Services Delivery Manager

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As the Senior Professional Services Partners Manager, Subcontractor Partner Solutions, you will own the strategy, operating model, and partner relationship framework for GitLab's subcontractor and services partner bench. In this role, you will help scale high-quality Professional Services delivery by building the systems, governance, and partner motions that allow external delivery capacity to work effectively alongside GitLab teams. This role sits at the center of Professional Services and works closely with Ecosystems, Sales, Enablement, Finance, Legal, Procurement, IT, Security, and regional delivery management to create a consistent, global approach to subcontractor partner onboarding, readiness, compliance, and performance. You will be tasked with improving how GitLab identifies, enables, governs, and grows subcontractor partners so they can support customer engagements with quality and consistency. In your first year, you will help mature the subcontractor partner model by strengthening lifecycle processes, improving visibility into partner skills and capacity, and creating better alignment between Professional Services delivery needs and broader partner strategy. This is a strong fit for someone who enjoys solving operational complexity, building scalable programs, and working across many teams to improve delivery outcomes for customers and internal stakeholders. * Building and improving a global subcontractor partner operating model that supports onboarding, readiness, delivery management, and offboarding * Partnering across Professional Services, Ecosystems, Legal, Finance, Procurement, and regional delivery teams to streamline contracting, access, governance, and partner performance management WHAT YOU’LL DO * Own the subcontractor partner operating model for Professional Services, including partner company onboarding, partner consultant lifecycle management, access coordination, readiness tracking, shadow and reverse-shadow progression, status management, and offboarding. * Develop and execute a global strategy for subcontractor and services partners that expands delivery capacity while maintaining quality, customer satisfaction, and alignment with regional business needs, using capacity, quality, and customer satisfaction metrics to guide decisions. * Serve as the primary relationship manager for strategic subcontractor and services partners, building strong partnerships with partner principals and delivery managers. * Partner with Professional Services, Delivery, project management, and regional leadership to identify staffing needs, evaluate partner resources, and maintain visibility into partner inventory, skills, capacity, rate administration, and specialty coverage to improve staffing match rates and reduce delivery coverage gaps. * Manage or materially support contract and engagement workflows, including contract initiation, work authorization governance, purchase order coordination, invoice routing, retainer administration, renewals, and related cross-functional follow-through. * Improve partner delivery readiness by shaping onboarding guidance, enablement expectations, shadowing requirements, certification alignment, and consistent delivery standards. * Establish and maintain partner performance scorecards, feedback loops, and compliance mechanisms to assess partner quality, readiness, utilization, customer feedback, and future fit. * Drive process improvement and automation across partner onboarding, engagement workflows, rules of engagement, and systems used to manage subcontractor operations across regions to reduce manual effort and improve data accuracy. WHAT YOU’LL BRING * Demonstrated progressive experience in subcontractor partner management, Professional Services operations, partner programs, channel or ecosystem roles, or services-partner management within a technology company. * Experience building, managing, and improving partner operating models or programs that support scalable services delivery. * Strong working knowledge of partner administration, contract processes, and terms and conditions management in partnership with Legal, Finance, Procurement, and Operations teams. * Ability to work effectively across Professional Services, Sales, Ecosystems, Marketing, Enablement, Finance, Legal, IT, Security, and regional delivery stakeholders. * Experience managing strategic partner relationships and building credibility with both internal stakeholders and external partner executives. * Strong program and project management skills, including process documentation, workflow improvement, governance, reporting, and global operational execution. * Data-informed thinking and operational rigor, with the ability to track partner performance, capacity, readiness, and risk while translating findings into clear recommendations. * Familiarity with systems used in partner and services operations, such as customer relationship management, professional services automation, procurement, and partner portal tools, and the ability to use GitLab. ABOUT THE TEAM The Professional Services organization helps customers realize value from GitLab through successful implementation, adoption, and delivery outcomes. Within that broader group, this role focuses on our partner solutions and subcontractor motions that extend delivery capacity and improve coverage across regions, specialties, and customer scenarios. We work across internal boundaries to make sure external partners can operate in a way that is consistent with GitLab standards, delivery methodology, and customer expectations. This is a highly cross-functional environment where success is driven by clear processes, strong documentation, thoughtful governance, and strong relationships. The work spans partner onboarding, readiness, contracting coordination, operational issue resolution, and performance management, while also helping strengthen alignment between Professional Services and Ecosystems. If you enjoy building structure in a fast-moving environment and creating repeatable systems that help teams deliver better as a team, this team offers meaningful impact. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $104,800—$175,400 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. The Delivery Manager plays a key role in the project delivery of Elastic services and helps ensure our growing customer base receives high-quality, successful implementations. This position will work with the services team to service our global customers on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits solving some of the world's most exciting search, observability, and cybersecurity challenges. The Delivery Manager will be a customer-facing role responsible for leading project delivery in the region, supporting revenue goals, facilitating communications, meetings, and reporting. Success in this role will be measured by customer satisfaction and project delivery outcomes. WHAT YOU WILL BE DOING * Complete Elastic training and become proficient in our Outcome Based Delivery Methodology and practices * Support engagement execution from start to finish: identifying and mitigating risk, providing status reporting, and managing operational tasks * Collaborate with Services sellers, architects, consultants, third-party partners, and customers * Contribute to delivery methodology improvements and share lessons learned to enhance our services practice * Partner with Customer Success and Account Executives to support account renewals and add-on opportunities * Manage a portfolio of multiple engagements, varying in size, through strong prioritization and time management * Travel 20-40% of the time WHAT YOU BRING * 5–8 years of consulting or professional services delivery experience * Experience managing customer engagements from start to finish, including planning, execution, and reporting * Strong project management skills and ability to prioritize multiple tasks * Change management and problem-solving experience * Collaborative mindset and ability to work effectively in a matrixed environment * Familiarity with Professional Services Automation (PSA) tools * Bachelor’s degree in IT, computer science, or equivalent experience * PMP, Scrum Master, or Agile certifications preferred * Ability to work in a fast-paced, dynamic environment * Leadership skills: * * Passion: Committed to customer success and quality delivery * Learning Mindset: Approaches challenges with curiosity and openness * Team Player: Collaborative, supportive, and enjoyable to work with * Adaptable: Comfortable with change and uncertainty * Trust: Upholds company values and builds trust with customers and peers * Results-Oriented: Moves projects forward and drives business value Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.   The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.  These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.   An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $94,300—$149,200 USD The typical starting salary range for this role in the select locations listed above is: $113,300—$179,200 USD ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Databricks

CSQ327R54 At Databricks we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us with interesting new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations. Professional Services Delivery Partner Manager supports the mission of the Professional Services team, which is to accelerate and de-risk our customers' business outcomes through effective enablement and delivery of Databricks platform technology. This is an individual contributor role that will oversee the Databricks Delivery Partner Program which looks to use close partnerships with key system integrators to effectively co-deliver Databricks services engagements.  The impact you will have: * You will work with the Professional Services team in order to use Databricks delivery partners to accelerate our customer project outcomes. * Build and develop Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting, and advisory) for company priorities.  * Build a RFP process to support Partner Selection for large complex multi year, multi phase migration deals. Create templates, scorecards to supplement partner selection with a data driven approach.  * Spearhead and lead efforts to incubate and ramp new partners with Gen AI capabilities. * Drive MBRs and QBRs with priority partners, and develop long term roadmaps for PS Partner delivery priorities. Develop scorecards and feedback loops to segment partners by focus areas, regions and company priorities.  * Drive delivery governance to ensure partner quality and delivery on Services led and partner supported implementations. Support global programs to measure partner quality such as CSAT, Partner Survey and program governance. * Lead programs that align with our PS & Partner strategy for Assurance and advisory services. Work with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance * Support Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem.   * Liaison with Delivery Partner organizations to ensure personnel have the required level of training and certification in order to achieve Databricks projects following best practices. Champion and provide thought leadership for specialization programs. You will implement and lead programs for achieving requirements and exceeding delivery quality. * Build and maintain an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries. * Work with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support Databricks services opportunities. * Allocation and outsourcing of Projects to Services partners. This includes selecting the appropriate partner for the project and working with the partner closely to ensure project success. * Work with our legal, people operations and other cross functional organization to support bi directional contractual negotiations * Advocate for the Partner's needs internally; managing any escalations and issues on projects being delivered by partners. * Develop, implement, and monitor Key Performance Indicators for each Services partner. * Coach, Mentor junior members of the team, and partner resource What we look for: * Extensive industry experience including resource management and demand pipeline management and record of success in navigating and driving engagements with large IT organizations with a focus on managed or professional service delivery * Extensive experience within a professional services organization as a partner Manager, and/or Consulting Manager. * Experience managing partner or third-party organization enablement including upskilling teams to provide delivery capabilities. * Excel at working directly with Partners and customers to gather, prioritize, plan and execute solutions to customer business requirements as they relate to technology. * Experience managing commercial agreements with partners including statements of works to support services management. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.