones, value delivered, and forward roadmap. • Build trusted relationships with senior client stakeholders across business, technology, and operations. • Ensure Client production readiness is complete and signed off by all stakeholders for all go live events including upgrades, particularly the issue of SPM’s (Service Procedure Manuals) and the acceptance into support by the Thought Machine Support organisation. Support & Platform Stability • Act as the escalation point for support issues, ensuring the support organisation resolves defects and incidents in a timely and transparent manner. • Work with the assigned client support lead to track and communicate bug resolution, root cause analysis, and preventative actions to clients. • Work with the assigned client support lead to ensure platform stability and service quality meet contractual and regulatory expectations. Commercial & Financial Ownership • Own the P&L for all paid services delivered to the client, ensuring services are delivered profitably or within the understood company investment envelope for a specified outcome to assure client success. • Maintain overall services profitability for the client, balancing issue remediation and client satisfaction, delivery quality, cost control, and long-term account value. • Oversee commercials related to professional services, managed services, upgrades, and Statements of Work (SOWs). • Work closely with the CCO office and Finance to forecast revenue, margin, and delivery costs. Growth & Sales Collaboration • Partner with the Account Director who is accountable for growing the account and expanding white space. • Support sales cycles by articulating and presenting the client journey — from onboarding to scale — tailoring the level of engagement to be as “hands-on” as the client desires depending on the nature of the engagement (client maturity, partner involvement etc.). • Identify expansion opportunities across modules, services, upgrades, and additional volumes to get the client to the contracted volume on the platform. • Contribute to renewals and contract extensions through demonstrated value and strong relationships. Upgrades & Roadmap Management • Oversee planning and execution of platform upgrades, ensuring minimal disruption and clear client communication. • Being the voice of the client to ensure alignment of client roadmaps and their required regulatory change with product evolution. • Ensure upgrades are delivered on time, within scope, and are commercially aligned. Requirements Essential • Proven experience delivering core banking transformation programmes, either: • On the vendor side (core banking / fintech provider), or • On the client side (bank, building society, or financial institution). • Strong understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations. • Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale, • Experience owning or influencing commercials, P&L, and services profitability. • Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads. • Excellent stakeholder management, communication, and executive-level presentation skills. Desirable • Experience in SaaS or cloud-based core banking platforms. • Background in professional services, client success, managed services, or large-scale systems integration. • Familiarity with regulated operating environments and supervisory expectations. Personal Attributes • Outcome-driven, commercially astute, and comfortable being held accountable, • Calm under pressure and effective in complex, multi-stakeholder environments, • Collaborative leader who can influence without direct authority, • Pragmatic problem-solver with a strong Client-first mindset. Benefits * Highly competitive salary * Healthcare, vision and dental * 25 days holiday * Unlimited paid safe and sick time * 401K matching (up to 7%) * $750 per year flexible spend benefit * Share options * Commuter Pass * Flexible Spending Account (FSA) * Life and long-term disability insurance * All the latest tech you need * A talented and experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value. This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements. Duties Client Outcomes & Delivery * Own the end-to-end client success plan from sales support, to implementation through to scale and steady state. * Ensure clients achieve their contracted account volumes within agreed milestones, timelines, and budgets. * Act as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA. * Proactively identify risks to delivery, adoption, or timelines and drive mitigation plans across internal and client teams. * Monitor and analyse client product usage, forecasting key account metrics. Client Engagement & Governance * Following the Vault Delivery Framework, establish and run robust account governance, including steering committees, operational forums, and executive engagement. * Own CSAT, including measurement, action planning, and continuous improvement. * As part of the governance model and ensuring compliance with Thought Machine Support requirements, define the Target Operating Model for support as early on in the engagement as possible. * As part of being accountable for the client success plan, lead Quarterly Business Reviews (QBRs), demonstrating progress against milestones, value delivered, and forward roadmap. * Build trusted relationships with senior client stakeholders across business, technology, and operations. * Ensure Client production readiness is complete and signed off by all stakeholders for all go live events including upgrades, particularly the issue of SPM’s (Service Procedure Manuals) and the acceptance into support by the Thought Machine Support organisation. Support & Platform Stability * Act as the escalation point for support issues, ensuring the support organisation resolves defects and incidents in a timely and transparent manner. * Work with the assigned client support lead to track and communicate bug resolution, root cause analysis, and preventative actions to clients. * Work with the assigned client support lead to ensure platform stability and service quality meet contractual and regulatory expectations. Commercial & Financial Ownership * Own the P&L for all paid services delivered to the client, ensuring services are delivered profitably or within the understood company investment envelope for a specified outcome to assure client success. * Maintain overall services profitability for the client, balancing issue remediation and client satisfaction, delivery quality, cost control, and long-term account value. * Oversee commercials related to professional services, managed services, upgrades, and Statements of Work (SOWs). * Work closely with the CCO office and Finance to forecast revenue, margin, and delivery costs. Growth & Sales Collaboration * Partner with the Account Director who is accountable for growing the account and expanding white space. * Support sales cycles by articulating and presenting the client journey — from onboarding to scale — tailoring the level of engagement to be as “hands-on” as the client desires depending on the nature of the engagement (client maturity, partner involvement etc.). * Identify expansion opportunities across modules, services, upgrades, and additional volumes to get the client to the contracted volume on the platform. * Contribute to renewals and contract extensions through demonstrated value and strong relationships. Upgrades & Roadmap Management * Oversee planning and execution of platform upgrades, ensuring minimal disruption and clear client communication. * Being the voice of the client to ensure alignment of client roadmaps and their required regulatory change with product evolution. * Ensure upgrades are delivered on time, within scope, and are commercially aligned. Requirements Essential * Fluent in Thai. * Proven experience delivering core banking transformation programmes, either: * On the vendor side (core banking / fintech provider), or * On the client side (bank, building society, or financial institution). * Strong understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations. * Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale, * Experience owning or influencing commercials, P&L, and services profitability. * Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads. * Excellent stakeholder management, communication, and executive-level presentation skills. Desirable * Experience in SaaS or cloud-based core banking platforms. * Background in professional services, client success, managed services, or large-scale systems integration. * Familiarity with regulated operating environments and supervisory expectations. Personal Attributes * Outcome-driven, commercially astute, and comfortable being held accountable, * Calm under pressure and effective in complex, multi-stakeholder environments, * Collaborative leader who can influence without direct authority, * Pragmatic problem-solver with a strong Client-first mindset. Benefits * Highly competitive salary * Healthcare * 25 days holiday and public holidays * Competitive maternity and paternity leave * $1,500 SGD per year flexible spend benefit * All the latest tech you need * A talented and experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.