Customer Success Manager (APAC)

Software Spinner

YOUR MISSION Imagine a world where tax preparation is seamless and stress-free for expatriates. That's the future we envision. To turn this vision into reality, we seek exceptional individuals like you to join our team. We value creative thinkers, proactive doers, and innovative problem-solvers who embrace challenges and thrive in a diverse and ever-evolving environment. At MyExpatTaxes, we foster a culture of collaboration, self-initiative, and continuous learning. We encourage you to think outside the box, leverage data-driven insights, experiment with new ideas, and contribute your unique perspective. You’ll be directly responsible to respond to our customer inquiries.  Your daily responsibilities will be guided by these aspects: * Answer customer's inquiries to help them file their tax returns * Work with the team of tax professionals to highlight cases or actions for them * Keep customers updated on the status of their tax returns * Forward technical issues to Engineering * Assist customers who are struggling to navigate the app * While we offer multiple channels for our clients to reach us, you’ll use our ticketing system or our chat tool to get back to them - we’re an email and phone-free support  * Other tasks or projects assigned by your team lead YOUR PROFILE Hard requirements: * English B2 minimum (company language is English) * Willingness to learn new things * Strong communication skills both verbal and written * Excellent interpersonal and customer service skills * Ability to prioritize and manage time efficiently * Strong analytical and problem-solving skills * You're focused on winning the customer, not the argument Ideal skills: * C1+ English level * Additional languages to help clients translate their foreign tax documents * You have between 1 and 3 years of experience in end-user support for software products * You have a knack for math and financials * You know how taxes work * We’re using Freshdesk as our helpdesk too, so bonus points if you know it! WHY US? We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, or age. We respect that family always comes first and you will find us willing to accommodate your schedule. We care for our employees and for our customers. Our core values revolve around delivering freedom and responsibility to our team members. We provide a supportive work environment where you have the autonomy to shape your role and make a meaningful impact. There is no one-size-fits-all approach here. We value your expertise and encourage you to bring your flair. Join us at MyExpatTaxes, and together, we can revolutionize the way expatriates navigate their tax obligations while embracing the exciting opportunities of living abroad. Learn more about our services and join our passionate team today. We offer you a competitive compensation plus these benefits: * Flexible working hours (Flexitime) and the freedom to regularly work from home  * Regular team events * Home Office set up budget * 25 vacation days annually, plus local holidays * Additional day off for your birthday

Elliptic

Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with medium to large customers across APAC? If yes then we want to hear from you! The impact you will have: You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the APAC region. In this important and strategic role, you will play a major part in their Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts. Your core deliverable will be achieving a net account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector. Fascinating and challenging work is the norm - working at Elliptic is never boring! What you’ll do: * Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives * Be our customer’s champion and collaborate cross-functionally to deliver a great customer experience * Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts * Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts. * Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation * Drive a high NDR and GDR on your book of business. * Share feedback from the field that contributes to our product roadmap You will be a great fit here if you: * Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services * Have worked across a broad customer base in the APAC region * Are flexible, adaptable and comfortable with changing priorities * Strong sense of curiosity and desire to deliver great customer experience * Excellent communicator with strong interpersonal skills * Use your analytical skills to analyse customer usage and engagement data to identify trends and opportunities for additional services * Have managed difficult client relationships, such as churn or downsell conversations, and obtain the best outcome for both the company and our customers. * Experienced in evaluating customer needs and preferences and being able to showcase real proof of value to our customers as they grow and expand with us. * Have a collaborative mindset * Address problems immediately and can work across functions to solve problems * Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team * Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working Our ideal candidate has: * 3-5 years Customer Success or Account Management experience selling & supporting SaaS solutions * Experience working with customers distributed across many internal teams * Strong relationship building skills, with track record of building advocacy, retention and generating net new business * Demonstrated track record of success and quota over achievement * Able to work in a matrix organisation, and the ability to share the spotlight * A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient * Interest and curiosity about digital assets and the crypto economy Bonus Points for: * Knowledge or experience in AML, particularly for crypto * Experience working in the blockchain / Web3 industry * Additional language skills: French * Keen interest in public speaking and being present in events across the region Benefits: > How we work: * Hybrid working: The option to work from almost anywhere for up to 90 days per year. * Remote Work Budget: S$800 budget to set up your home office space. * Team Off-sites: We hold quarterly full-day off-sites to connect and collaborate. > Learning & Development: * L&D Budget: $1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development. > Vacation / Leave: * Holidays: 24 days of annual leave + Singapore gazetted holidays. * Birthday Leave: An extra day off for your birthday. > Benefits: * Health Insurance: Comprehensive Private Health Insurance. * Health Screening: S$650 towards your annual health screening. * Mental Health: Full access to Spill mental health support.

AppFollow

Customer Success Manager - Enterprise Location: Remote (Europe) Department: Customer Success Reports to: Head of Customer Success About AppFollow: AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers. We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow. What You’ll Do: Manage a portfolio of Enterprise customers, ensuring high retention and growth. Understand customers’ business needs, goals, and KPIs to drive measurable value. Lead onboarding sessions and act as a trusted advisor for long-term success. Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities. Collaborate cross-functionally to secure renewals and drive expansion. Work with Product and Engineering teams to ensure AppFollow is effectively configured. Share best practices to help customers maximize value. Highlight customer successes by collaborating with Marketing on case studies. What We’re Looking For: 3–5+ years of experience as a Customer Success Manager. Fluent in English and Russian; any additional language is a plus. Proven track record with enterprise-level customers. Excellent communication and interpersonal skills, including C-suite engagement. Highly organized, proactive, and able to manage a large account portfolio. Strong product knowledge; able to translate technical features into business value. Experience leading customer advisory boards or product feedback sessions. Customer-focused, empathetic, and detail-oriented. Confident communicator, written and verbal. Able to prioritize, multitask, and collaborate cross-functionally. Problem-solver with a passion for building long-term relationships. Team management experience is a plus. Success in This Role Means: Increased feature adoption across accounts. Improved customer health scores. Higher NRR through reduced churn and expansion. Proactive risk identification and resolution. Why Join AppFollow: Work in a growing, global SaaS company focused on customer success. Collaborate with a diverse, remote-first team. Make a direct impact on retention and satisfaction. Own strategic programs that scale success across thousands of customers. Participate in our employee stock option program—everyone has a stake in our success. If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!