IT Systems and Support Engineer

Quantum Motion

ABOUT THE ROLE AND TEAM Quantum Motion is a fast-growing quantum computing scale-up based in London founded by internationally renowned researchers from UCL and Oxford University with over 40 years’ experience in developing qubits and quantum computing architectures. Bringing together state-of-the-art cryogenic facilities and an outstanding interdisciplinary team, we are developing quantum processors based on industrial-grade silicon chips, with the potential to radically transform computing power in areas such as materials modelling, medicine, artificial intelligence and more. OUR TEAM Since 2021 our team has been listed every year in the “Top 100 Startups worth watching” in the EE Times in 2021 and 2022, and our technology breakthroughs have been featured in The Telegraph, BBC and the New Statesman. Our founders are internationally renowned researchers from UCL and Oxford University who have pioneered the development of qubits and quantum computing architectures. Our chairman is the co-founder of Cadence and Synopsys, the two leading companies in the area of Electronic Design Automation. We’re backed by a team of top-tier investors including Bosch Ventures, Porsche SE, Sony Innovation Fund, Oxford Sciences Innovations, INKEF Capital and Octopus Ventures, and we have so far raised over £62 million in equity and grant funding.    We bring together the brightest quantum engineers, integrated circuit (IC) engineers, quantum computing theoreticians and software engineers to create a unique, world-leading team, working together closely to maximise our combined expertise. Our collaborative and interdisciplinary culture is an ideal fit for anyone who thrives in a cutting-edge research and development environment focused on tackling big challenges and contributing to the development of scalable quantum computers based on silicon technology.   Our team of 100+ is based across London, Oxford, San Sebastián and Sydney, with our primary hub in Islington (London). FUNCTIONS OF THE ROLE The Cloud Engineering Team builds cloud-based solutions, supports the cloud platform and helps to drive its adoption and expansion while also collaborating with other teams. Within the Cloud Engineering team,  the IT & Systems Support team looks after the on-prem IT infrastructure, corporate networks and end-user computing setups. The primary function of this position is to act as the go-to person for internal IT support (1st and 2nd line), keeping our on-site hardware, operating systems and active directory services running smoothly whilst delivering excellent internal customer service.  The primary function of this position will be to collaborate with a tight-knit team for the successful management and maintenance of IT systems and services to ensure that the production services perform effectively, while maintaining a high level of internal customer satisfaction. This includes developing, maintaining, supporting, and optimising key functional areas, particularly server, network and on-prem infrastructure. You will troubleshoot and resolve hardware, software and process problems in a timely and effective fashion.   This is a rare and exciting opportunity to be an early employee at a start-up shaping the future of quantum computing. There are vast opportunities for professional growth and to make an impact within the company.    As a Technical Support Engineer, the position will suit someone who has a strong problem-solving mindset, demonstrates critical-thinking and passion for automating tasks. Due to the nature of on-prem infrastructure, some tasks may require to be on site.  EXPERIENCE - ESSENTIALS * Be a highly collaborative and outgoing individual, a keen team player that can provide excellent customer service and support * Provide 1st/2nd line technical support for desktops, laptops, mobile devices, servers, and applications. * Managing incidents and service requests through our IT ticketing system * Support onboarding and offboarding, including asset management, inventory tracking, Active Directory and lifecycle management of IT equipment. *  Maintain IT documentation, inventory tracking and hardware assets. Collaborate in the maintenance, configuration and secure operation of on-site and cloud-based infrastructure.  * Collaborate in the general IT infrastructure maintenance to optimise existing workflows and enable new ways of working.  EXPERIENCE - DESIRABLE * Strong collaborative with good communication and interpersonal skills * A logical approach to problem solving  * Manage incidents, service requests, and problems through the ticketing system * Support onboarding and offboarding of users, including account provisioning and access control * Ability to install, configure, maintain and troubleshoot bare metal and virtual servers * Knowledge of Active Directory and or Microsoft 365 suite, Windows Server and Windows * Familiarity with Windows, MacOS and Linux * Willing to work with Python, bash scripting and PowerShell * Familiarity with networking equipment. Understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls) * Familiarity with virtualisation (VMware, Hyper-V, Proxmox) and/or cloud platforms (AWS, Azure, GCP) * Demonstrated adaptability in a start-up environment, ability to navigate and contribute to opportunities that arises  BENEFITS * Be part of a creative, world-leading team * Competitive salary and share options scheme * Contributory pension scheme * Choose your own laptop/kit  * Life Assurance * Cycle-to-work Scheme  * Flexible working * Central London location EEO STATEMENT Quantum Motion is committed to providing equal employment opportunity and does not discriminate based on age, sex, sexual orientation, gender identity, race, colour, religion, disability status, marital status, pregnancy, gender reassignment or any other protected characteristics covered by the Equality Act 2010.

Lendable

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: * One of the UK’s newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting We are looking for a IT Support Engineer that enjoys developing and automating our in house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests. This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people). We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment .You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests. This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you! WHAT'S THE JOB * Be the first point of contact for our office staff with their IT issues * An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction * Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards * Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment. * Onboarding of new joiners across multiple geographic locations and support with their technical needs * Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals * Improve and develop our systems with automations and scripting deployments What we’re looking for * Minimum of 3+ years experience in IT Support/Service desk support * Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji. * Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk. * Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS * A natural problem solver with a high level of attention to detail & excellent verbal and written communication * A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload * Willingness to visit our office locations in Kent and London as required Nice to haves * Have some scripting knowledge and/or experience. (Bash or PowerShell) * Industry-specific background knowledge, particularly in sectors like finance. * Experienced in network management and troubleshooting * Experience / understanding security protocols and threat mitigation strategies to protect systems and data. Interview process * A quick phone call with one of the team * Technical Interview * In person interview where you'll meet the team you’ll work and a member of the senior tech leadership. LIFE AT LENDABLE * Winning team: the opportunity to scale up one of the world’s most successful fintech companies * Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls * Health coverage: support for your physical and mental wellbeing, including private health cover * Retirement & savings: long-term financial wellbeing through retirement savings plans * Employee referral programme: earn a competitive bonus when you refer successful new team members * Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations * Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, IT Support, EMEA As Team Lead, IT Support, EMEA, you will be based in our Amsterdam office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of nine across three different offices (Amsterdam, Madrid & London) to elevate the overall IT support experience. The scope of this role is to improve the overall IT experience in all our offices worldwide.  You will combine strong people leadership with a strategic mindset, crafting the short- (1 year) and medium- (1-3 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed.  WHAT YOU’LL DO Lead & define success * Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year) & medium-term (1-3 years) support strategies aligned with global business goals. * People Leadership: Supervise, guide, and mentor a distributed team of nine support engineers varying in their seniority.  * Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale. * Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified. Deliver results & scale impact * Operational Excellence: Deliver a best-in-class support experience for the EMEA region, ensuring high standards of technical resolution and internal customer service. * Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows. * Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery. * Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy. Cross-functional collaboration * Stakeholder Management: Partner closely with regional (senior) management, translating business needs and improvement points into highly actionable technical projects. * Cross-Team Synergy: Work seamlessly alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience to ensure a flawless end-to-end employee experience. * Vendor Relations: Maintain and develop strong relationships with crucial external vendors and partners. * Influence & Alignment: Navigate conflicting priorities and build trusted partnerships across time zones.  WHO YOU ARE Leadership & team building * Experience: 2-5+ years of people management and leadership experience in IT Support, engineering, or similar technical environment. * Talent Developer: Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship. * Organizational Awareness: You possess strong business acumen and know how to empower your team in their day-to-day stakeholder interactions. Technical & execution strength * Core Systems: Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments. * Support & Automation: Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads. * AV & Infrastructure: Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana. Language & location * Fluent in English (written and spoken) with excellent, sharp communication skills. * Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across EMEA effectively.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.