Role
Lead Store Advisor (Superviseur), Galeries Lafayette
Category
Administration
Locations
Published
July 14
Deadline
August 16
OUR STORY: 🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. 📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon. WHY WE NEED YOU ? Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients. Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximize their adoption of Scaleway’s platform while building long-term trusted relationships. YOUR FUTURE TEAM We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 4 Technical Account Managers, managing portfolios of strategic Enterprise customers. Each TAM acts as the primary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams. The team works closely with many departments across Scaleway, including Support, Engineering, Product, Sales, and Customer Success, to deliver high-quality service and ensure alignment between customer needs and our platform evolution. As the Enterprise segment continues to grow, the team will expand to 6–7 members by the second half of 2026, supporting an increasing number of strategic accounts across industries such as CAC40 companies, scale-ups, and public sector organizations requiring sovereign cloud infrastructure. YOUR DAILY ROUTINE - Act as the technical trusted advisor for a portfolio of Enterprise customers - Coordinate internally with support, engineering, and product teams to ensure successful project delivery - Support clients in designing and optimizing their cloud architectures on the Scaleway platform - Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively - Lead or co-host Quarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C-level executives - Monitor SLA performance, incidents, and root cause analyses (RCA) for your accounts - Manage and coordinate responses during critical incidents impacting strategic clients - Provide FinOps guidance and cost optimization recommendations - Collect and structure product feedback and real-world use cases to share with Product teams -Contribute to the continuous improvement of customer processes and service delivery ABOUT YOU HARDSKILLS Experience working with cloud infrastructure environments (IaaS/PaaS) Strong understanding of cloud architecture and infrastructure design Experience with technologies such as Kubernetes, Terraform, Linux, or S3-compatible storage Experience managing or contributing to cloud migration projects (on-premise to cloud or cloud-to-cloud) Ability to design and review scalable and highly available architectures Familiarity with FinOps practices and cloud cost optimization SOFTSKILLS Excellent communication skills in English and French, both written and spoken Strong client-facing and relationship management abilities Analytical mindset and strong problem-solving skills Diplomacy and active listening when working with stakeholders Ability to remain calm and effective in high-pressure or incident situations Pedagogical mindset and ability to explain complex technical topics clearly Empathy and strong customer-oriented mindset WHAT YOU WILL FIND AT SCALEWAY ++++ Hybrid work: We offer up to 3 days of remote work per week. Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers. 🚀Why join the Scaleway adventure ? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification .🔜 THE NEXT STEPS … HR screening interview to discuss your background and motivation (30 min) Hiring Manager interview with Xavier Ruiz Perdomo to understand your experience and approach to the role (45 min) Team interview to validate your expertise and assess your fit with the team (45 min)
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ⭐ Mission As Head of CRM, you build and lead a customer-centric CRM practice that elevates the function from execution to strategic influence across Qonto’s global markets. You will have a direct impact on our growth toward banking status by shaping the customer experience and advising key stakeholders. 👩💻🧑💻 As a Head of CRM at Qonto, you will Drive commercial performance: Lead strategic CRM initiatives to boost customer lifecycle performance (MAC, revenue, conversion rates) and increase traffic to our product. Establish strategic influence: Transition the team from an execution mindset to a strategic advisory role, building credibility with stakeholders and taking full ownership of the CRM roadmap. Pioneer AI personalization: Launch and lead our new agentic AI decisioning and personalization capabilities, encompassing segmentation, decisioning, and content timing. Grow and elevate the CRM practice: Lead and develop the team as Qonto scales, raising the bar on customer-centric lifecycle strategy, ways of working, and operational excellence and providing the hands-on support and vision necessary for them to scale and succeed. Manage execution and optimization: Oversee the team’s campaign execution and optimization across email, push notifications, SMS, and in-app communications. 🤔 What you can expect Market/Team Context: You’ll join a fast-scaling, multi-market environment as Qonto progresses on its journey toward becoming a Credit Institution. The CRM team already runs one-shot campaigns and automation; the opportunity now is to raise the bar on customer experience—bringing deeper customer-centricity, stronger lifecycle thinking, and tighter alignment across Marketing, Product, Sales, and Operations. Methodologies, how we work, and what we value: We value a deeply customer-centric and analytical approach, where you will translate market feedback and customer data into actionable, prioritized strategies. Examples of successful projects we recently worked on: You will take the lead on forward-looking initiatives, such as our cutting-edge agentic AI decisioning project designed to pioneer 1:1 personalization at scale. Tools we use: We perform deep, hands-on work with top-tier modern CRM platforms, specifically Braze and Customer.io. 🤝 About your future manager Your manager will be Kim Tran, our VP Marketing. Her background: With a dual background in tech and business, Kim's career is rooted in data-driven customer engagement. After starting at IBM and helping launch the data agency fifty-five in the UK, she held senior marketing leadership roles at Blizzard Entertainment and Ubisoft Mobile before joining Qonto. What does she bring to the team? Kim brings a powerful mix of strategic vision and deep martech expertise. She will provide the technical mentorship and cross-functional leadership needed to help you elevate Qonto's CRM function into a true strategic powerhouse. 🏅 About You Strategic Stakeholder Management: You have a proven track record of elevating a function's positioning, establishing credibility, and advising cross-functional stakeholders (Product, Sales, localized Marketing) using data-driven insights. Customer Journey & Personalization: You combine strong martech foundations with a deep understanding of customer behavior to expand personalization capabilities across channels. You have consistently pushed the boundaries of personalization and measurement at scale (experience with AI decisioning is a plus). Technical Expertise: You possess strong, hands-on administration skills and tactical depth with modern CRM platforms (specifically Braze or Customer.io), including data ingestion and complex tool architecture. Marketing Analytics: You are highly data-driven, with a structured approach to measuring and optimizing lifecycle metrics to directly improve commercial performance (MAC, revenue, conversion rates). People Management: You’ve helped teams evolve their operating model as companies scale (roles, processes, rituals, stakeholder interfaces) and can do so with care and clarity.
OUR STORY: 🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. 📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon. WHY WE NEED YOU? Our growth is driving us to strengthen our HDV tribe within the Hardware Operations team to support the development of a major new project and manage our expanding infrastructure. Your mission will be to develop and maintain a variety of software solutions, from internal scripting to complex SaaS platforms, in order to bridge the gap between software excellence and hardware performance within our sovereign cloud. YOUR FUTURE TEAM You will join a tight-knit, high-impact squad of 6 people (including an Engineering Manager and a Tech Lead) dedicated to building QCS - the core software engine powering our physical infrastructure. We operate at the rare intersection of robust application software and data center hardware. The Mix: Our team balances core Python development, complex React frontends, and automated IaC pipelines. You will work alongside peers who understand both code architecture and physical infrastructure constraints. How We Work: We run on a lightweight Scrum framework, prioritizing engineering excellence, clean design patterns, and high-impact project milestones. The Scaler Spirit: We thrive in a highly collaborative, international environment. We value open technical debates, continuous knowledge sharing, and giving every engineer the autonomy to shape the product. YOUR DAILY ROUTINE Develop Core Product Features: Write clean, structured application code in Python to power our hardware update, testing, and inventory systems Own Your Domain (Frontend or DevOps): Depending on your track, you will either architect complex React/TypeScript admin interfaces or manage our Proxmox clusters, secrets, and automated deployments using Terraform and Ansible. Bridge Low-Level to High-Level: Work on a diverse codebase ranging from hardware-level data collection to web APIs. Drive a New Infrastructure Initiative: Partner with the team to design and ship the next major milestones of our next-generation architecture. Keep the Foundation Rock-Solid: Optimize, refactor, and test a significant volume of existing code to guarantee stability during long-running hardware validation tests. Maintain Engineering Excellence: Participate in rigorous peer code reviews, champion clean architecture, and engage in lightweight Scrum ceremonies (daily stand-ups, sprints, retros). ABOUT YOU HARDSKILLS: Your major – Core Software Engineering (Essential): Strong proficiency in Applicative Python: You are a software engineer at heart. You care about clean code, architecture, testing, API design, and building robust backend systems. You have at least 4 years of experience writing structured application code. Your minor – Choose Your Secondary Strength (At least one):You don’t need to know our entire stack, but you should bring professional experience in at least one of these cross-cutting areas: The Frontend Track: Experience building highly responsive web applications using React and TypeScript. Proficient in modern state management and data-fetching patterns. Comfortable handling complex asynchronous states, long-polling, or real-time updates. The DevOps/IaC Track: Experience with Infrastructure as Code (IaC) and automation pipelines. Ansible and Terraform to provision virtualized clusters (Proxmox, …), building robust GitLab CI/CD workflows using Docker containers, and/or deploying/managing core APIs on Kubernetes. Orchestrating service VMs and automating system-level scripts or image builds is highly valued. Nice to have: The Systems Track: Solid foundations in Linux Sysadmin, networking protocols (VLANs, routing), bare-metal provisioning (DHCP, PXE, TFTP), or building custom Linux OS images (e.g., debootstrap/casper/mkosi). Bonus points if you've ever interacted with physical hardware labs or configuration management (like NX-OS). WHAT IF YOU HAVE LIGHT/NO EXPERIENCE IN THE OTHER MINOR TRACKS OR DON’T KNOW THE SYSTEMS SIDE ? Apply anyway. We know this is a highly specialized stack sitting at the intersection of bare-metal hardware and cloud software. We do not expect you to be an expert in everything on day one. What we do require is intense technical curiosity. SOFT SKILLS: Ability to work autonomously within a structured Scrum environment Highly involved, conscientious, and proactive in project delivery Excellent communicator with a collaborative "OneTeam" mindset Humble and open to constructive feedback Strong problem-solving and analytical thinking skills Continuous learner, eager to pick up new technologies and bridge technical gaps across our stack WHAT YOU WILL FIND AT SCALEWAY ++++ Hybrid work: We offer up to 3 days of remote work per week. Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers 🚀 Why join the Scaleway adventure? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification. 🔜 THE NEXT STEPS … Discovery call with a recruiter (30 min) Interview with the Manager to understand your technical skills and approach to the role (45 min) Technical interview with the Tech Lead to validate your expertise (around 2h on site) Final interview to deepen discussions and assess your fit with the team (45 min) HR interview to tour our offices and meet your future colleagues At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive. All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic. We believe great ideas come from everywhere, and everyone which is why you should definitely apply.