Field & Service Support Manager At BSH Northern Europe

Tobii AB

Tobii is the global leader in eye tracking and a pioneer in attention computing. For more than 20 years, we have built technology that understands human attention and intent. Our solutions enable scientific breakthroughs, assistive communication, immersive gaming, safer training environments and the future of human machine interaction. Our technology is used by thousands of companies, universities and research institutes around the world. Many of our customers operate at the frontier of behavioral science, neuroscience and human computer interaction. Headquartered in Stockholm, Tobii operates globally and is listed on Nasdaq Stockholm (TOBII). We are now looking for a people driven and technically curious leader to take responsibility for our Global Customer Care organization and lead a distributed technical support team working close to both customers and engineering. The Opportunity In this role, you will lead a global technical support organization responsible for helping customers succeed with Tobii’s hardware and software solutions after purchase. Your team investigates technical issues, guides customers and resolves complex cases in close collaboration with Product Management, Engineering and Supply Operations. You will manage a distributed team in Sweden, Japan, China and Korea, ensuring efficient case handling, clear ownership and strong collaboration across regions. A unique opportunity to lead a global support team while staying close to both the technology and the customers. Insights from your team help identify patterns, resolve complex issues and contribute to improving the next generation of Tobii products. Your mission • Lead and develop a global team delivering post sales technical support across hardware and software products • Ensure cases are handled professionally, efficiently and with clear ownership from start to resolution • Set goals for the team and team members and secure execution • Provide onboarding, mentoring and coaching to team members • Identify recurring issues and escalate them to Product Management and Engineering • Coordinate support processes, action plans and ways of working across regions • Remove obstacles for the team and ensure focus, efficiency and high service quality • Act as the bridge between customer support and internal product development • Represent the team toward management and ensure clear internal communication We hope you have • An academic background within Psychology, Neuroscience, Computer Science or a related field • Experience leading a distributed team and building a collaborative environment • Several years in customer-facing roles, ideally within technical or systems support • Strong technical understanding and the ability to troubleshoot across hardware, firmware and software • Experience collaborating with engineering teams to investigate technical issues • Strong analytical and problem-solving skills • Business level English in speaking and writing Who are you? You are a hands-on and collaborative leader who enjoys working where customers, technology, and product development intersect. You bring a strong sense of ownership and a succeed together mindset. You are technically curious and enjoy diving into complex issues, identifying patterns and working with engineering and product teams to find the root cause. As a leader, you stay close to the work and support your team in their daily cases. You create clarity, collaborate with stakeholders across the organization and ensure the team delivers efficient and high-quality technical support. The recruitment process Applications are reviewed on an ongoing basis. Please submit your application today, we look forward hearing from you!

SAAB AKTIEBOLAG

Want to influence the bigger picture? At Saab, you can realise amazing innovations that keep people and societies safe. Together, we can truly make an impact - and your part matters. Your role The mission for Service Area Platform is to enable business value by providing stable, efficient, secure, and future-proof platforms and services. As the Head of Governance & Digital Capabilities you report to 'Head of Digital Workflow platforms'. Digital Workflow Capabilities largest platform is ServiceNow and includes workflows implemented on the platform (ex ServiceHub, CSM, GRC). The role involves managing daily activities, managing the team, and supporting operational and development tasks to ensure the service runs smoothly and meets its goals. You will be responsible for the day-to-day activities throughout the service lifecycle and manage the team dedicated to the service. You will assist in managing development and operations activities in collaboration with the manager of the service, serve as the daily operational lead. Ensure that all technical changes are communicated and managed both within and outside the team. In summary, you are an important part of the daily operations, future development, and a valuable member of the team managing the service. Your main responsibilities/tasks will be: People Management: Be the personal manager for employees within your service unit Lead and mentor talented employees and teams, fostering a culture of collaboration, growth mindset, continuous improvement, and technical mastery Resource capacity- and development planning Service Lifecycle Management: Manage the day to day activity of services within your domain Drive development activities within the service, such as evaluating and streamlining support procedures, optimizing and automating delivery processes including documentation of knowledge articles Strategic Planning and Budgeting: Together with the Service Owner/Head of Digital Workflow Platforms you will: Develop and maintain the service roadmap and service maintenance plan Cost tracking and forecasting Implement IT strategies and initiatives within the service Performance Monitoring and communication: Monitor KPIs, SLAs, and uptime metrics Follow incident, problem, and change management processes for the subservice Ensure that all technical changes are communicated and managed both within and outside the team Your profile You are a positive and engaging individual who enjoys working in a dynamic and evolving environment. With a strong interest in leadership and people management, you are motivated by developing others and fostering collaboration. You possess a solid understanding of business and financial management, supported by a bachelor's or master's degree in engineering, computer science, or a related field-or equivalent experience in a similar role. You keep pace with relevant technologies and industry trends, demonstrating a strong commitment to continuous learning and professional growth. Your proven track record in leading teams is complemented by excellent communication, networking, and stakeholder management skills. Fluent in both Swedish and English, you navigate diverse professional settings with ease. In addition, you have experience with ITSM frameworks such as ITIL, service management tools like ServiceNow, and Agile ways of working. Experience with cloud platforms is considered a valuable asset. Benefits of the Role: Supportive Environment and Collaboration: In this role, you will have the opportunity to work closely with other managers within the management team, fostering a collaborative environment. This support network can help you navigate challenges and achieve your goals more effectively. Continuous Development: The role emphasizes continuous learning and professional development. You will have the chance to stay updated with the latest technologies and trends, ensuring that you grow both personally and professionally. Positive Work Culture: You will be part of a team with great colleagues, which contributes to a positive and engaging work environment. This position requires that you pass a security vetting based on the current regulations around security protection. For positions requiring security clearance additional obligations on citizenship may apply. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,100 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here

Sandvik Aktiebolag

Do you thrive on turning business strategy into actionable financial insights that drive performance and growth? This is a pivotal opportunity to shape financial direction and influence key decisions across a global organization. Why Sandvik? At Sandvik Mining, you’re part of a global leader where finance plays a central role in shaping strategy and long-term success. This is a chance to work closely with senior leadership while contributing to transformation and innovation. Influence strategic decisions at the highest level of the business Collaborate across a global organization with diverse teams and perspectives Drive transformation initiatives that create lasting value About the job As Director of BA Mining Business Control, you lead the global Business Control organization and act as a strategic partner to senior leadership. You ensure high-quality financial performance management, planning, and analysis while translating strategy into clear, actionable insights that support profitable growth and operational excellence. You’re part of the Sandvik Mining Finance Leadership Team and report to the BA Chief Financial Officer (CFO). Job responsibilities Lead the global Business Control function, driving best-in-class planning, forecasting, reporting, and performance management Provide in-depth analysis of financial performance, including profitability, cash flow, and capital efficiency Act as a trusted advisor to senior leadership on strategic and operational decisions Own and continuously improve budgeting, strategic planning, and forecasting processes Strengthen governance, transparency, and consistency in financial reporting across the organization Drive finance transformation through digital tools, data analytics, and continuous improvement initiatives Lead, coach, and develop the global Business Control team, fostering a high-performing, collaborative, and business-oriented culture that builds capabilities and drives sustainable results Location This position is based at Word Trade Center in Stockholm. Your profile You bring extensive experience from senior finance leadership roles within a global, industrial environment. With a strong business mindset, you’ve worked closely with executive teams and influenced strategic decisions in complex organizations. Your background includes: A Master’s degree in Finance, Accounting, Economics, Business Administration, or a related field Extensive leadership experience in business control, FP&A, or finance within a global organization Strong expertise in financial planning, forecasting, and performance analysis Experience working with complex international and matrix organizations Solid understanding of financial governance principles and systems, including ERP and business intelligence tools You’re a collaborative and confident leader who builds trust across functions and geographies. With strong communication skills and a strategic mindset, you navigate complexity with ease while challenging assumptions constructively. A focus on integrity, accountability, and continuous improvement defines how you lead and inspire others. Our culture At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further. Contact information For further information about this position, please contact: James Crilley, Executive Talent Acquisition Expert, james.crilley@sandvik.com. We’ve already decided on what advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts. Hiring Manager Christian Morandini, BA CFO. Union contacts – Sweden Olle Hansson, Ledarna, +46 (0)70 650 57 43 Ulf Engborg, Unionen, +46 70 2021 48 30 Fredrik Andersson, AKAF/SI, +46 70 266 78 50 How to apply Send your application no later than July 19, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0094585. Our recruitment process is open and fair – we welcome all applicants and evaluate every unique application in line with the specified requirements profile, to find the best match for the position. To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com. Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2025, sales were approximately SEK 63 billion with about 18,400 employees.