Vice President, Employee & Manager Experience

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. ROLE OVERVIEW The Vice President, Employee & Manager Experience is responsible for designing, delivering, and continuously improving the end-to-end experience for employees and managers across the company. This leader will build an integrated organization that combines People Operations, Employee Experience, Enablement, Internal People Communications, and Program Management to create simple, scalable, and high-impact experiences throughout the employee lifecycle. The role exists to ensure that employees and managers can easily access the support, tools, information, and development they need to be successful. The VP will act as the owner of the employee and manager journey, driving consistency, simplicity, adoption, and operational excellence across all People programs and processes. As the company evolves, this leader will also build a manager support model that provides managers with direct access to expert guidance and services, allowing People Business Partners to focus exclusively on strategic workforce planning, organizational effectiveness, and VP+ leadership support. WHAT YOU'LL DO OWN THE EMPLOYEE AND MANAGER EXPERIENCE * Define and lead the strategy for the end-to-end employee and manager experience. * Design experiences that are intuitive, scalable, and aligned to company culture and business priorities. * Continuously assess employee and manager pain points and drive simplification across People processes. * Establish experience metrics and service standards to measure effectiveness and adoption. LEAD PEOPLE OPERATIONS * Oversee all employee-facing People Operations services and programs. * Drive agentic support adoption through supporting the Okta One implementation. * Ensure employees and managers receive timely, accurate, and high-quality support. * Drive operational excellence, process standardization, and service delivery. * Leverage technology, automation, and AI to improve efficiency and user experience. OWN EMPLOYEE BRAND, CULTURE & COMMUNICATIONS * Partner with leadership to articulate and reinforce the company's employee value proposition. * Ensure consistent messaging globally across all People programs, policies, and employee communications. * Lead internal communications related to talent, culture, performance, rewards, career development, and organizational change. * Drive initiatives that strengthen employee engagement and cultural alignment. DRIVE ENABLEMENT AND DEVELOPMENT * Own onboarding experiences for all employees and managers. * Lead manager effectiveness programs that equip leaders to drive performance, engagement, and talent outcomes. * Ensure learning experiences are practical, scalable, and directly connected to business outcomes. LEAD PEOPLE PROGRAM MANAGEMENT * Ensure seamless execution of performance management, and engagement programs, * Drive strong governance, accountability, and cross-functional coordination. * Measure program effectiveness and continuously improve execution. BUILD THE MANAGER SUPPORT MODEL OF THE FUTURE * Create a world-class manager support organization that serves as the primary point of contact for manager questions and guidance. * Develop a team of People generalists capable of supporting managers across employee relations, performance, talent processes, organizational changes, and day-to-day leadership challenges. * Leverage technology and AI to provide scalable, self-service solutions. * Enable People Business Partners to focus exclusively on strategic workforce architecture, organization design, succession planning, leadership effectiveness, and business transformation. WHAT SUCCESS LOOKS LIKE * Employees consistently report that People processes are simple, intuitive, and easy to navigate. * Managers receive timely support and guidance, allowing them to lead effectively. * Core People programs are executed flawlessly and adopted broadly. * Onboarding, manager development, and leadership development programs improve business outcomes. * Employee communications are clear, consistent, and reinforce company culture. * Service delivery is increasingly automated, scalable, and efficient. * People Business Partners spend the majority of their time on strategic workforce and leadership priorities rather than transactional support. * The company is recognized for delivering a world-class employee and manager experience. LEADERSHIP EXPECTATIONS The successful leader will: * Think like a product leader, designing experiences around customer needs. * Simplify relentlessly and challenge unnecessary complexity. * Balance operational excellence with innovation. * Use data to inform decisions and prioritize investments. * Build high-performing teams and develop future leaders. * Operate with a strong customer-service mindset while maintaining strategic perspective. * Embrace technology and AI as force multipliers for scale and impact. REPORTING STRUCTURE This role leads: * People Operations * Employee Brand, Culture & People Communications * People Program Management * Onboarding & Enablement Key near term projects * Work across all of the CPOLT and build great relationships. This role is the “front door” to HR and will have hand offs to all other teams * 2 day manager program delivery  * Hire a People Operations leader and optimize the function for our next phase of growth * Implement a manager support model with a team of generalists.  * Complete the writing of all of the policies globally  * Implement and communicate the new OARs (review) process and Okta voice * Have a strong communication plan across the whole org  * Build the external messaging around Agents on an org chart  * Lead the way with agents on the org chart  * Support the implementation of Okta One   #P25075_3483577   Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/irl. The annual base salary range for this position for candidates located in Ireland is between: €200.000—€275.000 EUR The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Mongodb

THE ROLE We are seeking a Vice President, Solutions Architecture – EMEA to lead a large, high-performing regional pre-sales organization of approximately 130 solutions architects and people leaders. Reporting to the SVP, Global Solutions Architecture, this executive will own the technical GTM strategy for the region, partner closely with EMEA Sales leadership to win complex modernization and AI workloads, and serve as a visible technical ambassador with MongoDB's most strategic customers across the region. This leader will also be a transformation agent for the function — elevating the role of Solutions Architecture as a driver of the consumption motion, grounded in clear accountability, execution rigor, and demonstrated customer value realization. WHAT YOU'LL DO * Own the regional pre-sales strategy. Define and execute the vision for Solutions Architecture across EMEA, aligning technical strategy to the region's pre-sales priorities and driving new customer acquisition, expansion, and technical win strategies that accelerate post-close consumption growth * Drive the team's transformation to take a prime role in the consumption motion. Evolve Solutions Architecture from a technical validation function into a primary driver of consumption growth, built on clear accountability, execution rigor, and demonstrated customer value realization * Lead a large, distributed team. Manage and scale a ~130-person organization of solutions architecture leaders and practitioners across EMEA's countries and sub-regions, building the operating rhythm, capacity planning, and leadership bench required to sustain growth * Partner tightly with EMEA Sales leadership. Drive pre-sales excellence and technical differentiation on complex, strategic deals; collaborate on bespoke solution design; and build trusted executive relationships with the region's most important accounts * Serve as an executive technical sponsor. Represent MongoDB as a trusted advisor in strategic customer conversations, executive briefings, and Customer Advisory Board engagements, leading architecture discussions focused on AI-native and modernization use cases * Build and develop leadership talent. Attract, develop, and retain exceptional Director- and Manager-level leaders across the region; foster an inclusive, high-performance culture aligned to MongoDB's Leadership Commitment * Drive consistency in methodology and execution. Champion global best practices in value-based technical discovery, strategic POC engagements, and reference architectures, adapting them to EMEA's regional and cultural nuances to increase win rates and deal velocity * Collaborate cross-functionally with Product, Marketing, and the global Solutions Architecture leadership team, feeding regional customer and market insight into roadmap and GTM decisions. * Ensure seamless pre- to post-sales handoff. Partner with Professional Services and Customer Success leadership across EMEA to ensure unified, consistent customer experiences throughout the lifecycle. * Own regional budget and resourcing decisions for the Solutions Architecture function, prioritizing investments that maximize pre-sales impact and long-term revenue growth across the region WHAT YOU'LL BRING * 15+ years of relevant experience, including significant time in technical pre-sales, solutions architecture, or enterprise solutions engineering within enterprise software, cloud, or data platform businesses * 5+ years leading large, multi-country pre-sales or solutions architecture organizations at regional or global scale, with a demonstrated track record of driving technical differentiation and material revenue outcomes * Experience managing organizations of comparable scale (100+ team members) across multiple countries, including leaders of leaders * Deep expertise in value-driven technical discovery and sales methodologies (e.g., MEDDIC / MEDDPICC), with a track record of institutionalizing scalable frameworks for technical validation and solution design * Strong understanding of consumption-based business models and experience driving technical strategies that accelerate post-close usage growth * Track record of leading organizational transformation within pre-sales or technical GTM functions — shifting team focus, metrics, and operating discipline toward proactive accountability and measurable customer value realization, particularly in consumption-based environments * Demonstrated ability to win complex, AI-native, and modernization workloads at the enterprise level, with sound technical and commercial judgment across cloud, data, and AI architectures * Proven experience owning a functional budget, including strategic investment decisions and productivity/ROI tradeoffs * Exceptional executive presence, with credibility in front of customer CIOs, senior technology leaders, and internal executive stakeholders across EMEA's diverse markets * Fluency in English required; additional European language proficiency is an advantage given the breadth of the region * Willingness to travel extensively across EMEA to support customers, teams, and events ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.   REQ ID: 2273491684

SPS

Job Title: Client Services Manager  Reports To: The Client Services Manager will report to the Client Manager, Client Director, Managing Vice President, or equivalent leadership.    Job Overview:  The Client Services Manager  (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSM will act as the primary daily client contact. While overseeing the staff onsite for all supervisory functions required.  Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.    Duties and Responsibilities:  * Proactively institutes the SPS Governance Model to ensure client satisfaction.  * Standardizes policies and procedures, including statistical monthly reporting and benchmarks.  * Drives operational improvements and solution design.  * Troubleshoots and resolves all client, site management, and site staff issues.  * Coordinates, implements, and oversees any special projects.  * Coordinates and leads vendor partner negotiations.  * Manages site financials in terms of hours, gross margin spread, profitability and growth.  * Serves as a knowledgeable resource regarding OSHA, EEOC, and the process for handling complaints.  * Manages direct reports, including managerial staff.  * Assists in the development of training materials and execution of formal training sessions  * Support business development internally and as directed.  * Maintains consistent communication with client and SPS at all levels.  * Manages the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if the Supervisor is unable to.  * Meets all client and SPS deadlines.  * Manages all resources within the operation, including people, hardware/software, and facilities.  * Coordinates with the supervisors the staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness and emergencies.  * Maintains a safe working environment for the SPS staff.  * Tracks all client requests using the approved tracking mechanism for activity and performance.  * Maintains metrics for monthly reporting of KPIs/SLAs.  * Oversees all equipment, supply and messenger vendors to comply with SPS contract.  * Performs daily walkthroughs to observe team performance firsthand for site inspections.  * Documents any incidents and informs client and SPS immediately.  * Maintains site P&L at proforma levels or above.  * Consistently executes all deadlines to be met for payroll, billing, and A/R collection.  * Oversees monthly budget forecasts for the account.  * Maintains Client Satisfaction Index (CSI) at or above the previous score.  * Participates in Monthly and Quarterly Client Business Reviews.  * Maintains Employee Satisfaction Index (ESI) at or above the previous score.  * Participates in SPS sponsored events.  * Establishes and maintains accountability to the next higher leadership authority.  * Coaches, develops and cross trains operations team to grow their careers.  * Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations  * Develops, appraises and counsels staff to reduce turnover, improve employee satisfaction and increase promotability of staff members.  * Maintains consistent documentation monitoring the status of each employee.  * Provides annual employee performance evaluations and reviews as directed by SPS.  * Has strict adherence to all SPS policies & procedures.  * Serves as a knowledge resource regarding SPS policies and procedures.  * Exceeds all contractual and client KPIs/SLAs.  * Immediately reports any personnel, security or data breach incidents to SPS leadership team.    Competencies:  * Results-oriented.  * Driven by client satisfaction.  * Strong integrity, and solid business ethics.  * Excellent presentation and interpersonal skills.  * Excellent English written and oral communication skills.  * Expert in customer service skills, professional attitude and appearance.  * Good organizational skills.  * Ability to maintain confidentiality.  * Attention to detail.  * Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.  * Able to convey information and ideas through speech in ways that others will understand.  * Able to listen to and understand information and ideas presented through spoken words and sentences. * Able to speak clearly so listeners understand, identify and understand the speech of another person.  * Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.  * Flexibility in dealing with simultaneous projects.    Qualifications and Education Requirements:  * High School Diploma (or equivalent) required.   * Minimum of 5+ years of experience in high level relationship building and operational management.  * Previous management/ supervisor experience overseeing 5-10 employees.  * Ability to build business relationships and interact effectively with C level executives.  * Solid understanding of selling skills.  * Exceptional computer skills.  * Industry related experience a plus.  * Driven by client satisfaction, with proven track record of diplomacy and ownership.  * Strong integrity, solid business ethics.  * Strong team approach to account management.  * Creative strategic thinking and performance.  * Required to maintain an overall professional appearance and attitude.  * Adhere to all policies and procedures required.    Physical Demands:  * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.  * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.  * Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).  * Physically able to talk on the phone and input data simultaneously.  * Ability to lift or move 40 lbs. or greater frequently.  * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.    Travel: Some local travel is required for this position. Approximately up to 25%.    Other Duties:  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.