Customer Service Agent - Full Time (German Speaking)

Apotea

Tech Innovation at Apotea Apotea is Sweden’s largest online pharmacy. We are rebuilding our core platform on a modern cloud-native architecture and investing in our technology stack. In Tech, our vision is to move toward AI-first, automated and data-driven systems — not by adding AI on top of legacy workflows, but by redesigning how software is built and operated. We focus on scalable, observable systems owned by engineers end-to-end. We are now looking for Senior Full-Stack Software Engineers who want ownership, impact and engineering challenges. The Role As a Senior Full-Stack Software Engineer, you will design, build and operate distributed backend systems and modern frontend applications that power Apotea’s core products and emerging AI-driven experiences. You will own the full software lifecycle: architecture, implementation, deployment, monitoring and improvement — from database design and backend services in Go to frontend experiences for teams and customers. You will work with data engineers, ML engineers, product managers and business stakeholders to turn problems into production systems, including agentic AI applications where software agents interact with data, services and workflows. Key Responsibilities Full-Stack System Design & Implementation: * Design and build backend services in Go for distributed, cloud-native applications. * Build frontend applications that connect users to data, workflows and AI-powered capabilities. * Build APIs and event-driven components across e-commerce, logistics, data and AI platforms. * Design systems with scalability, resilience and observability in mind. Database Design & Data Ownership: * Design application-level data models and database schemas. * Make informed trade-offs between storage approaches. * Understand query patterns and performance implications. * Integrate operational systems with analytics and ML pipelines. Agentic AI Applications: * Build production-grade agentic AI applications that integrate LLMs with real systems and workflows. * Design services that enable AI agents to act safely with business data. * Collaborate with ML and data engineers to operationalize AI in real products — not demos. * Help define guardrails and patterns for reliable AI-driven systems. Engineering Excellence: * Write clean, maintainable, production-quality code across backend and frontend. * Participate in code reviews and architectural discussions. * Build automated tests and CI/CD pipelines. * Take responsibility for production reliability and incident resolution. * Improve engineering standards, tooling and AI-assisted coding workflows. We are looking for someone with: * Strong experience as a Senior Full-Stack Software Engineer building production systems. * Proven experience with Go (Golang) in backend environments. * Solid understanding of distributed systems and modern architectures. * Experience building frontend applications. * Experience with database design and application data modeling. * Strong fundamentals: testing, versioning, CI/CD, documentation and code quality. * Ownership mindset and ability to balance speed and quality. * Excellent communication skills and collaborative attitude. Nice to Have * Experience with A/B testing or experimentation frameworks. * Familiarity with event-driven architectures and streaming systems. * Experience with AWS and cloud-native architectures. * Experience building AI-powered or agentic applications. * Exposure to high-scale e-commerce, logistics or data-heavy environments. * Knowledge of Infrastructure as Code, such as Terraform, CDK or CloudFormation. Why Join Apotea? * A stable, future-focused company with a meaningful mission to improve healthcare accessibility. * Work on AI, ML and automation projects that impact millions of customers. * Work with modern cloud-native, automated and event-driven systems. * Join a flat, agile organization with minimal bureaucracy. * Grow through training, mentorship and industry conferences. * Collaborate in a transparent, cross-functional environment. * Own projects from concept to deployment. About Apotea Apotea.se is Sweden’s largest online pharmacy. We simplify everyday life for customers with fast deliveries, a broad product range and expert advice. In 2024, Apotea reached a turnover of SEK 6.5 billion and employs about 1,000 people across Stockholm, Lidingö and Morgongåva. Apotea is an inclusive employer that values diversity. We welcome all applicants and strive to create a work environment where everyone can thrive and grow. Recruitment Process 1. Apply 2. Interview: Screening 3. Interview: Technical Capabilities 4. Interview: Culture Fit 5. Background Check: As a pharmacy, we always conduct a background check. 6. Offer Presented Application Send in your application today. For more information, visit our career page or contact us at jobb@apotea.se. We do not accept applications via email. Join Us and Make a Difference - We hope you want to be part of our team! Interviews are ongoing, and the position may be filled immediately. Start date by agreement. Location: Sveavägen 168, Stockholm, Sweden (On-site) Open Positions: 4 Welcome to Apotea – where technology meets health and creates magic!

Teamtailor

JOIN US TO SHAPE THE FUTURE! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳 Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫 Are you passionate about technology and problem-solving? Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience. Right now, we’re growing our Customer Support team and looking for a dutch-speaking Support Agent based in our Stockholm HQ. 🎉 ABOUT THE ROLE! As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩 Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile. RESPONSIBILITIES! 💬 Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone 🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases 📢 Gather and share customer feedback with our product team 🐛 Identify, verify, and report bugs - and keep customers in the loop 📚 Create helpful self-service content (FAQs, guides, etc.) 🤝 Build strong relationships by being proactive and genuinely helpful WHAT WE’RE LOOKING FOR! 💬 You're fluent in Dutch and English, written and spoken 💡 You bring solid experience in customer support (bonus if it’s in SaaS) 🔍 You think analytically and enjoy learning new things 🧠 You’re a natural problem-solver who feels at home with tech 🌟 You take pride in delivering excellent service and making things easier for others WHAT YOU’LL GET! 🏖 25 days of paid vacation 🧘 A healthy work-life balance 📚 Opportunities to grow your skills and learn new ones 🧑‍🤝‍🧑 A supportive, friendly team + fun social events 💻 Your own starter kit - MacBook, iPhone & Teamtailor swag! Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! This is role based in our Stockholm Office with remote work opportunites after 6 months. HOW TO APPLY! If this sounds like you, please click apply for this job or reach out to our Talent Acquisition team. We welcome applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace where everyone can thrive.

Tibber

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Customer Support Specialist for our Nordic support team to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry. This is initially a one year fixed-term contract (study leave cover), with the opportunity to be extended. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ * Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels. * Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience. * Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers. * Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations. * Billing and account management: Handle questions related to billing, account updates and contracts. * Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this. * Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system. * Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation. * Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ We don't expect the perfect profile, but it would look something like this: * You have strong communication skills, both written and verbal. Due to the specialisation on the Swedish market, tickets (or messages) and general customer communication is mostly in Swedish and our business language is English, fluency in both languages is a requirement. * You enjoy helping. You have experience in customer service or another relevant field. * You have a customer-oriented mentality and an empathetic attitude. * You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in-depth billing support. * You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes. * You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions. ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber exists to drive energy independence - away from fossil dependency. Our tech helps hundreds of thousands of households shift their electricity consumption to more sustainable and affordable hours, strengthening the resilience of the grid. Not in theory. In everyday life. Being on a mission to change an industry means being prepared for the unexpected. We do what others say can't be done - and we do it together. We win, fail and grow together, staying curious and pushing for better - every day. AI is shaping how we work - and we believe it's how we accelerate the energy transition. The more it becomes part of how we operate, the more our Tibberinos matter. Started by two founders in 2016. Now 300+ Tibberinos across Stockholm, Berlin, Amsterdam, Oslo and Førde. Backed by Balderton Capital, Eight Roads Ventures, Founders Fund, Summa and Schibsted. Still just getting started. Diversity of thought fuels better products. We welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!