Operations Coordinator

Your role at Veezu: As a Home to School Pricing Assistant, you will be responsible for leading the end-to-end pricing and submission process for all Local Authority home-to-school tenders. This role will play a critical part in securing new business by ensuring accurate, competitive, and timely tender submissions across a range of procurement portals. You’ll be the central point of ownership for pricing strategy, submission quality and compliance - escalating commercial competitiveness with operational viability. You will need to be a highly organised individual who can keep track of multi tenders across various geographical locations, ensure documentation is sent and received in a timely manner and always ensure completion of business essential documentation. Please note: this is a part time position (20h per week) Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! What you’ll do: Tender Management * Managing and coordinating the full tender submission process for Local Authority home-to-school transport contracts. * Prepare, review and submit pricing proposals via multiple procurement portals (e.g. Proactis, ADAM, YORTender). * Analyse tender requirements, specification and pricing structures to ensure full compliance. * Track all tenders and their outcomes, providing insight into win/loss performance to refine future bids. * Track no bid tenders to help identify shortages of resources within areas. * Work closely with CAH and Account Managers to notify in a timely manner of awards * Continuously review and improve pricing processes, tools, and submission quality * Support the businesses HTS Strategy – by highlighting resource issues. * Provide support on additional pricing exercises as and when required by the commercial team, including PTS/NHS Tenders and private tenders. Integration * Work closely with the M&A/ Integration team to ensure a smooth transition for tendered routes within an acquisition. * Work closely with Head of Bids and Tenders to ensure new Frameworks and portals are accessible straight away, enhancing growth opportunities * Adopt a strong handover process to ensure key information is communicated. Ensuring all stakeholders are communicated with. General * Support members of the wider Group Commercial team as and when required. Compliance * Understand the Veezu Safety First approach and behave accordingly. * Understand the Veezu Data Principles and behave accordingly. * Understand the Passenger Terms & Conditions. * Understand the Corporate Account Customer Terms & Conditions. * Undertake all mandatory training. * Maintain information security to a recognised required standard in line with business needs. * You are committed to maintaining our ISO27001 certification and set high standards for Information Security compliance. * Ensure legal and contractual compliance. What you’ll need: * Strong and polite communication skills both on the phone, in person and by email. * Ability to multitask and prioritise projects. * Must be team focused. * Guide commercial operations in your region, supporting the execution of the Group commercial strategy. Where you’ll be: This role is flexible in terms of location; however, the successful candidate must be located within one of Veezu’s existing hub locations. These are: Barnsley, Barry, Bath, Bridgend, Bristol, Cambridge, Cardiff, Chesterfield, Chippenham, Cwmbran, Derby, Doncaster, Hodge House, Hull, Huntingdon, Ipswich, Leeds, Luton, Manchester, Newport, Page Moss, Portsmouth, Sheffield, Shrewsbury, Solihull, St Helens, Swindon, Telford, Wigan, Wolverhampton, and York. Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

About Everfield Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem. Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing. About Us Motivity is a highly customisable electronic job sheet system used daily by thousands of engineers across the UK and Ireland. With over 200 customers and ambitious growth targets, we are focused on strengthening long-term client relationships, driving product adoption, and identifying opportunities for account growth. Position Overview You will own a portfolio of mid-market service businesses (avg. £5,000 ACV), taking full ownership for retention, renewals, and account growth. You will drive product adoption, identify upsell opportunities, and expand existing accounts, while building strong, trusted relationships. You’ll work closely with sales and product teams to ensure customer success translates into measurable business outcomes and revenue growth. Key Responsibilities * Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor * Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio * Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity * Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution * CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed * Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively * Guide customers through initial setup, trial, and early adoption Required Qualifications * Professional-level English (written and spoken) * Proven experience in B2B SaaS customer success, account management, or similar role (3+ years) * Strong communication and relationship-building skills with the ability to influence stakeholders * Commercial mindset with experience in renewals, retention, or upsell * Excellent time management and ability to prioritise across multiple accounts * Proactive, self-motivated, and comfortable working with minimal supervision * CRM proficiency * We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply—even if you don’t meet 100% of the criteria. * Experience working with operational or field service teams is a strong plus What We Offer * Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics * Direct impact on customer growth and retention in a scaling SaaS business * Hybrid setup with flexible working hours * A small, experienced, and supportive team * A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee * Clear product value and established customer base to build on * Workations, team events, and a strong internal culture