B2B Operations Specialist

Customer Support Operations Specialist im Midijob - E-Mobility (all genders)

chargecloud

DEINE AUFGABEN: In dieser Rolle wirst du mit 20 Wochenstunden Teil unseres eingespielten Customer Support Operations Teams und unterstützt uns verantwortungsvoll im operativen Tagesgeschäft. Dein Fokus liegt dabei auf der Bearbeitung von Kundenanliegen rund um das chargecloud Backend. Du arbeitest eng an zentralen Abläufen unseres Servicegeschäfts mit und sorgst mit deiner verlässlichen Unterstützung dafür, dass im Team alles rundläuft – auch dann, wenn in Vertretungssituationen zusätzliche Stabilität gefragt ist. Wichtig: Da bestimmte operative Aufgaben vor Ort stattfinden, solltest du unser Büro in Köln nahe Mediapark regelmäßig gut erreichen können. * Du arbeitest intensiv im Backend und unterstützt bei Systemaktivitäten, Datenpflege, Prüfungen und weiteren operativen Schritten in unseren Kundeninstanzen. * Du bearbeitest und koordinierst Kundenanliegen im B2B- und B2C-Umfeld mit einem hohen Anspruch an Service, Genauigkeit und saubere Nachverfolgung. * Du unterstützt bei Klärungsfällen, z. B. im Kontext von Beschwerden, Abrechnungsthemen oder operativen Rückfragen, und hilfst dabei, Themen strukturiert zu lösen oder an die richtigen Stellen weiterzugeben. * Du bringst dich in beratende Tätigkeiten ein, indem du interne und externe Ansprechpersonen bei operativen Fragestellungen unterstützt. * Du hilfst bei der Analyse von Vorgängen, erkennst Unstimmigkeiten und unterstützt bei der strukturierten Aufbereitung von Sachverhalten. * Du übernimmst Bestell- und Versandprozesse (z. B. SIM-/RFID-Karten), inkl. Koordination mit externen Dienstleistern.  * Du pflegst operative Dokumentationen, Listen und Reports und achtest dabei konsequent auf Detailtreue und Verlässlichkeit. DAS BIST DU: * Du wohnst im Raum Köln und kannst uns regelmäßig in unserem Büro Nähe Mediapark unterstützen. * Du suchst eine Aufgabe mit Verantwortung und hast Lust, dich tief in operative Themen einzuarbeiten. * Eine sorgfältige, strukturierte und verlässliche Arbeitsweise sowie ein ausgeprägtes Auge für Details zeichnen dich aus. * Du denkst mit, packst pragmatisch an und behältst auch bei mehreren parallelen Themen den Überblick. * Kundenorientierte Kommunikation macht dir Freude, dabei trittst du freundlich, klar und lösungsorientiert auf. * Digitale Tools und MS Office, insbesondere Excel, nutzt du routiniert. * Du sprichst fließend Deutsch und kannst dich auch auf Englisch gut verständigen. DAS BIETEN WIR: Remote First: Ob Homeoffice, deutschlandweite co-working Spaces oder moderne Zentrale in Köln – wir decken alle Arbeitsformen ab. Gut ausgestattet: Damit es dir im Homeoffice an nichts fehlt, stellen wir die passende Hardware zur Verfügung. Nach der Probezeit erhältst du zusätzlich ein Budget für ergonomisches Arbeiten von zu Hause. Flexibilität: Bei uns kannst du deine Arbeitszeit flexibel gestalten: Mit einer Kernarbeitszeit von 9:00 bis 12:00 Uhr hast du Freiraum, um Beruf und Privatleben entspannt zu vereinen. Mit unserem Workation Worldwide Programm kannst du bis zu 60 Arbeitstage im Jahr ortsunabhängig arbeiten – jetzt weltweit innerhalb von ±4 Stunden zur deutschen Zeitzone. Benefits à la carte: Mit Probonio gestaltest du deine Benefits jeden Monat neu: Nutze dein Budget für Essenszuschüsse, Kita-Zuschüsse, Gutscheine oder buche dein Urban Sports Club Abo – ganz flexibel per App. Mobilität & Nachhaltigkeit: Über FINN JobAuto kannst du dein eigenes E-Fahrzeug zu attraktiven Konditionen leasen. Zusätzlich profitierst du von Bikeleasing. Teamgeist: Unsere Teams treffen sich einmal im Tertial persönlich zu Brainstorming, Workshops und natürlich zu unseren beliebten Sommer- und Winterfeiern. Gesund im Job: Wir unterstützen dich mit Urban Sports Club, Life Coaching Programmen und weiteren Angeboten, damit du fit und stressfrei durch den Arbeitsalltag kommst. Dog-Friendly Headquarters: Dein vierbeiniger Freund ist im Büro herzlich willkommen -- bring deinen Hund einfach mit zur Arbeit! Und noch mehr: 20 % Zuschuss zur betrieblichen Altersvorsorge, Zugang zu unserem attraktiven Rabattportal und viel Spaß(!) - "Spark joy together" ist nicht umsonst eine unserer Firmenwerte. ART DER BESCHÄFTIGUNG Teilzeit, 20 Stunden, unbefristet LUST TEIL DES TEAMS ZU WERDEN? Wir freuen uns auf deine Bewerbung! Alle Menschen sind bei uns willkommen, unabhängig von Geschlecht / geschlechtlicher Identität, Behinderung / Beeinträchtigung, Nationalität, ethnischer Herkunft, Religion / Weltanschauung, Alter, sexueller Orientierung. Hauptsache, du passt zu uns.

People Operations Specialist / HR Generalist

Kambi

About Kambi Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners. Our vision is to create the world’s leading sports betting experiences, together with our partners. People Operations Specialist   With offices in Malta (HQ), Bucharest, and six other global locations, our 1,000+ team members are passionate about technology and sports betting. The Role We’re looking for a proactive People Operations Specialist to manage HR processes and support our global People team. Based in Bucharest, you will oversee the full employee lifecycle, provide HR administration, and support payroll for Bucharest. You will also offer HR support to our smaller office in Malta as needed. Key Responsibilities:  · Serve as the primary HR contact for Bucharest, providing guidance on policies, processes, and systems. · Manage the full employee lifecycle and HR documentation for Bucharest and Malta. · Oversee HR administration and payroll in collaboration with external providers to ensure accuracy and compliance. · Support performance management, employee relations cases, and recruitment processes. · Ensure compliance with internal policies and employment legislation. · Contribute to internal events and engagement initiatives. What We’re Looking For · HR administrative experience and knowledge of Romanian employment law · Experience in payroll, benefits, and immigration · Strong organisational and communication skills · Proficiency in MS Office; experience with HR software is an advantage · High attention to detail · Good level of English What We Offer · Competitive salary and benefits · Career development opportunities · An inclusive, collaborative work culture · The opportunity to be part of a global leader in sports betting   Kambi's ongoing commitment to Diversity and Inclusion in the workplace If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback. Creating an inclusive environment We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today. #wearekambi

AI-Enabled Revenue Operations Specialist (F/M/D)

NavVis

THE OPPORTUNITY The way B2B revenue teams operate is fundamentally reshaped by AI and most organizations haven’t caught up yet. The ones that move now won’t just be more efficient; they’ll see things their competitors can’t see, act on signals others miss, and compound that advantage quarter after quarter.  We’re building a Revenue Operations function designed for this moment. Not a back-office reporting team, but an operational intelligence engine that sits at the heart of how we generate, convert, and grow revenue. This role is central to that ambition.  As our AI-Enabled Revenue Operations Specialist, you will own three interconnected missions:  * Revenue Insights & Reporting: Build AI-enhanced analytics across the full funnel — pipeline health, conversion dynamics, QBR narratives, revenue forecasting — turning fragmented data into decisions that leadership and frontline teams act on weekly, not quarterly.  * Workflow Design & Optimization: Redesign how our revenue teams actually work together — from lead-to-opportunity handover (BDS to AE), to deal-to-customer transition (AE to CSM), to strategic account intelligence and action. Eliminate the friction and information loss that slow deals down and erode customer experience.  * GTM Intelligence from Conversational & Behavioral Data: Analyze insights from customer and sales conversations (via conversation intelligence tools) and product usage patterns to surface what resonates by industry, customer segment, or buyer persona — and translate those patterns into actionable directives for GTM strategy, sales plays, and campaigns.  This is not a data engineering role and not a traditional reporting seat. Your primary job is to understand business problems across the end-to-end revenue lifecycle — where leads stall, where handovers lose context, where customer signals go unnoticed — and then build practical, AI-powered solutions that give our revenue teams an unfair advantage.    HOW YOU WILL MAKE AN IMPACT Revenue Insights & Reporting  * Build and continuously improve funnel reporting across BDS, AE, and CSM stages, surfacing conversion rates, pipeline velocity, stage duration, and drop-off patterns that prompt action, not just observation.  * Prepare and automate QBR reporting packages that synthesize performance data, trends, and forward-looking indicators into narratives leadership can act on.  * Create revenue and bookings reports that connect pipeline activity to financial outcomes, supporting forecasting accuracy and resource allocation decisions.  * Use AI to accelerate insight generation — from automating data pulls and trend detection to generating draft narratives and anomaly alerts that would otherwise take days of manual analysis.  Workflow Design & Optimization  * Map, diagnose, and redesign the end-to-end lead-to-opportunity handover process between BDS and AE teams, eliminating information loss and reducing time-to-first-action.  * Design the deal-to-customer transition workflow from AE to CSM, ensuring account context, commitments, and expansion signals transfer cleanly into the post-sale motion.  * Build strategic account insight packages — AI-assisted briefs that combine CRM data, interaction history, usage patterns, and external signals into a single, actionable view for account teams.  * Collaborate with adjacent teams (Marketing, Customer Support) where workflows intersect, while keeping the primary focus on the BDS → AE → CSM spine.  GTM Intelligence  * Leverage conversation intelligence tools (for example, Fathom, Gong, or similar) to identify patterns in buyer objections, competitive mentions, feature requests, and messaging effectiveness, broken down by industry, segment, or deal stage.  * Combine conversational insights with product usage and behavioral data to identify which customer segments engage most deeply, where adoption stalls, and what signals predict expansion or churn.  * Translate these findings into concrete GTM directives — informing positioning, campaign targeting, sales plays, and customer success interventions with evidence rather than intuition.  Cross-Cutting  * Continuously evaluate and adopt AI tools and methods that create leverage for the Revenue Operations function and the broader revenue organization.  * Document solutions, workflows, and methodologies so they are maintainable and scalable beyond yourself.  * Act as a thought partner to revenue team leaders — translating their operational pain points into structured problems, and structured problems into working solutions.    WHAT WILL HELP YOU SUCCEED IN THE ROLE Required  * 3–5 years of experience in Revenue Operations, Sales Operations, or Business Analytics within a B2B technology or SaaS environment — OR a background in a commercial role (e.g. BDS, SDR, Account Executive, or Customer Success) where you experienced firsthand how broken processes and fragmented data hold revenue teams back, and you’ve since invested in building operational and AI skills to fix exactly those problems.  * Deep understanding of the B2B revenue funnel — you can explain what happens (and what goes wrong) between lead creation and customer renewal without looking at a diagram. Whether you learned this from an ops seat or from carrying a quota yourself, you know how deals actually move.  * Hands-on experience with CRM systems (HubSpot, Dynamics CRM, or comparable platforms) including report building, workflow configuration, and data quality management.  * Demonstrated ability to use AI tools (for example, Claude, ChatGPT, Copilot) for real operational work, producing outputs that teams relied on rather than one-off experiments.  * Technical fluency: you can read, understand, and adjust code that AI generates (SQL queries, API integrations, lightweight scripts). You don’t need to be a developer, but you can’t be afraid of a terminal.  * Experience with BI and reporting tools (Power BI, Tableau, Looker, or similar) — building dashboards and translating data into storylines.  Nice to Have  * Experience building agentic or automated AI workflows (e.g. multi-step prompts, API-connected AI pipelines, AI-driven alerting systems).  * Familiarity with integration and automation platforms (Zapier, Make, or similar) to connect systems across the revenue tech stack.  * Exposure to conversation intelligence tools (Fathom, Gong, Chorus, or similar) and extracting actionable patterns from interaction data.  * Experience working in a company scaling from mid-market to enterprise, where processes need to be built rather than inherited.    HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Kim Li (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.   HOW WE WILL KEEP YOU SMILING * It's important to take a break from work! We offer 30 days of paid time off per year * Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy * Deutschlandticket subsidy to support sustainable travel using public transport * We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! * We offer full visa and relocation support for international candidates * An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility * A competitive compensation package that values the skills and experience you bring * Up to 4000 EUR employee referral bonus  * Financial support for local language classes to help you in your journey of integrating into the culture!   ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations.   With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.   You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.   We derive our strength from our diversity. NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.