Staff Product Manager, Support Experience

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The CX Automation team within Coinbase's Enterprise Applications & Architecture (EAA) org engineers seamless, proactive, and intelligent customer experiences by maximizing automation to resolve service needs and optimizing human-assisted channels for high-value interactions. As a Staff Product Manager, you'll own product strategy and end-to-end delivery for the support surfaces through which the majority of Coinbase customer interactions take place. Your work will directly drive the team's goals to maximize automation rates while maintaining high customer satisfaction, shaping how millions of customers experience Coinbase support. What you'll do: * Own the product roadmap and end-to-end delivery for chat, voice, and proactive support surfaces, defining how automated and human-assisted interactions flow across channels to deliver a seamless experience for both customers and agents. * Drive automation rate and CSAT improvements by identifying the highest-impact opportunities to deflect contacts before they become issues, reach out to customers proactively, and optimize the handoff from automated to human-assisted resolution. * Build AI-integrated capabilities across support surfaces by partnering with the Intelligence team (ML/LLM) and 3P AI vendors to bring intelligent routing, AI-assisted responses, and automation workflows into chat and voice experiences. * Partner with Engineering, CX Operations, Data Science, and Compliance to ensure support surfaces built on Amazon Connect, Sprinklr, and internal platforms are reliable, scalable, and compliant across all operating jurisdictions. * Shape P&L impact through tooling optimization and deprecation, evaluating build-vs-buy tradeoffs and scoping the market for emerging CX technologies that accelerate automation goals. Required Skills and Experience: * 7+ years of product management experience, with demonstrated depth in both customer-facing product surfaces (front-end UX) and platform/systems work (back-end APIs, integrations, data flows) - not exclusively one or the other. * Experience building or scaling AI-powered customer support products, including automation workflows, intelligent routing, chatbots, or LLM-based assistants across chat, voice, or self-service channels. * Track record of defining and tracking success metrics across complex funnels (automation rate, CSAT, deflection rate, resolution time) and using data to drive prioritization decisions. * Experience partnering across multiple product groups and stakeholders without owning end-to-end UX, with proven ability to influence outcomes and align priorities in a matrixed environment. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $207,485—$244,100 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Pinterest

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. This role sits at the intersection of advertiser experience and ad creative, owning the tools and workflows that help advertisers create, manage, and optimize the right ad for the right Pinner at scale. You’ll shape how creative assets are uploaded, organized, and activated across campaigns, including new AI‑powered and automated solutions. Your work will directly impact how efficiently advertisers of all sizes can create on‑brand, high‑performing campaigns, and will be a key driver of Pinterest Ads revenue growth.   What you’ll do: * Own and evolve core surfaces in Ads Manager, where advertisers of all sizes plan, buy, optimize, and measure their campaigns. * Partner closely with engineering, design, data science, marketing, sales, and operations to define, align on, and ship improvements for both self‑serve and managed advertisers, across global markets. * Deeply understand advertiser and agency workflows through research, data, and customer conversations; translate those insights into clear product requirements and roadmaps. * Build solutions to drive product-led growth of revenue and high priority advertiser features * Explore and ship AI features to help advertisers get customer support, reporting, recommendations and eventually take action on their behalf   What we’re looking for: * Experience with digital advertising and performance marketing: You understand performance ads concepts (e.g., optimization goals, bidding, attribution, creative testing) and how creative impacts performance. * Strong product discovery skills: You’re comfortable talking to customers, mapping workflows, validating problems, and translating insights into clear product strategies and roadmaps. * Proven success leading cross‑functional teams: You’ve driven alignment and shipped products with engineering, design, marketing, sales, and operations partners in a fast‑paced environment. * Comfort with ambiguity and a bias for action: You can bring clarity to ambiguous problem spaces and move quickly while keeping stakeholders informed. * Excellent communication of complex topics: You can explain technical concepts and tradeoffs to non‑technical audiences and drive clear decisions. * Leverage AI tools for research, analysis and prototyping to drive high velocity product outcomes * Bachelor’s degree in a relevant field such as Computer Science, or equivalent experience   This position is not eligible for relocation assistance. We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.   In-Office Requirement Statement: * We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. * This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.         #LI-REMOTE #LI-REX Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Databricks

As a Technical Product Manager, you will work closely with product managers, engineering teams, and technical field organizations to ensure the features we design and ship deliver outstanding user experiences.   Depending on your background, you will focus on one of two critical product areas: OLTP DATABASES You will help shape our transactional database capabilities to meet the performance, reliability, and scalability requirements of modern applications and AI agents. DATA GOVERNANCE You will help ensure data assets are governed effectively, enabling controlled access, compliance, and visibility across the organization. This includes enabling governed access for AI-driven use cases (e.g. agent-based access via MCP or similar technologies).   This role requires you to deeply understand both functional and non-functional requirements, such as performance, scalability, security, and compliance and how customers meet these requirements today. You will evaluate how these workloads are implemented on the Databricks Data Intelligence Platform and identify opportunities to improve the product experience.    You will act as a bridge between technical field teams and product and engineering. Insights from customer PoCs, benchmarks, and real-world implementations will directly inform product decisions. You will also help ensure that product improvements are clearly communicated back to the field. THE IMPACT YOU WILL HAVE * Identify and drive impactful product improvements in your domain of expertise * Define and run performance benchmarks (OLTP focus) or governance best practices and reference architectures (governance focus) * Shape and prioritize a meaningful product roadmap * Support go-to-market efforts and guide product adoption * For governance focus: define processes and mechanisms for how AI agents securely and compliantly access the Databricks Data Intelligence Platform WHAT WE LOOK FOR * 5+ years of experience with a strong, hands-on technical background * Strong empathy for customers across full spectrum of Data Platform users  * Deep domain expertise in one of the following: * Transactional databases (OLTP), cloud-native databases, or distributed systems * Data governance, data catalogs, lineage, and access management * Experience evaluating and comparing technologies across dimensions such as performance, reliability, governance, and compliance * Strong Python and SQL skills * Experience using AI-assisted development tools * Experience with systems design and architecture * Proven ability to work effectively across product, engineering, and technical field teams About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.