Solutions Consultant - US

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI. AREAS OF OWNERSHIP: * Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds. * Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion. * Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features. * Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints. * Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds. * Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet. * Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts. * Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes. * Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound. WHO YOU ARE: * 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery. * “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa. * Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense. * Product thinking: built client-specific roadmaps aligned with platform strategy. * Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability. * Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports. * Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity. * Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor. NICE-TO-HAVE: * Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective. * Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb). * Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people). * Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech. * Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS. * AI/ML: LLM pipelines, agentic AI deployment, prompt engineering. * Learning loop: created reusable patterns from custom work, fed learnings to product. YOUR RECRUITING PROCESS AT PARLOA: TA Screen → Hiring Manager Call → Case Study (take-home) → Case Study Presentation → Bar Raiser Interview  Salary Ranges include OTE WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Salary Range $220,000—$255,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Adaptive

At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage. Our clients include the world’s leading investment banks, investment managers, fintechs and capital market service providers. With a global reach with offices in Barcelona, London, Manila, Montreal and New York, we have a proven track record delivering powerful, elegant and intuitive trading technology solutions. We are now looking for a PM to join our NYC team to help build and shape a new, Adaptive owned, product suite that will be instrumental to the future of the company's product strategy! Our Project Managers at Adaptive are leaders who set an example for Adaptive’s culture and values. Most importantly, our Project Managers give the teams the autonomy they require in their role to be motivated and grow professionally. If you feel like this is you, you might be a perfect fit for this role!  YOU ARE:  * A strategic thinker with great communication skills  * A great relationship builder with your team and clients * A problem-solver and team player AS A PM YOU WILL ENSURE THAT: * The project that you are overseeing is executed as planned, on time and on budget * Stakeholders are engaged and informed, and ultimately satisfied * The team has a clear understanding of the project goals and their place within the team, and are empowered to deliver on our commitments YOU WILL:  * Manage the project: - Understand the strengths and potential pitfalls that come with an Agile delivery philosophy based on personal experience - Tailor and manage processes in accordance with the team structure and circumstances (different engagement models such as T&M or fixed price, variable team size, geographical spread and engagement length…) - Work collaboratively with our clients and internal stakeholders to identify and document scope as well as building and maintaining delivery plans - Provide accurate and timely updates on milestones and progress against a plan i.e burndown - Actively manage and mitigate project risk * Manage a product: - Maintain a product roadmap, balancing requirements from multiple stakeholders - Coordinate with Adaptive teams using the product - Oversee production & maintenance of technical documentation and marketing materials - Share knowledge with the Adaptive Support team * Manage a team: - Promote a Servant Leader mindset, empower highly-skilled team members to deliver their best and involve them in decision making - Identify and drive the resolution of problems affecting team harmony and performance - Understand various software concepts to discuss problems and orchestrate strategy with various talents in the team:   ~ Developers: real-time programming, high availability   ~ QA: TDD, BDD, acceptance criteria   ~ UX: visual design   ~ BA: backlog management, domain knowledge (exchanges, real-time trading, investment banking)   ~ DevOps   ~ Support - Work with distributed teams (Barcelona/London/Manila/Montreal/New York) * Manage people: - Regularly lend an ear to your team members and listen to what they have to say about their job satisfaction, their aspirations... in the spirit of Adaptive’s staff management style: informal and collegiate - Liaise with directors/HR to report relevant information (ex: career plan development, a personal event requiring support from the team/company…) - Take part in the probation process for new members of staff if appropriate *  Manage resourcing: - Own, or support the resourcing plan for the project or programme - Review proposed resourcing model with Delivery leadership, and maintain resource forecast in Kantata (time management system) - Identify gaps in the team, and engage with the delivery leadership team to recruit new hires accordingly - Participate in hiring of PM peers * Manage client & stakeholders: - Provide regular project status reporting to relevant stakeholders as necessary - Use effective and transparent communication - Actively manage the stakeholder expectations, make assumptions explicit and create an audit trail of important decisions throughout the engagement - Liaise with the Account Manager to define & implement the communication plan * Report to Adaptive: - Report project status on a weekly basis - Escalate issues to the respective Engagement and/or Account Manager *  Commercial & Legal: - Understand the legal framework for the engagement - Ensure that both Adaptive and the client meet their contractual obligations - Escalate issues where breaches of obligations occur or are at a risk of occurring * Finance: - Own, or support, delivery of the target revenue and margin for Adaptive - Where necessary, control budget and actuals; forecast revenue & costs - Manage costs (resources, expenses, licenses, vendors) - Manage expenses in line with agreement * Capturing and sharing knowledge: - Identify IP to be captured for Adaptive (code, process, functional knowledge) - Liaise with CTO and head of Project Execution to agree on the plan to capture IP (how and when to capture it, how to share it) WHY US:  * To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have extraordinary minds at Adaptive) You can learn from anyone here, which is  the beauty of it * To take part in the growth and development of a great company * Our teams feel free to speak up, make suggestions and raise concerns. * Collaborative team environment: we all work together, respect each other, and pitch in * Great consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits…). Balance between professional and personal life is massively important to us. * We work hard to provide a positive, collaborative and inclusive culture and to positively impact our staff and local communities through different well-being, diversity and inclusion programmes. WHAT PEOPLE THINK OF US You can check our Glassdoor page   BENEFITS  (What we offer in return // what you’ll get ) * Flexible hybrid working model * Medical from the 1st of month following your start date (i.e. if you join on the 24th of July, it starts on the 1st of August). We have 6 Aetna plans to choose from as provided by our PEO, Justworks. We make a flat monthly contribution to your healthcare costs. * Dental and vision from the 1st of the month following your start date - we have 3 dental and 2 vision plans to choose from.  We make fixed contributions to each. * 23 days of vacation per calendar year plus 11 public holidays * Group disability insurance: short-term and long-term (60% and taxable) * 401K safe harbor plan where we match contributions up to 5% of base pay on a paycheck-to-paycheck basis (you can opt-in after 90 days of service) * Gym subsidy of up to $50 per month (and we pay the taxes on that so it's a real $50) post probation. * Life insurance at 2 x salary * Commuter benefits * Health Savings Account and Flexible Spending Account Actual starting base pay will be determined on skills, experience, and other non-discriminatory factors permitted by law. The Salary range for this position is $160,000 - $200,000 THE PROCESS Long interview processes are stressful and boring and that is not us  We want to make sure that everything runs smoothly. So here you will have three stage interviews: 1- A chat with one of our great recruiters. 2- A zoom chat with one of our PM where they will ask you detailed questions about your experience 3- A Face to Face interview (either in our office or via Zoom).  But don’t worry; everything will be explained to you step by step by your recruiter.  A little tip for you during those stages:  Collaboration is massively important to us, so don't hesitate to share your thoughts, ask questions, ask for help if needed, etc   DIVERSITY AND INCLUSION:  Diversity and inclusion are key to a great workplace, and Adaptive is better when it’s more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity. All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their roles. E-Verify Adaptive Financial Consulting Inc. makes use of E-Verify to validate someone's right to work in the US. We will provide the Social Security Administration, and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants. Background check: the employment/engagement is subject to an acceptable background check that will be run by Adaptive. Base pay will be determined on an individualized basis and is only part of the total compensation package. Pay is based on candidate skills and experience. New York pay range $160,000—$200,000 USD

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners. You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.   AREAS OF OWNERSHIP:  * Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases * Lead technical discovery and translate business needs into scalable AI agent solutions * Support POCs, demos, and technical validations to drive successful deal progression * Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs * Build partner capabilities over time to independently drive high-quality opportunities * Partner closely with Sales and Partnerships to support partner-led and co-sell motions * Shape solution design to align technical feasibility with customer and commercial goals * Communicate complex technical concepts clearly across technical and business audiences * Drive technical win conditions throughout the deal lifecycle * Build and maintain strong relationships with strategic and emerging partners * Identify and develop expansion opportunities across use cases, customers, and regions * Act as a bridge between partners and internal teams (Sales, Product, Customer) * Support development of scalable enablement assets and best practices * Capture and translate partner and customer feedback into actionable product insights * Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy * Collaborate cross-functionally to refine messaging, positioning, and solution approach * Contribute to scaling Parloa’s partner ecosystem as a core growth channel   WHO YOU ARE: * You bring 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software * You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture) * You can balance hands-on technical depth with high-level solution storytelling and business value articulation * You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes * You are a strong communicator who can engage both technical audiences and senior business stakeholders * You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams NICE TO HAVE: * Experience working with technology or services partners in a pre-sales or enablement capacity * Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains * Knowledge of Salesforce (SFDC) or other CRM tools * Background in digital transformation or CX optimization initiatives   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $150,000—$175,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.