Product Manager, Terminal Device Expansion

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Technical Account Managers for Stripe Terminal partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments. These engagements are typically short-to-medium in length and center on hardware onboarding, SDK enablement, pilot validation, and operational readiness. You’ll help customers move quickly from evaluation to reliable in-store acceptance while surfacing learnings back to Product and Support. WHAT YOU’LL DO Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers. RESPONSIBILITIES * Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting. * Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window. * Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope. * Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately. * Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome. * Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks. * Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments. * Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements. * Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments. * Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations. * Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions. * Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams. * Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements. * Practical troubleshooting skills for networking, device pairing, and cross-system payment flows. * Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills. PREFERRED QUALIFICATIONS * Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics. * Ideal experience in the payments industry. * Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes. * Some exposure to SQL for quick reconciliation or data checks is a plus. * Prior experience running pilots or short rollouts and handing off to longer-term operational teams.

Adyen

THIS IS ADYEN Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. TEAM LEAD - HARDWARE PARTNER ENGINEERING  Adyen is seeking a Partner Engineering Manager to build and lead our Hardware Partner Engineering function. This is a hands-on player-coach role: you'll manage a small team of Partner Engineers while personally owning the technical relationship with one of our key terminal OEM partners. You will be Adyen's primary day-to-day technical interface with our hardware OEM partners, driving OEM accountability on open issues, representing our product strategy, and building the tooling and processes this function needs as it scales. As Adyen evolves its hardware offerings to incorporate more customer needs (e.g. loyalty) and interactive experiences, the need for a dedicated and technically astute team managing this partner surface will only grow. This role is foundational to that effort: you'll be one of the first people to staff and shape this function, establishing how Adyen manages OEM technical relationships for years to come. The ideal candidate combines direct engineering or systems experience (ideally in embedded/hardware or device-adjacent environments) with proven people leadership, and brings a proactive, high-agency mindset to building a team and function from an early stage. WHAT YOU'LL DO: * Manage and coach a small team of Hardware Partner Engineers, each working with a specific OEM, while personally owning day-to-day technical coverage of one OEM relationship yourself. * Act as Adyen's primary technical point of contact for assigned OEM partner(s): debugging, reproducing, documenting, and driving issues to resolution, escalating internally when necessary. * Drive internal alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial teams on prioritization of OEM issues and requests, ensuring OEMs are focused on Adyen's highest-priority issues. * Partner with the Hardware Integrity and other cross-functional teams to deploy tooling, automation, and process improvements with OEM partners to scale quality efforts beyond manual ticket-chasing. * Partner with Commercial counterparts to drive proactive improvements to the Adyen payment experience on partner devices (e.g., performance, reliability), not just reactive bug-fixing. * Build the operating model for this still-early function: define team structure, ways of working, and escalation paths as Adyen adds OEM relationships and device coverage under the hardware independence strategy. * Establish and maintain senior-level relationships with OEM partners (e.g. Verifone, Castles), including regular business reviews and escalation management. * Use Adyen's planning processes to secure resources and align senior stakeholders on team direction as scope grows. WHO YOU ARE: * 5+ years of hands-on technical experience (software/systems engineering, embedded systems, or technical program management), ideally with exposure to hardware, embedded, or device-level environments. * Direct people management experience, or clear readiness to step into a first management role, with a track record of coaching and developing technical, partner-facing Partner Engineers. * Comfortable diagnosing technical issues at the systems/device level and engaging credibly with OEM engineering counterparts — you don't need to be the one writing embedded firmware, but you need to understand it well enough to hold partners accountable. * Proven experience driving operational improvement — turning a backlog of recurring issues into sustainable processes, tooling, or automation rather than one-off firefighting. * Strong cross-functional communicator, comfortable driving alignment across Product, Engineering, Reliability, and Commercial teams, and navigating ambiguity in a function that is still being defined. * Ability to build trusted relationships with external partner engineering teams, including counterparts based in Asia and EMEA. * High agency: you identify opportunities, form a point of view, get alignment, and move — without waiting for the function to be fully built out around you. * Based in or willing to work from Amsterdam; comfortable with some travel and with schedules that occasionally span partner teams in Asia and US time zones. OUR DIVERSITY, EQUITY AND INCLUSION COMMITMENTS  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! WHAT’S NEXT? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Product Design team is made up of several groups that define, create, and deliver all user-facing aspects of Stripe’s brand and product. Product Designers are strategic partners to Engineering and Product Management within their product area. In close collaboration with product teams, they shape user experiences, then translate them into high-quality designs that can be tested, shipped, and refined. Designers are responsible for building elegant, functional products that users love—and want to tell others about. The Terminal design team crafts product experiences that empower users to configure and manage in person payments. This team transforms the intricate world of payments into intuitive solutions, letting users focus on growing their businesses. The team spans hardware and software, focusing on many types of users: end users who pay at the point of sale, cashiers and operations managers who set up and run the devices, and merchants who manage a fleet of devices and need to monitor performance. WHAT YOU’LL DO As a product designer, you’ll work closely with the product manager and engineering team to envision payments features in the Stripe Dashboard and our end-user-facing surfaces and partner with go-to-market teams to bring them to users. That includes new feature development, product quality improvements to our most frequently used workflows, and setting vision for our products to meet new user expectations in an increasingly data and AI-driven world. RESPONSIBILITIES * Understand user workflows and pain points, and produce, test, and iterate on high-quality designs to solve user needs * Partner closely with product, engineering, marketing, and strategy partners to define a north star and product experience for new features * Prototype user experiences for user research testing and internal communication * Collaborate with teams across Stripe to craft a seamless dashboard user experience * Conduct user research to test design decisions before shipping * Collaborate with our design systems teams to leverage and improve page templates and components WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Has 4+ years relevant design experience at a product-driven tech company * Has strong craft demonstrated through a portfolio of work * Has demonstrated skills in prototyping at a high fidelity * Has experience collaborating closely with engineering teams * Has excellent written and verbal communication skills, demonstrated through design deliverables, videos, and written artifacts PREFERRED QUALIFICATIONS * Are excited about building collaborative relationships with many partners * Are passionate for turning complexity into usable, beautiful experiences * Are a strong design leader comfortable with bringing your point of view to a team