Senior Director, People Business Partner

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM People Strategy & Enablement (PS&E) bridges the gap between strategy and impact. We create clarity and momentum for People initiatives, partnering cross-functionally to design and run scalable programs and products that improve decisions, reduce friction, and support sustainable growth. By enabling operational excellence and alignment, we ensure the People team can move faster and with confidence. Our work spans five core areas: strategic planning and roadmap prioritization to ensure the People team focuses on the highest-value initiatives; pillar management to track health, risks, and progress of strategic initiatives with transparency and accountability; project management to provide the discipline and structure required to move initiatives across the finish line — from inception through delivery; design readiness and change management to prepare the organization to adopt and sustain new programs; and People operating rhythms to organize and facilitate planning cadences and forums that keep the organization aligned and moving. THE ROLE This is not a typical project management role. As Project Manager for People Operations Intake & Portfolio, you will own the systems, processes, and judgment layer that determines what the Partners, Operations & Insights (POI) organization works on — and in what order. You will be the connective tissue between the People team's ambitions and POI's capacity, serving as the first point of contact for all work requests flowing into POI's four core teams: People Solutions, People Data Analytics & Research (PDAR), People Partners, and Employee Relations & HR Compliance. You will build and run Stripe's POI intake and prioritization process end-to-end — from designing the intake experience for requestors, to triaging and evaluating incoming Jira tickets, to facilitating prioritization conversations with POI and People team leaders. As this function matures, you will expand into a broader portfolio intelligence role: the key strategic partner to all People team requestors, ensuring that the organization's most limited resource — team capacity — is always directed at the highest-priority work. Critically, you will also build an AI agent to power and scale this work. You will design, iterate on, and deploy an intelligent intake assistant that helps with automated scoping, duplicate request detection, time commitment estimation, resourcing recommendations, and prioritization guidance — upleveling the quality of every intake interaction across the org. WHAT YOU'LL DO * Own and operate the POI intake process end-to-end. Manage the Jira-based intake system, ensuring all incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery. * Serve as the primary intake partner for People team requestors. Act as a knowledgeable, approachable first point of contact who helps teams scope and frame requests well, setting clear expectations on timelines, effort, and likelihood of prioritization. * Facilitate regular intake and portfolio cadences. Set cadence for POI Intake reviews, backlog grooming, and  full roadmap reviews. * Identify systemic patterns and surface insights to leadership. Synthesize trends across intake submissions to proactively flag capacity constraints, recurring themes, capability gaps, and emerging risks before they become blockers.. * Apply strategic judgment to prioritize the POI portfolio. Evaluate incoming tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks. * Build and maintain portfolio visibility and capacity reporting. Develop dashboards and reporting that give POI leadership and People team stakeholders real-time insight into resource allocation, queue depth, and roadmap health. Participate in quarterly business reviews and annual planning cycles. * Design, build, and continuously improve an AI agent for intake. Create an intelligent agent that automates and enhances the intake experience, that ultimately can be deployed to reduce time-to-decision and improve requestor experience at scale. * Continuously improve the intake experience. Build and maintain requestor-facing documentation, submission guides, communication templates, and onboarding materials that reduce friction and improve ticket quality at submission. * Partner with POI leaders and People team leaders on resourcing and prioritization conversations. Prepare and present portfolio data and recommendations to senior stakeholders, facilitating trade-off discussions with rigor, objectivity, and a clear point of view. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of experience in project management, business operations, strategy, or consulting with experience navigating complex, matrixed organizations and managing competing priorities. * Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function. * Strong analytical and systems-thinking skills. Able to evaluate competing requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders. * Proficiency in Jira or equivalent ticketing/project management tools. Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting. * Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks. * Excellent written and verbal communication skills. Able to translate ambiguous, incomplete requests into clear, actionable project briefs and present complex portfolio data accessibly to both technical and non-technical stakeholders. * Proven ability to manage relationships with senior stakeholders (directors, VPs), including setting expectations, navigating pushback, and facilitating alignment conversations with confidence. * Comfort operating in ambiguous environments where the work is not always well-defined. Able to independently identify the right approach and establish meaningful success metrics. * Collaborative, low-ego working style. Able to operate as a strategic partner and trusted advisor rather than a decision-maker, earning credibility through rigor and good judgment. * At least 2 years of experience working within or closely alongside an HR, People, or equivalent internal operations team. PREFERRED QUALIFICATIONS * Hands-on experience building AI agents or automation workflows using no-code/low-code tooling. * Experience with prompt engineering, RAG (retrieval-augmented generation) concepts, or designing human-in-the-loop workflows for AI-assisted processes. * Background in portfolio management, demand management, or capacity planning, including experience with prioritization frameworks (RICE, WSJF, OKR-alignment scoring, or similar). * Experience with change management frameworks (e.g., Prosci ADKAR® Model) and designing adoption strategies for new processes or tooling. * Familiarity with HR systems (e.g., Workday, Greenhouse, Retool) and People team workflows. * Experience building portfolio dashboards or capacity reports using tools like Tableau, Looker, Google Sheets, or similar. * Experience building and deploying process documentation, requestor-facing guides, or enablement materials that improve submission quality and reduce intake friction. * Familiarity with data privacy and compliance considerations relevant to employee data, particularly in the context of AI tools and automated workflows. * Experience using AI tools to increase personal and team productivity. * Advanced proficiency in Google Workspace (Sheets, Docs, Slides) and Mac OS.

Tandem Bank

Job Title: Account Manager (Motor Finance – Brokers)  Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week  Salary: £47,500 - £55,000 and up to 20% bonus and £600 per month car allowance   Location: Flexible – broker focus will be on the South of UK   💚 Shaping the future of sustainable digital banking 💚  Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.   People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.   Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.   Tandem is growing fast and helping to shape the future of sustainable banking.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.    The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to brokers. To ensure individual targets are met and adhere to company policies.              Your Impact: Building a sustainable tomorrow   As an Account Manager at Tandem your focus will be on:  * Creating new motor finance broker relationships within your geographical area.  * Managing existing broker accounts to ensure they meet their sales and efficiency targets.  * Attending face to face meetings and telephone/email negotiations offering competitive finance facilities to brokers.  * Offering excellent customer service.  * Being an active team player.  * Achieving business targets and personal objectives.  * Attending 121’s and team meetings in any of our office locations (typically held in Cardiff).   We’d love to hear from you if you have:  * Have effective communication styles and methods used to interact with used car dealers, brokers and third parties.  * Can work independently, setting your own priorities and taking a lead role.  * Are prepared to take accountability for your own performance.  * Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading.  * Can work under pressure in a target driven environment, with the capacity to prioritise tasks.  * Have excellent organisational and time management skills.  * Can research, digest, analyse, and present material clearly and concisely to senior management and director level.  * Have excellent interpersonal skills.  * Can work proactively and think strategically in a fast-moving environment.  * Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries.  * Can present to motor dealers and brokers of all size and types.   It would be great, but not essential if you have:  * Previous experience of motor finance, or associated businesses within the motor industry.  * Have a good understanding of the digital marketplace that exists within the motor finance industry.  * An understanding of the regulatory environment that exists within the motor industry.   Rewards that reflect your value, what’s in it for you?   At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer:    * 25 days annual leave plus 8 days Bank Holiday    * An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  * Buy or sell up to 5 days holiday a year  * Healthcare cash plan through Westfield Health   * Life Assurance at 3 x salary  * Electric Vehicle salary sacrifice scheme     * Cycle to Work salary sacrifice scheme and a free helmet    * Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  * Smart Tech scheme (buy goods with 0% interest)  * 10% discount on solar panels  * Tandem Hub for treats, cash back and discounts on UK retailers     * 2 days per year paid volunteering     * Free cereal, snacks and drinks in all offices  * Quarterly team social budgets   Please note, some benefits are subject to eligibility criteria, such as passing your probation.  Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  * Volunteer 14.25 hours a year for charity > receive a half day on a Friday  * Take part in a fundraising event > Tandem will match up to £200 a year  * Have renewable energy at home > receive an additional 1-day annual leave   * Drive an electric car > receive £500 towards a home charger  * Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw  * Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet   Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.    Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Tandem Bank

Job Title: Account Manager (Motor Finance – Dealers)  Working Pattern: Monday to Friday, 09.00 - 17.00 36.25 hours per week  Salary: £47,500 - £55,000 and up to 20% bonus and £600 per month car allowance   Location: Flexible – Dealer patch covers South West with a key focus on Birmingham 💚 Shaping the future of sustainable digital banking 💚  Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.   People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.   Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.   Tandem is growing fast and helping to shape the future of sustainable banking.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.    The main purpose of the role is to create and maintain relationships with introducing used car dealers and brokers. To attend face to face appointments and telephone/email negotiations offering competitive finance terms to used car dealers and brokers. To ensure individual targets are met and adhere to company policies.            Your Impact: Building a sustainable tomorrow   As an Account Manager at Tandem your focus will be on:  * Creating new used car dealer/broker relationships within your geographical area.  * Managing existing used car dealers and brokers to ensure they meet their sales and efficiency targets.  * Attending face to face meetings and telephone/email negotiations offering competitive finance facilities to used car dealers and brokers.  * Offering excellent customer service.  * Being an active team player.  * Achieving business targets and personal objectives.  * Attending 121’s and team meetings in any of our office locations (typically held in Cardiff).   We’d love to hear from you if you have:  * Have effective communication styles and methods used to interact with used car dealers, brokers and third parties.  * Can work independently, setting your own priorities and taking a lead role.  * Are prepared to take accountability for your own performance.  * Can communicate verbal and written information to customers in a way which is clear, fair, and not misleading.  * Can work under pressure in a target driven environment, with the capacity to prioritise tasks.  * Have excellent organisational and time management skills.  * Can research, digest, analyse, and present material clearly and concisely to senior management and director level.  * Have excellent interpersonal skills.  * Can work proactively and think strategically in a fast-moving environment.  * Can have flexibility and adaptability to a wide variety of tasks and to work extra hours where required to meet deadlines and deal with client queries.  * Can present to motor dealers and brokers of all size and types.   It would be great, but not essential if you have:  * Previous experience of motor finance, or associated businesses within the motor industry.  * Have a good understanding of the digital marketplace that exists within the motor finance industry.  * An understanding of the regulatory environment that exists within the motor industry.   Rewards that reflect your value, what’s in it for you?   At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer:    * 25 days annual leave plus 8 days Bank Holiday    * An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  * Buy or sell up to 5 days holiday a year  * Healthcare cash plan through Westfield Health   * Life Assurance at 3 x salary  * Electric Vehicle salary sacrifice scheme     * Cycle to Work salary sacrifice scheme and a free helmet    * Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  * Smart Tech scheme (buy goods with 0% interest)  * 10% discount on solar panels  * Tandem Hub for treats, cash back and discounts on UK retailers     * 2 days per year paid volunteering     * Free cereal, snacks and drinks in all offices  * Quarterly team social budgets   Please note, some benefits are subject to eligibility criteria, such as passing your probation.  Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  * Volunteer 14.25 hours a year for charity > receive a half day on a Friday  * Take part in a fundraising event > Tandem will match up to £200 a year  * Have renewable energy at home > receive an additional 1-day annual leave   * Drive an electric car > receive £500 towards a home charger  * Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw  * Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet   Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.    Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.