Voice of the Customer Program Manager

AVILOO

DEINE AUFGABEN * Positioning & Messaging: Develop deep buyer personas in close collaboration with Product Managementand Sales, grounding every positioning decision in real customer and market insight. Build audiencespecific product positioning and messaging frameworks for AVILOO’s core offerings – FLASH Test,PREMIUM Test, and AVILOO Battery Warranty – ensuring each message resonates with its intendedaudience, whether that’s a leasing company, a vehicle dealer, or a private EV owner. * Go-To-Market Playbooks: Plan, coordinate, and drive product and feature launches from brief toexecution – aligning timelines, stakeholders, and messaging across marketing, sales, and product.Develop full GTM playbooks for new market entries (UK, Nordics, US, APAC), translating central strategyinto locally relevant launch plans. Work hand-in-hand with Sales to ensure every launch is backed by theenablement, content, and training the team needs to succeed from day one. * Sales Enablement: Create and continuously maintain a high-quality library of sales materials – includingpitch decks, one-pagers, battle cards, and demo guides – tailored to different buyer personas and salesstages. Train the sales team on product updates, new positioning, and competitive developments,ensuring reps always go to market with the most current and compelling story. Provide dedicated supportto international sales teams, adapting and localizing materials to fit specific market contexts andcustomer needs. * Market & Competitive Intelligence: Drive AVILOO’s competitive positioning: build and maintain astructured view of the competitive landscape, develop targeted battle cards, and run regular win/lossanalysis in partnership with Sales. Translate findings into actionable recommendations for product, sales,and leadership. * Voice of the Customer: Build and run a systematic Voice-of-Customer program – gathering feedback fromcustomers, prospects, and sales teams and synthesizing insights that inform both positioning and theproduct roadmap. Ensure the customer’s perspective is always represented in product and marketingdecisions. * Cross-functional Collaboration: Work closely with Corporate Marketing on product-related content(video testimonials, explainers, white papers) and with the Growth team on landing pages, paidcampaigns, and conversion-focused copy. Align with Product Management on roadmap communicationsand internal product updates. * Creative freedom in a company that is set to increase its revenue a hundredfold in the coming years. * A workplace with a true start-up mentality, flat hierarchies, and fast decision-making. * Use of cutting-edge tools and artificial intelligence for optimization. DEIN PROFIL * At least 4–6 years of experience in product marketing, ideally in a B2B SaaS, tech, or automotiveadjacent environment. * A demonstrated ability to develop product positioning and messaging that resonates with bothtechnical and commercial audiences. * Proven experience building GTM playbooks and driving successful product launches into existing andnew markets. * Strong sales enablement skills – you know how to translate product complexity into tools andnarratives that make sales teams more effective. * Hands-on experience with competitive intelligence and market research; you know how to turn datainto decisions. * Comfortable working closely with sales teams and commercial stakeholders, with a genuineunderstanding of what helps reps win. * Excellent written and verbal communication skills; you can write a crisp one-pager and a compellingpitch deck with equal confidence. * Excellent English skills; German or other European languages are a strong advantage. * Experience with multi-market or international GTM strategies is a distinct advantage. * BA/MA degree in marketing, business, communications, or a related field, or equivalent professionalexperience. * Genuine enthusiasm for electric mobility, sustainability, and the future of transportation. * Strong communication and presence, and a solution-oriented mindset. * Interest in exploring new topics. * Passion for using AI – you leverage technology to work faster, more accurately, and more efficiently. * Independent, precise, and pragmatic work style. * Team player who rolls up their sleeves when the situation calls for it. * A desire to work alongside colleagues in an office rather than alone at home WARUM WIR? * A senior product marketing role at the centre of AVILOO’s global growth strategy, with direct influenceon pipeline and revenue. * Ownership of positioning, messaging, and sales enablement across AVILOO’s core product portfolio(FLASH Test, PREMIUM Test, AVILOO Battery Warranty). * A seat at the table for product launches, market entry decisions, and GTM strategy – working closely with Product Management, Sales, and the CMO. * An extraordinary content asset to work with: nearly one million battery tests across 800 vehicle models,ready to become powerful market intelligence. * Flexible working and the freedom to shape the product marketing function according to your vision. * Reliable work-life balance – personally guaranteed by the CEO. * A performance- and team-oriented work environment where success is celebrated together. * The minimum salary for this position is € 3,954 gross/month in accordance with the Austrian IT CollectiveAgreement (full-time, 38.5h/week). Actual compensation is based on qualifications and experience andexceeds the collective agreement minimum.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Manager, Customer Success, you lead a team of Customer Success Managers who own customer value, adoption, and retention across our Italian market. Your primary focus is ensuring customers achieve measurable success and remain long-term advocates for Trustpilot. You are accountable for the team’s customer outcomes - driving Business Adoption, high Gross Renewal Rates (GRR) and Net Promoter Scores (NPS) through strong coaching, operational excellence, and cross-functional alignment with Account Management, Product, and Marketing. What you'll do: * Lead and develop a team of Customer Success Managers to deliver exceptional onboarding, adoption, and customer outcomes. Foster a culture of ownership, empathy, and continuous improvement. * Ensure the team proactively manages customer health and achieves high GRR and NPS results. Track and address risk indicators early to minimize churn. * Embed consistent processes for onboarding, success planning, and account reviews. Maintain accurate health and activity data in Salesforce. * Partner with Account Management on renewals and expansions; with Marketing on customer advocacy and case studies; and with Product on Voice of the Customer feedback. * Leverage customer data and dashboards to identify trends, measure impact, and communicate progress to leadership. * Recruit, onboard, and coach high-performing Customer Success Managers. Set clear goals, provide regular feedback, and create opportunities for growth. * Champion the customer internally — ensuring product, process, and policy decisions are made with the customer impact in mind. What you’ll bring: * Fluency in both Italian and English * Experience leading a Customer Success or post-sales team in a SaaS or technology environment. * Proven success driving customer adoption, satisfaction, and retention at scale. * Deep understanding of customer lifecycle management and success planning frameworks. * Strong data literacy and ability to interpret customer health metrics and operational KPIs. * Excellent communication and influencing skills, able to align cross-functional stakeholders around customer outcomes. * Experience using CRM and Customer Success tools (Salesforce, Gainsight, ChurnZero or similar). * Empathetic, organized, and commercially minded leader who builds trust and drives accountability What's in it for you: * Hybrid working model 2/3 days on site in our Milan office and the rest working from home * Multiple opportunities throughout the year to visit our international headquarters in Copenhagen for trainings, meetings and team events * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership  * A lucrative commission structure, company bonus and benefits * 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * At Trustpilot we care about your well-being; you will have full access to apps such as Headspace & Blinkist   * Base Salary: 60,600€ – 71,200€ * On-Target Earnings (OTE): 75,750€ – 89,000€ at 100% of target * Variable compensation represents 20% of OTE and comprises a company bonus and OTC (On Target Commission). Still unsure? We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you! #LI-AP1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Datacamp

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp.  Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation.  You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application.  Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus.  We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets.  You aim to understand the strategic imperatives at DataCamp’s clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients.  You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities: * Manage the customer lifecycle from onboarding to renewal for DataCamp’s most strategic, top-tier B2B clients * Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals * Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships  * Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners * Capture and promote business value created from DataCamp use * Work with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap * Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client * Demonstrate deep understanding of the subject matter and  the value of DataCamp's various products and use this to ensure renewal, upsell, and cross-sell Qualifications: * 3+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus * MUST be fluent in German * Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently * Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts * Bringing a “Teach to fish” not “give a fish” mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation * Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise * Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs * Willingness to experiment with new Customer Success playbooks, workshops, or motions to get the client true value out of DataCamp and to build long-term stickiness of the product Why Datacamp?  Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team: * Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. * Competitive compensation: We offer a competitive salary with attractive benefits. * Flexibility: Benefit from flexible working hours because the future is flexible!  * Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth. * Global retreats: Participate in international company retreats, fostering a global team spirit. * Equipment: Yearly refreshment of your IT Equipment budget for your home working setup. Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!