Engineering Manager - Servicing & Fulfillment

DB E.C.O. North America (with “E.C.O.” representing “Engineering, Consulting and Operations") offers specialized rail and transit consultancy services to public agencies, passenger and freight railroads. DB E.C.O. North America is part of the DB E.C.O. Group and leverages Deutsche Bahn’s global expertise to advance mobility and rail transportation across the U.S. and Canada. Their cross-disciplinary team collaborates closely with clients to innovate their portfolios and elevate business performance. With a focus on sustainability, safety, and operational excellence, they strive to enhance the customer experience, increase rail usage, and “Transform The Future Of Mobility.”  A Senior Project Engineer at DB E.C.O. North America is a versatile engineering professional who combines deep technical expertise in CBTC, other rail systems with strong project management and system integration capabilities. The Senior Project Engineer shall be experienced across all phases of the V-Cycle (per EN50126) including but not limited to system concept, system definition, system specification, risk management, requirements management, design management, interface management, verification, validation, testing, commissioning, and certification. The role shall support DB E.C.O. North America’s infrastructure group, while also supporting business development activities.  Tasks & Responsibilities:  * Provide expert technical consultancy and lead technical deliverables throughout the project system's lifecycle to ensure project deliverables align with client expectations, industry standards and regulations.  * Serve as technical lead for signal systems engineering with a focus on CBTC and other signaling system related deliverables, providing specialized knowledge and guidance to project teams and acting as the primary technical interface with clients and suppliers.  * Manage project scope, schedule, budget, risks, and stakeholder communication; lead and coordinate supplier proposals, studies, quantitative analyses, and technical workshops, ensuring on-time, on-budget completion and adherence to scope and quality resulting in the highest level of client satisfaction.  * Prepare project proposals, including the creation of methodologies, budget estimations, and project timelines.  * Support business development initiatives (approximately 10–20% of the role) by contributing to client acquisition strategies, preparing and delivering presentations, and maintaining strong client relationships.  * Contribute to the strategic development of signal systems engineering services by enhancing service offerings and monitoring external market trends to identify and secure future project opportunities.  * Attend business fairs, client meetings, and industry conferences to represent DB E.C.O. North America, build professional networks, and promote business growth.  * Support the client feedback process and drive continuous improvement in service delivery to meet and exceed client expectations.  * Mentor and educate consultants and engineers on signaling and systems engineering principles, promoting skills development, professional growth, and knowledge sharing within the team.  Requirements:  * A bachelor’s degree in engineering (B.Sc.).   * At least 10 years of related experience in engineering and/or consulting for railway projects; 15 or more years preferred.  * At least 6 years of hands-on experience with CBTC systems, including successful delivery on a minimum of two (2) CBTC projects; experience with one or more other rail systems is a plus.  * Familiarity with relevant industry standards, regulations and safety requirements.  * Expertise in writing technical specifications and technical proposals.  * Strong leadership and decision-making qualities are required.  * Demonstrable technical and project management experience, including managing scope, schedule, and budget on complex rail projects and the ability to perform under pressure; PMP or equivalent certification is a plus.  * Excellent communication and presentation skills.  * Business-focused attitude.  * Resilient, flexible, independent and well-structured working approach.  * Strong written and verbal presentation and communication skills.  * Experience in using MS-Office (Excel, PowerPoint, Word).  * Ability to work effectively in a fast-paced, team-oriented environment with strong interpersonal skills.  * Occasional domestic / international travel may be required.  Working Conditions and Travel: You may work from your home office and/or a well-lighted, heated and air-conditioned indoor office setting with adequate ventilation.  Minimal overnight travel by land and air.  Physical Requirements, with or without a reasonable accommodation:  * Ability to work at a computer workstation for periods up to 4 hours at a time  * Ability to speak on the telephone for a total of up to 3 hours per day  * Ability to sit for up to 3 hours without breaks at meetings  * Ability to walk and stand for up to 4 hours without breaks at program site visits and meetings We offer an annual gross salary between $128,500 and $193,000 + bonus (USD) for full-time employment, depending on professional qualifications and experience. Quick overview of our U.S. Health & Wellness Benefits:  * Medical Insurance: Multiple options - Low to High Deductible plans  * Dental & Vision  * Health Savings & Flexible Spending Accounts  * Life & AD&D Insurance, Short-term, and Long-term Disability: Company-paid  * Employee Assistance Program (EAP) for employees and their household members  * Commuter Benefits: Use tax-free money to pay for eligible transit and parking expenses (Train, subway, bus, ferry, parking).  * Parental Paid Leave  * Supplemental Coverage: Optional accident, critical illness, and hospital indemnity plans with wellness benefits.  * Retirement Savings (401k): Pre-tax or Roth contributions with company match  * Vacation & Holidays: Competitive time off plus 11 paid company holidays  DB E.C.O North America, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements. DB E.C.O North America, Inc. complies with applicable state and local laws governing nondiscrimination in employment.   For California applicants: We follow the California Fair Chance Act, San Francisco Fair Chance Ordinance, and/or Los Angeles Fair Chance Initiative for Hiring. As is the case for applicants in any jurisdiction, you do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After providing a conditional offer and conducting a background check, we will consider hiring any qualified individual with arrest or conviction records in accordance with all relevant laws, and specifically will assess whether any conviction history directly relates to the job duties.  We will take into consideration the individual’s explanation and potential mitigating factors as defined by the law.   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  --- Quick overview of our Canada Health & Wellness Benefits:  We offer a comprehensive, company‑paid benefits program for employees and their eligible dependents. This includes Basic Life Insurance, Accidental Death & Dismemberment (AD&D), Dependent Life Insurance, Long‑Term Disability, extended Health and Dental coverage, and access to an Employee Assistance Program (EAP).  In addition, the Company supports your long‑term financial well‑being by subsidizing a Registered Retirement Savings Plan (RRSP) of your choice with a contribution equal to 5% of your basic salary.  We also provide competitive vacation time along with 11 paid company holidays, so you have the time you need to rest, recharge, and enjoy life outside of work.

About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. ABOUT THE ROLE: We're looking for an Analytics Engineer to help ensure data integrity across Extend's financial and operational systems. This architecture powers reconciliation, audit readiness, and payment accuracy for the Servicers and Merchants we work with. This is a cross-functional role. You'll partner with Accounting, Operations, Reporting, and Engineering to align internal and external financial data, and build well-documented, reliable pipelines in Snowflake and dbt. It's a hands-on role anchored in SQL and analytics engineering, with real ownership over the reconciliation workflows you support. KEY RESPONSIBILITIES: Data Pipeline Development. You build and maintain data pipelines in Snowflake and dbt to support reliable, auditable reconciliation between internal and external systems. Claim Reimbursement & Contract Sales Ownership. You own and improve the data workflows related to Claim Reimbursement and Contract Sales, ensuring accurate financial tracking and reconciliation with partners. Cross-Functional Partnership. You work closely with Accounting, Engineering, Operations, and Reporting to align and reconcile internal and external financial data, acting as a connective link between technical and non-technical teams. Data Quality & Audit Readiness. You ensure data integrity across systems and support internal and external audits through well-documented, traceable data practices. Integrations & APIs. You use tools like Thunderclient and Postman to interface with production systems, and help enhance integrations with Service Providers and Merchants to improve the timeliness and accuracy of claim expense reporting and payments. Issue Investigation & Process Improvement. You identify, investigate, and fix data quality issues, recommending process improvements to reduce errors and manual intervention, and help extend our data quality standards and operational analytics practices. QUALIFICATIONS: * 2-4 years of experience as an Analytics Engineer, Data Engineer, or in a similar role focused on operational data systems. * Strong SQL skills and hands-on experience with Snowflake and dbt. * Proficiency with API interaction and tools like Thunderclient or Postman. * Familiarity with reconciliation, financial audit preparation, and cross-system data integrity best practices. * Excellent communication skills and a collaborative approach to working across technical and non-technical teams. * Strong problem-solving mindset and the ability to proactively identify and address data inconsistencies. * Experience in a fast-paced startup or cross-functional environment is a plus. * Bonus: experience working with claims, reimbursements, or financial data operations. Expected Pay Range: $138,750 - $161,250 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills, and experience. Life at Extend: * Working with a great team from diverse backgrounds in a collaborative and supportive environment. * Competitive salary based on experience, with full medical and dental & vision benefits. * Stock in an early-stage startup growing quickly. * Generous, flexible paid time off policy. * 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice [https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing]