CSM (North America) på Polar Analytics i Remote - US
Polar Analytics · Remote - US
CSM (North America)
WHO WE ARE
Polar is the complete data platform for omnichannel commerce. We connect every data source a brand runs on - Shopify, Amazon,
NetSuite, Meta, Goog...
WHO WE ARE
Polar is the complete data platform for omnichannel commerce. We connect every data source a brand runs on - Shopify, Amazon,
NetSuite, Meta, Google, Klaviyo - into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so
operators can ask questions, get answers, and automate workflows without writing SQL.
Our founders came from Turo and Airbnb in Silicon Valley. They built data platforms at scale and wanted to bring that level of
sophistication to fast-growing commerce brands. We support 4,000+ merchants, and zero direct competition with a better solution.
We serve brands like Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum.
We shipped MCP integrations with Claude and ChatGPT, AI automations, and an AI Data Engineer that builds connectors on demand. Our
positioning: the data layer to build agent workflows for commerce. Customers tell us things like "this is a dream come true - it
feels like the first time they showed me Shopify".
HOW WE OPERATE
We publish our operating principles internally and we mean every word. Here are the ones that matter most if you're thinking about
joining:
Customer Obsession. Every decision starts with: does this make our users' lives better? If the answer isn't clear, go talk to a
customer before you build anything.
Own the Number. Every metric has an owner. If it's yours, know it cold - the trend, the why, the plan. Don't wait for someone to
ask. If it's off track, you should be the first to say so.
Raise the Pace. Always ask: what would it take to do this in half the time? Speed is our edge. We try 100 things while the
competitor tries one.
Don't Fail Silently. If it's broken, say it. If you're stuck, raise your hand. Hiding problems is the one thing that will actually
get you in trouble.
Here to Win, Not to Be Right. Quiet ego, loud standards. Don't fight to be right - fight to win together. Be ruthless on quality,
never rude about it.
Optimize for Polar, Not Your Function. "Not my scope" doesn't exist here. If it makes us win, it's your scope.
We're a remote-first team that runs daily standups, ships weekly, and holds ourselves to a standard most companies talk about but
don't enforce. We're transitioning from founder-led intensity to systematic company intensity - which means we need people who can
maintain the pace autonomously, not just when someone's watching.
WHO WE ARE
We're building the data & AI operating system for eCommerce — think Datadog for retail. We ingest messy Shopify, ads, and
retention data, make it reliable, and turn it into decisions brands can actually trust. We're hiring CSMs who want real ownership.
WHAT YOU WILL DO
You'll be the strategic layer between our product and the merchants who depend on it — working directly with CMOs, growth
marketers, and operators who think in ROAS, LTV, and retention.
This isn't a support role. You'll:
Own a portfolio of 50-70 accounts end-to-end (onboarding → adoption → expansion → renewal)
Run QBRs that change how brands think about their data, not just review dashboards
Spot expansion opportunities before anyone asks and close them alongside Sales
Turn customer problems into product improvements — your field insights shape our roadmap
Push back on customers professionally when they need a better path, not just validation
Onboard new merchants hands-on and make sure they actually graduate to full product fluency
We move quickly, optimize for outcomes over activity, and trust you to make the call without hand-holding.
WHAT YOU BRING
You've spent 3-5+ years in Customer Success at a B2B SaaS company, ideally one serving eCommerce brands. You understand what a
drop in ROAS actually means. You've managed high account volumes and liked it. You think in revenue and retention, not tickets and
NPS scores.
Shopify ecosystem familiarity is a strong plus. Ex-DTC operators and ex-consultants who moved into SaaS tend to do exceptionally
well here.
If you're looking for more impact and ownership than your current role offers, apply below :)
HOW WE HIRE
We believe the best people want to go through a demanding process. We've learned the hard way that great interviewers aren't
always great operators - so our process is designed to see how you think, not how you present.
1. Motivation screen - A quick call to understand what drives you and whether there's mutual fit
2. Live case study - A real scenario where you work through a problem in real time. No prep decks, no take-homes. We want to see
how you actually operate
3. Leadership conversations - Meet the team, understand the culture, make sure this is somewhere you want to build
Our hiring bar: if this person started a company, would we want to join them?
WHO WE ARE
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative
digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold
Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality
assurance services and system integration based on standard components and products, as well as support & application management.
By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's
world.
The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us
apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively
priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are
working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland.
WHO WE ARE LOOKING FOR
* Work on ServiceNow-based projects
* Develop and implement complex solutions to meet customer requirements
* Configure and implement custom applications/modules
* Align closely with peers to ensure delivery on time, on budget, on scope
* Support teams working in other domains to satisfy integration needs
WHAT YOU BRING
* Advanced experience with ServiceNow implementations with 3-6 years of Experience in ServiceNow
* B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication)
* MCA/M.Tech (Computer Science)
WHAT WE OFFER
* Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
* System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
* Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Advanced experience
with ServiceNow implementations with 4-8 years of Experience in ServiceNow
* Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
* System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
* Nice to have ServiceNow customer implementation of FSM/CSM.
* ServiceNow CSA certification is required.
* Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem
* Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
* Experience with extending the ServiceNow schema to custom applications
* Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like
ServiceWatch, GRC etc.,
* Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
* Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
* A fundamental understanding of ITSM, ITIL or CMDB
* Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
* Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
* Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other
Applications
* Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
* Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
* Experience with ServiceNow's ServiceWatch and/or Discovery tools
* Experience presenting and conducting demo reviews with client stakeholder
Why you would love to join us
Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust
Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company,
we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and
through financial participation.
Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their
respective office space.
Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any
individual.
Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team,
technology n culture before joining us to connect better.
Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an
individual to enhance his/her skills. Udemy access provided by the company for upskilling.
Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub
locations, Insurance and many more.
About Us
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things.
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.
What you’ll do
You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates. Specifically, you will:
Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work.
Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve.
Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora.
Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.
Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination.
Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities.
Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement.
What you bring
You care deeply about customer outcomes and you know that transformation has to be designed and led. You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed.
We’re looking for
A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations.
Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes.
3 - 6 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech.
A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders.
Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
Strong program and project management skills; you keep multi-workstream initiatives moving and your clients confident.
Excellent communication skills — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams.
High EQ: you know when to listen, when to advise and when to act.
A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
Comfort with metrics and driven by data, customer health, and outcomes over process.
What we offer:
At Legora, you’ll have the chance to build long-term, strategic relationships with some of the world’s leading law firms - working on truly impactful problems from day one.
You’ll be part of a fast-scaling, entrepreneurial environment where your ideas matter and your growth is a priority.
As an early member of the Engagement Management team, your work will be visible, meaningful, and closely connected to both our clients and our product evolution.
You’ll collaborate with senior leadership and cross-functional teams, helping shape not just customer outcomes but how we engage and support legal professionals across the globe.
We offer a competitive salary, a high-upside equity program, and full support for relocation to our centrally located Stockholm office - designed for focus, energy, and great collaboration.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
WHO WE ARE
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative
digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold
Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality
assurance services and system integration based on standard components and products, as well as support & application management.
By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's
world.
The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us
apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively
priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are
working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland.
WHO WE ARE LOOKING FOR
* Work on ServiceNow-based projects
* Develop and implement complex solutions to meet customer requirements
* Configure and implement custom applications/modules
* Align closely with peers to ensure delivery on time, on budget, on scope
* Support teams working in other domains to satisfy integration needs.
WHAT YOU BRING
* Advanced experience with ServiceNow implementations with 3-6 years of Experience in ServiceNow
* B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication)
* MCA/M.Tech (Computer Science)
WHAT WE OFFER
* Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
* System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
* Strong communication, Strong presentation and writing skills
* Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Advanced experience
with ServiceNow implementations with 2-6 years of Experience in ServiceNow
* Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
* Nice to have ServiceNow customer implementation of FSM/CSM.
* ServiceNow CSA certification is required.
* System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
* Strong communication, Strong presentation and writing skills
* Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team
members
* Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem
* Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
* Experience with extending the ServiceNow schema to custom applications
* Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like
ServiceWatch, GRC etc.,
* Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
* Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
* A fundamental understanding of ITSM, ITIL or CMDB
* Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
* Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
* Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other
Applications
* Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
* Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
* Experience with ServiceNow's ServiceWatch and/or Discovery tools
* Experience presenting and conducting demo reviews with client stakeholder
Why you would love to join us
Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust
Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company,
we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and
through financial participation.
Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their
respective office space.
Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any
individual.
Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team,
technology n culture before joining us to connect better.
Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an
individual to enhance his/her skills. Udemy access provided by the company for upskilling.
Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub
locations, Insurance and many more.
