Account Director

Client Success Director (Thai Speaking)

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value. This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements. Duties Client Outcomes & Delivery * Own the end-to-end client success plan from sales support, to implementation through to scale and steady state. * Ensure clients achieve their contracted account volumes within agreed milestones, timelines, and budgets. * Act as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA. * Proactively identify risks to delivery, adoption, or timelines and drive mitigation plans across internal and client teams. * Monitor and analyse client product usage, forecasting key account metrics. Client Engagement & Governance * Following the Vault Delivery Framework, establish and run robust account governance, including steering committees, operational forums, and executive engagement. * Own CSAT, including measurement, action planning, and continuous improvement. * As part of the governance model and ensuring compliance with Thought Machine Support requirements, define the Target Operating Model for support as early on in the engagement as possible. * As part of being accountable for the client success plan, lead Quarterly Business Reviews (QBRs), demonstrating progress against milestones, value delivered, and forward roadmap. * Build trusted relationships with senior client stakeholders across business, technology, and operations. * Ensure Client production readiness is complete and signed off by all stakeholders for all go live events including upgrades, particularly the issue of SPM’s (Service Procedure Manuals) and the acceptance into support by the Thought Machine Support organisation. Support & Platform Stability * Act as the escalation point for support issues, ensuring the support organisation resolves defects and incidents in a timely and transparent manner. * Work with the assigned client support lead to track and communicate bug resolution, root cause analysis, and preventative actions to clients. * Work with the assigned client support lead to ensure platform stability and service quality meet contractual and regulatory expectations. Commercial & Financial Ownership * Own the P&L for all paid services delivered to the client, ensuring services are delivered profitably or within the understood company investment envelope for a specified outcome to assure client success. * Maintain overall services profitability for the client, balancing issue remediation and client satisfaction, delivery quality, cost control, and long-term account value. * Oversee commercials related to professional services, managed services, upgrades, and Statements of Work (SOWs). * Work closely with the CCO office and Finance to forecast revenue, margin, and delivery costs. Growth & Sales Collaboration * Partner with the Account Director who is accountable for growing the account and expanding white space. * Support sales cycles by articulating and presenting the client journey — from onboarding to scale — tailoring the level of engagement to be as “hands-on” as the client desires depending on the nature of the engagement (client maturity, partner involvement etc.). * Identify expansion opportunities across modules, services, upgrades, and additional volumes to get the client to the contracted volume on the platform. * Contribute to renewals and contract extensions through demonstrated value and strong relationships. Upgrades & Roadmap Management * Oversee planning and execution of platform upgrades, ensuring minimal disruption and clear client communication. * Being the voice of the client to ensure alignment of client roadmaps and their required regulatory change with product evolution. * Ensure upgrades are delivered on time, within scope, and are commercially aligned. Requirements Essential * Fluent in Thai. * Proven experience delivering core banking transformation programmes, either: * On the vendor side (core banking / fintech provider), or * On the client side (bank, building society, or financial institution). * Strong understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations. * Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale, * Experience owning or influencing commercials, P&L, and services profitability. * Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads. * Excellent stakeholder management, communication, and executive-level presentation skills. Desirable * Experience in SaaS or cloud-based core banking platforms. * Background in professional services, client success, managed services, or large-scale systems integration. * Familiarity with regulated operating environments and supervisory expectations. Personal Attributes * Outcome-driven, commercially astute, and comfortable being held accountable, * Calm under pressure and effective in complex, multi-stakeholder environments, * Collaborative leader who can influence without direct authority, * Pragmatic problem-solver with a strong Client-first mindset. Benefits * Highly competitive salary * Healthcare * 25 days holiday and public holidays * Competitive maternity and paternity leave * $1,500 SGD per year flexible spend benefit * All the latest tech you need * A talented and experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Senior Manager, Regional Marketing

Mongodb

MongoDB is looking for a talented and results-driven Senior Regional Marketing Manager based in Singapore to drive marketing and account based marketing programs for the ASEAN region. This role works in close alignment with cross-functional stakeholders in sales,  marketing, and partner teams. Key responsibilities include developing and executing integrated marketing plans that map to priority business objectives, including demand generation programs that generate new prospects and advance existing opportunities. This role will report into the Head of APAC Marketing. The working model for this position is hybrid with the expectation of being in the Singapore office 2-3 days per week, overseeing the ASEAN region. WHAT YOU WILL DO: * Build strong, collaborative relationships with regional sales leaders, account executives, and go-to-market (GTM) partners to drive territory growth, support GTM initiatives, and execute co-marketing programs tailored to key account personas. * Understand the unique challenges and business priorities within strategic accounts, and develop integrated marketing plans and targeted programs that engage new audiences, generate pipeline opportunities, and accelerate product adoption and consumption. * Champion a “One Team” approach by leading cross-functional collaboration across Partner Marketing (CSP and non-CSP partners), Developer Advocacy, and Customer Success to deliver a consistent and unified MongoDB experience across all customer touchpoints. * Partner closely with global marketing teams - including but not limited to digital, PR, communications, demand generation, and partner marketing - to align regional execution with global priorities, and collaborate with the strategic events team to deliver impactful regional events. * Leverage marketing dashboards, analytics, and performance data to generate actionable insights, optimize programs, and provide regular reporting to stakeholders. * Ensure alignment with company priorities by maintaining consistency in brand positioning, messaging, and communications across all marketing channels. * Establish clear measurement frameworks to track program performance, evaluate ROI, and implement processes that effectively measure marketing outcomes and business impact. WE’RE LOOKING FOR SOMEONE WITH: * 8–10 years of experience in Integrated Marketing, with a strong focus on field marketing and account-based marketing (ABM) within the EnterpriseTech/SaaS industry. * Experience working within partner ecosystems, including co-marketing initiatives with cloud hyperscalers such as AWS, Azure, and GCP, as well as familiarity with the AI and ISV partner landscape. * A strong analytical mindset, with proficiency in leveraging intent data, attribution platforms, and marketing analytics tools such as Salesforce, Tableau to measure ROI, optimize performance, and refine engagement strategies. * Excellent time management, prioritization, and organizational skills, with the ability to manage multiple initiatives simultaneously in a fast-paced environment. * Strong stakeholder management and collaboration skills, with confidence coordinating cross-functional activities across internal teams, external partners, and agency stakeholders. SUCCESS MEASURES: * In 1 month, you’ll meet all key stakeholders, understand MongoDB processes and tools, and help execute confirmed campaigns.  * In 3 months, you’ll have fostered a relationship with your Regional Directors and Account Executives, understand their top target accounts, and begin executing awareness + revenue -focused marketing opportunities and plan for following quarters. You’ll have also established positive relationships with your extended team members * In 6 months, you’ll have a clear understanding of your key objectives, have executed pipeline acceleration events and demonstrated their impact and have added value to the current marketing plan * In 12 months, you’ll have fostered relationships across internal MongoDB teams and have executed both strategic and scalable programs, co-produced partner events leveraging the MongoDB partnership ecosystem, co-produced regional events that build affinity for MongoDB across developer communities, maintained flawless documentation and reporting of all programs to ensure success, and have a stake in future programming ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID #2273443179

Director, Partner Account Manager - Accenture APJ

Databricks

SLSQ427R252 We are seeking a proven, strategic alliance leader to own our Databricks partnership with Accenture across the Asia Pacific & Japan (APJ) region.  This leader will drive consumption growth on the Databricks Data Intelligence Platform, maximise the impact of the newly formed Accenture Databricks Business Group, and build a durable, differentiated joint go‑to‑market with two of our most important ecosystem partners. This role requires a deep understanding of global system integrators, cloud ecosystems, and data and AI–driven transformation. You will confidently engage C‑level executives at Databricks, Accenture, hyperscalers and joint customers, translating strategy into executable plans and measurable business outcomes. This is the opportunity to operate at the centre of one of the most strategic alliances in Data & AI, shaping how Accenture delivers data, analytics and AI transformation on Databricks for many of the world’s largest enterprises. A chance to lead a high‑impact, virtual alliances organisation, driving innovation and growth across APJ. The impact you will have: Accenture Databricks Business Group * Act as the primary Databricks leader into the Accenture Databricks Business Group for APJ, aligning regional priorities, offerings and investments with Databricks sales and product strategy. * Translate the global strategy of the Accenture Databricks Business Group into a concrete European execution plan, including target industries, lighthouse wins and repeatable solution plays. * Partner with Accenture Databricks Business Group leadership to ensure clear swim‑lanes, complementary offerings and a unified story to customers and hyperscalers. * Drive partner‑led consumption and adoption of Databricks, ensuring clear contribution to revenue, new logos and customer success. Joint solutions, GTM and co‑sell * Lead joint business planning and co‑selling initiatives with Accenture, ensuring alignment with their strategic accounts and go‑to‑market solutions. * Oversee identification, incubation and scaling of joint data and AI solutions and accelerators that combine the Databricks platform with Accenture industry IP. * Drive enablement, certifications and field readiness to ensure both Databricks and partner teams can effectively position and deliver these joint offerings. Executive engagement and thought leadership * Represent the Databricks partner organisation at the highest levels across Accenture, hyperscalers, key industry partners, and customers. * Build trusted relationships with CXOs and senior executives to drive strategic initiatives, joint investments and executive sponsorship for Databricks. * Act as a visible thought leader at key events (e.g., Data + AI Summit, Accenture and Avanade forums), advocating for Databricks and our joint value proposition in data and AI. Leadership and operational excellence * Lead a virtual ecosystem team across partner sales, regional alliance managers, account executives, marketing and technical specialists to deliver against shared objectives. * Own pipeline development, partner‑sourced and influenced revenue, and consumption growth metrics for Accenture APJ. * Drive operational rigour across governance, reporting and forecasting, establishing QBRs, executive reviews and pipeline calls with partners and internal stakeholders. * Champion cross‑functional alignment with sales, marketing, product and customer success to ensure partner‑driven success is embedded into core GTM motions. What we look for: * 12+ years of experience in enterprise software, data/analytics or cloud, with 7+ years in alliances, GSI leadership or partner ecosystem development. * Proven track record building and leading strategic partnerships with Accenture or comparable global systems integrator, ideally across multiple regions. * Extensive experience in data and AI technologies and their application to large‑scale business transformation programmes. * Demonstrated success working with cloud providers, ISVs, and key industry partners on joint go‑to‑market strategies, co‑selling and co‑investment. * Proven ability to influence C‑level executives, global partner organisations and cross‑functional internal stakeholders. * Strong understanding of the APJ market landscape, GSI dynamics and how partners drive consumption and revenue in an Ai‑first world. * Experience leading geographically distributed, virtual teams in a high‑growth, matrixed environment. * Exceptional communication, negotiation and executive presence skills. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.