7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and

industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our

mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving

restaurant industry through the power of connected & engaged teams.

As the Customer Support Representative at 7shifts, you’ll be a key driver of the satisfaction and retention of our customers by

helping them unlock the full value of our platform. As the first point of contact for customers via chat, email, and phone, you’ll

provide personalized, empathetic, and solution-focused support and serve as a key contributor to the success of 7shifts.

We’re not actively hiring for this role right now, but we hire for it often. If you’re interested, we encourage you to apply so we

can keep you in mind for future openings. We’re building an inclusive work environment that is representative of the diverse

industry we have the pleasure of serving, and encourage candidates from all backgrounds to apply.

We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday to Saturday. Please note that the

working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and

communication.

What you’ll do:

Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and

problem-solve concerns

Educate customers on basic product training, including developing training materials and videos that help new customers use

7shifts to its fullest potential

Identify new ways customers can benefit from the product, understanding their business challenges and finding creative

solutions to their problems

Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
Collaborate closely with the Support team by actively participating in team meetings and discussions

What you bring:

1-2 years of experience in a technical customer support role (or similar)
Strong written and verbal communication skills - you will be the first point of contact for customers and being able to

communicate clearly and effectively address customer questions and concerns is key

Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
A resourceful and resilient approach to problem-solving, using available tools and keen attention to detail to find the best

solutions

The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to

effectively assist customers

Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions—ensuring thorough

investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams

The ability to understand the customers’ perspective and address their needs with empathy and efficiency

It’d be even cooler if you had:

Experience working in the Support function of a SaaS company
Experience supporting a US Payroll software
Experience working in the restaurant industry
Fluency in Spanish or French

Compensation

The base compensation range for this position is CAD $50,000 - CAD $75,000. This range reflects the full growth path for the role,

from building core skills, to accomplished performance, through to role mastery. For this role, we typically target the building

core skills level when hiring externally. At this level, individuals are developing foundational skills, building confidence

through hands-on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth driven. As you develop your skills and expand your impact over time, your

compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and

experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

Our commitment to our Shifties:

Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This

momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be

supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.

Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful.

You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.

Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move

fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like

Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.

Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we

build together, we grow together.

Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day

one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with

flexibility in mind, to help you bring your best self to work.

Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize

candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and

connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our

‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view

once in a while?

Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some

7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching,

feedback, development planning, and opportunities to grow from within.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful

product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that

reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team!

Our privacy policy can be found here [https://www.7shifts.com/privacy-policy].

Role

Customer Support Representative

Tags for this job

Other

Similar Jobs

Customer Support Representative - German Speaking

Opentable•London

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you’ll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write in both German and English to a fluent / native level. ---------------------------------------------------------------------------------------------------------------------------------- IN THIS ROLE, YOU WILL: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) * Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) * Provide outstanding service * Know your limitations and when you should ask for assistance * Own the resolution to the problem; don’t leave the customer hanging * Accurately and efficiently log all contacts in our CRM (Salesforce) ---------------------------------------------------------------------------------------------------------------------------------- WORKING HOURS: * Our UK Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year. * Our Customer Support Representatives work 5 days a week, working 8.5 hour shifts (including break time) - the earliest shift is 07:00 - 15:30 & the latest is 11:30 - 20:00. * Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work. * The team work 3 days a week in the London office (Tues, Weds & Thurs) * You'll be required to work public holidays & on weekends too (usually Saturday or Sunday) START DATE: * The intended start date is Monday 17th August 2026, the following 5 weeks will be for training. * Training is Monday - Friday, 09:00 - 18:00 in the London office. * Successful candidates must attend all days of training for the 5 weeks. ---------------------------------------------------------------------------------------------------------------------------------- PLEASE APPLY IF: * You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do appreciate any proven experience) * You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) * You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions * You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up * Value your integrity, and respect the trust our customers place in OpenTable’s products/ brands and would never lie to our clients just to make them happy * You enjoy the flexibility and challenges that come with a script free environment * You use your experience and personality to provide excellent service * You are not only receptive to feedback, but you actively seek it, and look for ways to implement it ---------------------------------------------------------------------------------------------------------------------------------- EXPERIENCE NEEDED: * Excellent communication skills, with a bias towards customer service * You have Strong communication skills: active listening, writing/typing, informal communications * Restaurant/ hospitality experience (or even just being a “foodie”) preferred * You have 1+ year experience providing customer support, by phone, email, chat, preferably in a software support environment * Have experience using current Microsoft Windows and Apple operating systems * You hold knowledge of iOS and Apple Hardware ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU’LL GET AT OPENTABLE We believe great work happens when people feel trusted, supported & excited about what they do — so we offer benefits designed to support your life, wellbeing & growth. 💷 ANNUAL SALARY * £30,000 per year 🌍 FLEXIBILITY THAT ACTUALLY FEELS FLEXIBLE * Work from (almost) anywhere for up to 20 days per year * Generous annual leave, plus your birthday off 🧠 SUPPORT FOR YOUR WELLBEING * Private health & dental insurance * Company-paid therapy through Spring Health * A Headspace subscription * An Employee Assistance Programme with 24/7 GP access, legal support & more * Income protection & life assurance * Discounted gym membership 🚀 INVESTMENT IN YOUR GROWTH * Development Dollars to support your learning * Leadership development opportunities * Access to thousands of on-demand courses & learning resources ✨ THE EXTRAS THAT MAKE A DIFFERENCE * Paid volunteer days * Paid parental leave * Competitive pension contributions * Bike2Work & season ticket loan schemes * Travel discounts * Employee Resource Groups & inclusive communities * Regular socials, Thursday happy hours & free office lunches twice a week Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. ---------------------------------------------------------------------------------------------------------------------------------- Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-FF1

Deadline: Aug 16Posted: Jun 30

Kundtjänstpersonal

Customer Support Representative (Danish Speaking)

Storytel•København

Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our connection with others. As one of the world’s leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets. We’re at the forefront of digital storytelling, driven by a vision to make the world a more empathetic and creative place. Ready for your next chapter? We’re looking for a Danish speaking Customer Support Representative to join our team in Customer Support at the Copenhagen Office! About the role We are looking for a Customer Support Representative with Danish language skills to assist our customers with incoming inquiries regarding our products and services. You’ll be a part of our Customer Support team, reporting to the Customer Support Manager. To be successful in this role, you should be an excellent communicator who’s able to earn our customers' trust. You will be in direct contact with the customers through email and social media. You also will be accountable for troubleshooting any problems and issues occurring to the customers regarding our products. * Responding to customer queries in a timely and accurate way, via our support channels and social media. * Identifying customer needs and helping customers use specific features * Analyzing and reporting product malfunctions * Monitoring customers’ reviews and answering them in a polite manner aiming to provide the information requested * Reaching the set KPI’s ABOUT THE TEAM You'll join a global support team of 15, working closely with both local and global colleagues. Your primary focus would be assisting our Danish customers but you’re also expected to assist our other global customers as well. Our support structure includes local agents in major markets, while smaller markets receive support in English or via translation tools. We foster a collaborative environment with regular team meetings, knowledge-sharing sessions, and opportunities for cross-functional collaboration. We work towards multiple KPIs, with customer satisfaction as our main focus. To ensure high customer satisfaction, we believe it’s important that we work closely with other departments, to enhance the customer experience. ABOUT YOU To enjoy this role, we think that you're a person with a positive attitude who takes great responsibility for your own decisions and at the same time has the ability to work closely with your team members and the rest of your colleagues at Storytel. * Experience in the customer support field or similar service role. * Excellent communication and problem-solving skills. * Patience when handling tough cases. * Excellent communication skills in Danish and English, both written and spoken. Swedish and/or any of the other nordic languages, would also be meritable. * Used and able to troubleshoot problems. JOIN A WORLD OF STORIES At Storytel, we’re a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us. Does this sound like your next story? Simply fill out the application form and share your CV – no cover letter needed. Answer a few questions, and you’re all set. We want your application as soon as possible, as the role will be filled as soon as we find the right candidate.

Deadline: Aug 17Posted: Jul 9

Kundtjänstpersonal

Rider Support Representative - Payments

Deliveroo•Manchester - Main

RIDER SUPPORT REPRESENTATIVE - PAYMENTS Location: Manchester, UK - Hybrid (3 days in office) Working pattern: 9.30am - 5.30pm; Wednesday - Sunday Languages: English proficiency required; and fluency in French, Italian, or Dutch required Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Rider Services Centre team supports Deliveroo’s riders —delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you. WHAT YOU’LL BE DOING We’re looking for a Rider Support Specialist to join the Rider Services team, working at the forefront of complex and high-impact cases to get riders on the road and support them while they’re there. Here’s what your day-to-day might look like: * Own complex casework: Deliver clear, accurate, and empathetic email support to riders across multiple markets, with a dedicated focus on resolving intricate payment-related queries. * Manage high-volume queues: Drive performance by managing a high volume of cases while consistently meeting or exceeding service level agreements (SLAs), productivity targets, and quality standards. * Support frontline teams: Act as a critical escalation point for 1st Line Support teams, handling complex cases and providing clear operational guidance to resolve rider issues end-to-end. * Identify operational improvements: Analyse trends and recurring issues in rider queries to proactively suggest improvements to internal processes, tools, or workflows. * Collaborate cross-functionally: Work alongside cross-functional teams to resolve high-risk rider issues efficiently, ensuring clear context and recommended next steps are provided during escalations. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Multilingual communication skills: Professional proficiency in written and spoken English, alongside fluency in either French, Italian, or Dutch to seamlessly support multiple markets. * Customer support experience: Demonstrated experience handling case management in a dedicated email or chat-based customer service environment. * Analytical and data mindset: Strong comfort with data and a solid understanding of Excel or Google Sheets to identify trends and track performance. * Problem-solving and adaptability: Proven ability to navigate ambiguous information, make resourceful decisions under pressure, and safely escalate complex risks. * Operational flexibility: Ability to work a schedule that includes dedicated weekend working and Bank Holiday coverage in line with marketplace demand. * Tool proficiency (Desirable): Prior experience utilising ticketing tools like Zendesk to manage customer workflows. WHY JOIN US? At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. * 🔧 Make a visible impact every day – Your work directly improves outcomes for customers, riders and restaurant partners. * 🌱 Grow through ownership – Take responsibility for complex cases and help shape improvements to how we operate. * 🧠 Develop deep operational expertise – Work across teams and markets to build strong regulatory and service knowledge. * 🌎 Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages. Learn more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Deadline: Aug 17Posted: Jul 3

Rust